Overview

This article describes how to make modifications to the New User or Password Reset Emails in inSync.

Change the New User email:

To change the New User email:

On the inSync Management Console menu bar, click Users.

Click Add User. The Add New User dialog box is displayed.
The default email message is displayed in the Email Body field of the dialog box.
Type your custom text in the Email Body field of the Add New User dialog box, without changing the following variables.
You can go ahead and click Add if you have added the required details on the Add New User dialog box.

Change the Password Reset email

Once the email account is configured, inSync administrator can customize the 'reset password email' content. inSync Server sends the updated content email to the user who requests for a new password.

To change the password reset email:

On the inSync Management Console, click Users. The Manage Users page is displayed.
Select the user for whom you want to modify the password reset email and then click More > Reset Passwrod.
The Reset Password dialog box is displayed. The default email message is displayed in the Email body field.
Type your custom text in the Email b ody field of the Reset Password dialog box without changing the following variables.
```
%USER%
    %SERVERS%
    %MAIL%
    %PASSWORD%
```
You can go ahead and click Reset Password if you want to reset password.

The default email text of the password reset email is mentioned below. You can use this reference revert the modified content to the default email text.
```
Dear %USER%,
```
```
Your inSync password has been reset.
```
```
Use the following credentials for your inSync client:
```
```
Server URL: %SERVERS%
 Email id: %MAIL%
 Password: %PASSWORD%
```

Note:

📝 Note

The changes will be applied only if you create a user or reset the password for a user after making changes to the email body. You can perform these actions on a test user account.
Once the modified email is sent to a user, the new modified email body becomes the default body for future emails.
After customizing the email content, ensure you click Create User. Clicking on Close will not save the changes.
Once you save the changes, refresh the browser to ensure the changes reflect in the Body of the password reset email.

How to customize the user activation and password reset emails

Overview

Change the New User email:

Change the Password Reset email