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Endpoint and SaaS Apps
Endpoint and SaaS Apps
468 articles
Data usage discrepancy between inSync Cloud and Google Drive
Druva Cloud Admin Cannot reset inSync Cloud Admin
Druva compaction process for manually deleted/removed snapshot or snapshots expiry due to retention policy
End users or Admins are not receiving invitation or password reset emails
Teams data is not backed up despite showing successful status in Druva console
User creation fails with error - A user with the same email id already exists
User with missing membership type in Azure AD do not get imported to Druva inSync via Azure AD Group Mapping
Unable to Configure Google Workspace Error: “Access Blocked: Authorization Error”Unable to Configure Google Workspace Error: “Access Blocked: Authorization Error”
How to allow restore but not backup for User Account
How To - Endpoint and SaaS Apps

How to create the SCIM mapping for an attribute value that has a comma in it
How to configure SSO for Druva Cloud Platform using CyberArk as IdP
How to Update Druva SSO SAML Certificate on Azure IdP
Configuring a backup profile for Mac devices
Disable or delete a specific Cloud App backup for a specific user from inSync Management Console
Exclude the relative path URL for SharePoint backup
How inSync backs up from external hard disk drives (HDDs) for various exclude external HDD settings?
How to activate new users without sending activation email?
How to access the backed-up data of a Preserved User in inSync Cloud?
How to add logo and customized text in the password email sent out to new users?
How to back up all drives from a Macinclude all drives for backups on mac os
How to back up an entire drive from the device
How to add the Root of a Linux device for Backup.backup root folder on ubuntu operating system
How to back up Google Chrome bookmarks from a Windows device
How to back up a file without extension
How to back up and restore Microsoft Edge Bookmark from a Windows device
How to back up Safari bookmarks from Mac devices
How to back up and restore Dock settings on Mac
How to back up files with uncommon extensions
How to back up Firefox bookmarks from a Windows device
How to back up Google Chrome and Firefox bookmarks from a Mac device
How to backup Lotus Notes using inSync
How to back up recent items from a Windows devices
How to back up shared mailboxes when inSync is configured with UPN
How to backup Downloads folder on Mac laptops and desktops
How to backup OfficeTemplates and Office files using inSync
How to bulk import users from Microsoft 365 for OneDrive and Exchange Online backup
How to change the data retention policy for a SharePoint site
How to change data retention for Google Shared Drive data in inSync Cloud
How to change the backup schedule for Cloud Apps
How to check the digital signature of the inSync Client package or processes
How to change the time zone on inSync Management Console
How to check activation of inSync Client on user devices
How to collect Circular and Chain network captures on Windows
How to collect network information when scheduled backups fail
How to configure AD mapping from a single AD security group for multiple domain environments
How to collect network traces using inbuilt utilities
How to configure data retention for Cloud Apps
How to configure inSync GovCloud SSO for users using PingFederate as IdP
How to configure inSync Misconfigured Folder Alerts
How to configure password policy for inSync Client device
How to configure SSO for an inSync Cloud administrator using JumpCloud as IdP
How to configure SSO for Druva Cloud Platform (DCP) using Google as IdP
How to configure SSO for Druva inSync On-Premise using Google as IdP?
How to configure SSO for Druva inSync Cloud using the IdP OneLogin?
How to connect to inSyncConfigDB on Windows?
How to correctly display inSync CSV reports in Microsoft Excel
How to create a package to deploy inSync Client using Active Directory Group Policy
How to customize the user activation and password reset emails
How to create manual AD filters
How to create inSync Share shortcut under Quick Links on Windows 10?
How to delete a cloud administrator in inSync
How to delete large amount of Gmail data backed up in inSync Cloud
How to deploy inSync Client via Jamf pro
How to decrypt files in bulk when device is disabled or inSync Client is uninstalled
How to deploy inSync Client 5.8 and later versions via SCCM 2012?
How to delete large amounts of Exchange Online data backed up in inSync Cloud
How to deploy inSync Clients using Microsoft Intune
How to download data of a decomissioned/decommissioning device
How to disable backups for all users in a profile
How to download logs of Exchange Online, One Drive, Gmail, Google Drive jobs
How to enable CDEBUG for inSync client?
