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Gmail and GDrive backup fails with error EUSERNOTFOUND
Updated over a week ago

Problem Statement:

Gmail and GDrive is not backing up with error message ‘EUSERNOTFOUND’

Cause:

The ‘Cloud App Settings’ is set to use UPN.

Google Workspace does not support UPN and works on email id.

Resolution:

  1. Go to the Google Workspace Overview Page

  2. Click on the 3 dots on the right corner>Settings

  3. Change the 'Cloud App Settings' to 'inSync Email ID'.

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