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How to restore System App settings and backup data?
Updated over 3 months ago

Overview

This article explains the steps to perform System App settings restore. These steps apply when you are trying to activate the client manually.

Procedure

  • Consider a scenario where User has a single device named “NewDevice”.

  • User has to reimage the device.

Now, User wants to retrieve the data back to this reimaged device along with the system app settings. (Persona restore)

  • User installs the inSync Client and follows the activation

Once the user logs into the inSync client after entering the valid credentials, the following screen is displayed -

  • If User wants to perform a restore of the persona backup (system and application settings), then he needs to select the “Replace” option.

  • When the Replace option is selected, the inSync client will get activated on the new device and the existing backup snapshots will be present under the new device. While, “Add as a new device” option will add one more new device under the user. If the older device of the user is not present, it is recommended to use the “Replace” device option.

Note -

  • This applies only for fresh installations of inSync client version 5.5 and above.

  • This will not be applicable if the inSync client activation is done using the Auth Key method.

  • The user can then select the option to restore “Backup Data” and/or “System and application settings”.

  • The following prompt will be displayed -

  • Select the “Restore” option to initiate the restore for the selected data

  • The restore will get initiated -

  • When the restore completes, the above status will be displayed

  • If the System, Application Settings are restored, then the user will have to restart the device


📝 Note

User will not lose the restore points of the previous device i.e NewDevice.


  • Alternatively, if the User does not wish to replace the device and wants to add a new device with the data restored from the previous device along with the system app settings, he can select the option to “Add as new device”

  • If the System, Application Settings are restored, then the user will have to restart the device

  • The same window pops up and User can choose to select the option as per the requirement.

  • This will add a new device along with the existing device and restore the required backed up data on the new device


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