How to download logs of SharePoint jobs
How to enable log in as a different user on inSyc Client
How to enable Cloud Key Management from inSync Management Console
How to enable debug logging for inSync client?
How to enable Mi-Fi and Hotspot Detection for inSync Client?
How to enable or disable debug logging for inSync Connector
How to enable secure LDAP between inSync AD connector and domain controller
How to exclude file extensions from Google Shared Drives backup
How to filter open and closed cases from Druva Support Portal
How to exclude folders from Google Shared Drives backup
How to exclude file extensions from SharePoint backup
How to find and convert AD user ObjectGUID to inSync GUID
How to generate and collect HAR Log File (HTTP Archive Viewer) for troubleshooting
How to hide inSync Client icon from the system tray of the user device
How to import cross-domain AD users using inSync AD mapping
How to identify the source of inSync Client installation
How to install and configure ADFS 3.0 with inSync Cloud
How to install Active Directory Certificate Services on Windows 2012
How to install and configure ADFS 2.0 with inSync Cloud
How to install and configure ADFS on Windows Server 2016 with inSync Cloud
How to interpret stats for a backup cycle
How to modify the SMTP reply e-mail address
How to perform integrated mass deployment (IMD) of inSync Client using PDQ Deploy
How to perform a silent uninstall of inSync Client from a Mac device
How to re-establish ownership of orphaned shared folders?
How to perform restore over VPN with GeoFencing enabled?
How to post a discussion on Community Forum?
How to recover data for a Ransomware-impacted device using Druva inSync Cloud?
How to remotely backup clients over WAN/VPN
How to register on the Support Portal
How to replace AD connector with a new server
How to remotely stop the inSync Client and kill inSync related processes?
How to replace an existing device of a user?
How to reset inSync Admin password from inSync Admin Console?
How to resolve "Unable to connect to Microsoft 365. Check connector status" Cloud App status alert
How to fix default application logo upon inSync Client upgrade
How to resolve a Misconfigured Folder alert
How to resolve a Misconfigured Folder alert?
How to restore System App settings and backup data?
How to restore the data of a preserved user in inSync
How to restore data from the first backup even when the backup failed to complete
How to restrict inSync backup over VPN
How to restore or download data of deactivated individual Salesforce user
How to restrict backups over specific networks
How to restrict inSync Client activation and Web access to corporate devices using ADFS
How to schedule report delivery to a non-administrator
How to send the email message to new users when using the Import feature
How to set up and install a Trusted Certificate from a Certification Authority (CA)
How to subscribe to the cloud notifications from Druva Technical Support portal?
How to silently deploy inSync User Authentication Keys - inSync 4.x
How to stop Azure Alerts for Druva SCIM or SSO App
How to subscribe to Druva announcements
How to understand backup stats log printed after every backup cycle
How to use inSync APIs using the Postman application
How to subscribe to updates for Druva inSync Cloud
How to upload diagnostic information to SFTP Portal for Druva
How to update the AD/LDAP port in inSync
How to validate the integrity of the SSL Certificate
Provide inSync Client full disk access using PPPC utility provided by Jamf
Provision users instantly from Microsoft Azure Active Directory to inSync using Druva SCIM app
Revoke access to inSync from the Google Workspace administrator console
Resolve user backup inactivity alert
How to Install the inSync Client On RHELHow to Install the inSync Client On RHEL
How to install the inSync Client On CentOSInstall the inSync Client On CentOS
Troubleshooting - Endpoint and SaaS Apps

Gmail/Google Drive backup fails with ‘ETHROTTLE’ error
‘INVALID OR NULL FOR RESTRICTED PICKLIST' error is thrown when the destination doesn't have the currency type added
‘Password Error’ when activating inSync administrator account
Admin has disabled the account error seen on the inSync client
“Client version unsupported by server. (#100000044)” for GovCloud Customers
401 error during data download using inSync Direct Download utility
