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Error while installing Druva inSync client
Updated this week

Problem description


When you try to install inSync Client on Windows, the following error is displayed:

" The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package "inSync.msi" in the box below."

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Cause

The previous inSync un-installation was not completed successfully and some leftover registries might cause issues.

Resolution

1. Open services.msc > Windows installer.Restart the service and set it to automatic.

2. Open RegEdit > Goto > HKEY_CLASSES_ROOT\Installer\Products

3. Navigate to Edit β†’ Find β†’ Search for product name β€œinSync”.

4. Under the product, the folders containing inSync installation details will be searched.

5. Backup those folders.

6. Delete the folder,s as shown in the screenshot.

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