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How to unlock a user in inSync
Updated over a week ago

Article by

Jabir Sheikh

Case number

210496

Approved by

Article type

Public

Feature Category

DCP

Product Edition

inSync Cloud

Issue

Navigating to the user summary page displays the user status as Locked.

user_pw_reset.PNG

Cause

  • The user’s password has expired

  • The user’s password needs to be reset for various reasons

Resolution

To resolve the above issue, the admin needs to reset the password for that particular user. Refer to the below password reset article for the exact steps:

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