A Salesforce admin is unable to view the Druva SFDC 2.0 app configured /installed on the SFDC org
Activate inSync Client on Ubuntu 19.10
Administrator is unable to access user’s backed up data
Activation of the inSync Client using Single Sign-On gets timed out
Auto delete fails to delete preserved users
Admin account not getting created via SCIM, Azure AD deployment or Ad/LDAP deployment method
Backup fails from protected locations on macOS Mojave devices
Backup fails on inSync Client with the error - OperationalError: database is locked
Authentication Request timed out error when activating inSync Client on Mac OS using SSO
Backup fails with the error - inSync cannot backup servers
Backup fails for SharePoint sites deleted from Microsoft 365
Backup and restore sticky notes
Backup fails if backup share consists a USB type device
Backup fails with disk I/O error
Backup fails with SSL or certificate error during certificate validation
Backup of Google Shared Drives with Offline Super Admin
Backup fails with the process cannot access the file because it is being used by another process error
Certificate error while accessing the inSync Admin Console
Backup interrupted - Admin has disallowed backup at this time
Backup of SharePoint Online Site Collection fails with a licensing error
Backup stops with Insufficient Storage message
Backups fails with unconvertible time error on inSync Client
Cannot find usable entries in file while importing users using CSV
Cloud Apps Configuration update for MSP Customer Administrators
Database Error during Direct Download Operation (Mac OS)
Change password for an administrator with a custom admin role
Devices frequently going into inactive state
Folder ending with period (.) created by Direct Download is not accessible
CloudApp Backup Misconfigured -AD Connectors not connected
Data downloaded by eDiscovery Job is extremely large in size than the actual usage of the device in the inSync cloud
Disabled Users in Azure are not getting auto-preserved in Druva
Difference in Exchange Online data and backup data sizes
Different ways to narrow down timeout error while importing users from AD via inSync Connector
DLP status stuck in Decommissioning state
Download using Direct Download utility fails in authentication is set to SSO
Download with inSyncDirectDownload utility fails with 401 Invalid Credentials error
Download with inSyncDirectDownload utitliy fails to start
Endpoint Client backup with encryption enabled fails
Email Body is blank while resetting the inSync password for an inSync User
Druva inSync Client Service does not start manually or automatically
Error 404 Bad request while running API queries
Error 1402 Could not open key UNKNOWN\Components\Verify that you have sufficient access to that key or contact your support personnel
Encrypted files get corrupted
Error 1935 during inSync Client installation
Error while disabling and enabling SSO for inSync Administrator
Error while running Refresh Validation in Org Tools(SFDC 2.0): INVALID TYPE: Cannot use ApexTrigger in this organization
Error while installing Druva inSync client
Error! Missing Profile Permissions
Failed to enable a device from inSync Management Console
ErrorQuotaExceeded message in logs while backing up Exchange Online data
Exchange Mailbox backup fails with the error MailboxNotEnabledForRESTAPI
Exchange Online Backup Completes with "ErrorQuotaExceeded" in logs
Exchange Online restore fails due to restore API limitation
Exchange Online restore fails with Server not reachable error for users provisioned from Azure to Druva using SCIM
Exchange Online restore using only deleted items option restores duplicate items
Failed to get result from AD/LDAP server when importing user via mappings
Gmail and GDrive backup fails with error EUSERNOTFOUND
Google Shared Drive Backup failing with Error : EAUTH
Failed to load authentication key error on the client
Failed to launch inSync Client after TPM was enabled
Getting error 'Operations Error' when trying to create AD/LDAP mapping
How to access the PST download link from the audit trail logs
Getting Error “Service Not Found” while doing a Data Seeding
How to change SCIM token for Druva inSync App
Google Shared drive backup fails with error: No ORGANIZER/FILE ORGANIZER found for the authorization
Google Team Drive backup fails with error - No ORGANIZER/FILE ORGANIZER
How to add a column (fields) for a specific object under Restore & Seeding
How to backup only those users who have an employee ID in Azure AD
How to backup windows event logs folder via junction folder
How to backup shared mailbox
How to globally exclude hidden folders on MAC from inSync backup
How to change Time zone for "Last Backup Completed" on Druva Admin portal
How to check the size of folders being backed up from the end user’s device
How to delete all the backed up snapshots under the SFDC 2.0 app
How to create the SCIM mapping for an attribute value that has a comma in it
How to get critical alerts on slack channel
How to map both UserPrincipalName and Email address from Okta to Druva
How to perform Clean Uninstallation of inSync client in MAC OS
How to run eDiscovery Client with logon as a different user
How to unlock a user in inSync
How to recover the data backed up from an end user’s device that has storage usage in the cloud but no snapshots visible in its backup
How to reset the password for an already activated user in SFDCV2 App
How to Update Druva SSO SAML Certificate on Okta
How to resolve ‘EAUTH’ error for Google Shared Drive Backup
How to stop preserving user accounts which were imported/provisioned on the inSync admin via SCIM app configured on the Azure
How to take circular packet capture on Linux
Device activation fails for the user using the Mass Deployment device mappings methodDevice activation fails for the user using the Mass Deployment device mappings method
How to use API Credentials with Druva Developers Hub
IMD token-based activation fails for AD user logged on to macOS
Mass Deployment using device mapping of inSync Client Fails on Windows Devices with Hostnames Exceeding 15 CharactersMass Deployment using device mapping of inSync Client Fails on Windows Devices with Hostnames Exceeding 15 Characters
IMD token-based activation fails for AD user logged on macOS
inSync Client backup interrupts when using Proxy
inSync Client cannot backup SQL DB files
inSync Client activation fails due to a lack of trust between the Endpoints and the Domain controller.
inSync backup fails due to the backup proxy
inSync Client backup fails stating the device is disabled despite the device being active
inSync Client reports Low User Storage Space Available
inSync Client does not launch on Windows OS device
Insync client failed to activate using IMDv2
inSync Client fails to activate with incorrect header check error
inSync Client installation fails with an error
inSync Client installation fails due to an existing client installation
inSync emails fail with an unexpected error
inSync connector registration fails with Registration failed error
inSync Direct Download fails to start with 'Need more than 1 value to unpack' error
inSync fails to back up OneDrive folder
inSync fails to update last connected date with device backup
inSync fails to back up custom folder on a MAC device
inSync fails to back up a locked site
inSync fails to recognize users on OneDrive
inSync is unable to auto-discover few SharePoint sites
inSync Share folders fail to sync on Mac OS
M365 backup fails with ‘ETHROTTLE’ or Throttling error
Manage Users from “One login”using SCIM
inSyncUSyncer.exe continuously request for credentials
inSync profile administrator unable to edit Auto Delete Preserved Users settings
inSync shuts down abruptly after backup on a device installed with macOS Mojave
Intermittent alerts from Druva stating M365 App being disconnected with Druva inSync
M365 backups are failing with Authentication error (#100000003)
MAPI restore fails with insufficient disk space error
Multiple alert emails after file restore
Microsoft SharePoint is backing up with 'object is not iterable' error
Multiple inSync Share entries in Finder on Mac
Microsoft 365 authorization error occurs when reconfiguring Microsoft 365 app
MS Teams backups are failing with Authentication error
Not able to download authkey for a inSync user
Not able to import users from AD mapping
Not able to login to SFDC 2.0
Microsoft 365 backups fail after multi-factor authentication is enabled for a global admin account
Not receiving scheduled reports email from inSync Reports
Object exclusions set under “Custom Child Object” selection window does not exclude the objects from the Data Template
OneDrive and SharePoint App shows as not configured.
Microsoft 365 Team site restore fails
OneDrive backup failure after Updating user name in Microsoft 365
Outlook Sync failed during PST backup
Outlook errors
Password policy for Druva Cloud Administrators using the failsafe option when SSO is enabled
Procedure for reactivating devices
Poll notification thread fails to reach the server
Profile Creation for M365 Shared mailbox backup in InSync
Reactivating devices using IMD v2
Recreating a user-linked SaaS App device if it was deleted
Reconfigure inSync with Google Workspace
Regenerate the SCIM Token and apply to the SCIM application in IdP ( Azure/OKTA)
Reporting API fails with unexpected error
Restore of Azure AD joined machine and user login does not work after restore of System Apps settings
Restore of Gmail data swamp the user's inbox
Restore window on inSync client GUI prompts repeatedly for credentials without any error message
Restore of System and App settings results in lock sign on restored item
Restoring data through inSync Client on macOS remains stuck and fails with disk I/O error
Salesforce configuration fails with error in fetching organization details
Scheduled backups failing for Cloud Apps
Scheduled backups of Microsoft Sharepoint Cloud App fail
Send passwords by email option missing from UI when importing users using a CSV file
SFDC Backup Tasks are found in PENDING state
SFDC2.0 - When system object records are backed up, the Total Backup Data size in Druva is greater than the actual size of the org in SFDC
Scheduled backups are trigerred during blackout window
SharePoint backup completes with errors due to excess files
SharePoint Site’s data usage in inSync is less than the actual data usage in Microsoft 365
Size of in-progress backup differs from the size of backup content
Shared mailbox license shows inaccurate count in Druva inSync
SSO login error “User not a direct member of the group with access, nor had access directly assigned by an administrator”
Some files under the home directory on Linux devices are failing to be backed up
System App settings backup fails with error: “USMT error code 36”
SSO login failure
Team Metadata Backup failed
System App settings backup fails with USMT error code 26
Team backups completed with errors
Teams Backup failing with Error due to a channel not being found
The size of the Data downloaded from inSync backup to a Mac OS is larger in size than the size displayed in the inSync admin UI.
Troubleshoot - 'Auto-Preserve Unmapped Users' is not working in inSync Cloud
Troubleshoot AppData issues indicated by Misconfigured Backup Folder alert
Troubleshoot auto-upgrade issue from inSync Client 5.9.5 to a later version
Troubleshoot error "Failed Authentication. The number of users has exceeded the licensed users and a new Org cannot be added", during Salesforce backup/seeding configuration
Troubleshoot error - An API key value wasn't specified
Troubleshoot error 2203 - Installation ended prematurely
Troubleshoot OU List too large to populate error while creating AD mapping
Troubleshoot restore failure due to an offline client
Troubleshoot restore failure due to network issues
Troubleshoot restore failure due to offline user
Troubleshoot restore failure due to inaccessible restore location
Troubleshoot restore failure due to stopped inSync.exe
Troubleshoot restore failure with access denied error
Troubleshoot restore failure of backup shares
Troubleshoot restore failure of backup shares to original location
Troubleshooting 'Invoke-RestMethod' error while using Reporting API with a PowerShell script
Troubleshoot upgrade issues in clients deployed by an MST file
Troubleshooting "Failed while reading file-system structure" error on MAC
Troubleshooting "Can't contact LDAP server error"
Troubleshooting "Finished backup with errors: Unable to read file. Permission Denied”
Troubleshooting “Session is invalid” error or “Security Certificate presented by inSync Server was issued by a certificate authority not trusted by your Operating System”
Troubleshooting "Server authentication failed OR Internal error"
Troubleshooting “Failed while reading file-system structure” error on Windows
Troubleshooting authorization prompt on inSync Client for Mac OS while performing backup
inSync Client reactivation fails using the Mass Deployment token for AD/LDAPinSync Client reactivation fails using the Mass Deployment token for AD/LDAP
Troubleshooting error - invalid email-id and username or password while executing the script for reporting APIs
Troubleshooting error - AD/LDAP Connector not connected
Troubleshooting download error (#100000016): User key invalid or username no longer exists
Troubleshooting error - Authentication failed: Invalid email-id or credentials
Troubleshooting error "No valid NameID found. Cannot process response."
Troubleshooting Error: Cannot write to log file - Access Denied
Troubleshooting error 2502 while installing inSync Client
Troubleshooting Error: You are denied access since you are trying to access inSync from an unauthorized networkYou are denied access since you are trying to access inSync from an unauthorized network
Troubleshooting error: “An unexpected error has occurred. Please try again after some time.” while uploading the Device Mapping CSV file.
Troubleshooting error- uninstall ended prematurely
Troubleshooting files missed during backup
Troubleshooting inSync Connector errors
Troubleshooting inSync Error #100000016 - User key is either invalid or username no longer exists
Troubleshooting inSyncSyncer.log file bloating issue
Troubleshooting internal error (#100000001) - Unable to backup PDF files
Troubleshooting machine crash after installing inSync client on the machine
Troubleshooting on Public Folder Backup
Troubleshooting Okta SCIM errors - "Error while verifying if user xxxx exists: Forbidden. Errors reported by remote server".
Troubleshooting unable to load inSync login page https://cloud.druva.com
Troubleshooting Salesforce Error Failed authentication: “This org is already authenticated with another user, please remove that first”
Troubleshooting Spectre and Meltdown
Troubleshooting System App settings backup fail error - USMT error code 112
Troubleshooting VSS (Volume Shadow Service) errors
Troubleshooting VC++ error during installation
Troubleshooting: Failed to get results from AD\LDAP server error
Troubleshooting VSS Error 8007000e while running inSync backup
Un-mapped AD Users not getting auto-preserved
Unable to add or activate a device client
Troubleshooting VSS Error 0x8000ffff while running inSync backup
Unable to Access Encrypted files
Unable to activate device using IMD
Unable to activate inSync Client through integrated mass deployment for MAC device
Unable to activate inSync Client or Web from the corporate device
Unable to change the role of other administrators
Unable to create new administrator - Email address already registered
Unable to assign a profile to a user
Unable to Delete a Profile with error “Sensitive Data Governance Policies are associated with this profile. Cannot delete it”
Unable to delete profile error
Unable to delete AD/LDAP account
Unable to delete user or device as the delete control is disabled
Unable to import users from AD mapping
Unable to import users from nested OU in Active Directory
Unable to install inSync Connector
Unable to import users/activate devices automatically using Mass Deployment method(v1 or v2) where the users have accented characters in their name entered on AD server
Unable to launch inSync or see inSync icon under Ubuntu Desktop 12.04
Unable to launch Admin Console: Error starting inSync Admin
Unable to login through Fail-safe admin
Unable to login to inSync Web or activate inSync client using AD credentials
Unable to open Auth key
Unable to receive inSync user activation and password reset emails
Unable to map Active Directory to the profile
Unable to open Auth key for activation of inSync client
Unable to receive the Reset Password emails from inSync
Unable to reset password using the Reset Password link
Unable to restore MAPI backup
Unable to restore packages into Salesforce Org due missing field: activateRSS
Unable to Restore Data from Admin console
Unable to restore OneDrive data with error “An Unexpected Error has occurred”
Unable to see exchange online restored data on Outlook
Unable to send password reset or user creation email
User devices marked inactive automatically in inSync
Understanding the difference in the Google Drive usage between Google Workspace and Druva inSync backup
User data restore is failing
Unable to View or Create a Profile with error "There are no profiles created"
User creation using SCIM fails with error - None of the SCIM Mapping matched to create user
User does not receive inSync activation email
User import fails with can't contact AD/LDAP server error
User is not able to see the Add folder option in the inSync client
Users fail to receive password reset and new user emails
Users not getting provisioned via SCIM from your IDP to Druva inSync Cloud
Users get auto-preserved even after activation
User unable to access inSync Web
Users unable to modify proxy settings on inSync Client
VSS Basic Troubleshooting Guide
Warning message is displayed during inSync Client upgrade
WebDAV Direct Download Error: Attempting to write to read only DB
When clicked on various tabs in the Org Tools / SFDC 2.0 app; blank page gets loaded and nothing is displayed
Windows Installer prompt appears when running the IMD Script for deploying new users
Exception Error observed while trying to login to the SFDC 2.0 app
Orbstack is causing bloated Storage
Backup finishing successfully with 0 Bytes in Google Shared Drive
Microsoft Teams Metadata Failing with Error Code 404Microsoft Teams Metadata Failing with Error Code 404
How VSS works and how to troubleshoot common VSS Issues in InsyncHow VSS works and how to troubleshoot common VSS Issues in Insync
Error while performing org describe with fault = SalesForce Auth revoked. (#100000003)Error while performing org describe with fault = SalesForce Auth revoked. (#100000003)