Troubleshooting - Endpoint and SaaS Apps
339 articles
- Troubleshooting internal error (#100000001) - Unable to backup PDF files
- Troubleshooting error - invalid email-id and username or password while executing the script for reporting APIs
- inSync Client reactivation fails using the Mass Deployment token for AD/LDAPinSync Client reactivation fails using the Mass Deployment token for AD/LDAP
- Troubleshooting authorization prompt on inSync Client for Mac OS while performing backup
- Troubleshooting “Failed while reading file-system structure” error on Windows
- Troubleshooting “Session is invalid” error or “Security Certificate presented by inSync Server was issued by a certificate authority not trusted by your Operating System”
- Troubleshooting "Finished backup with errors: Unable to read file. Permission Denied”
- Troubleshooting "Can't contact LDAP server error"
- Troubleshooting "Failed while reading file-system structure" error on MACl
- Troubleshoot upgrade issues in clients deployed by an MST file
- Troubleshooting 'Invoke-RestMethod' error while using Reporting API with a PowerShell script
- Troubleshoot restore failure of backup shares to original location
- Troubleshoot restore failure of backup shares
- Troubleshoot restore failure with access denied error
- Troubleshooting inSyncSyncer.log file bloating issue
- Troubleshooting files missed during backup
- Troubleshooting error- uninstall ended prematurely
- Troubleshooting error: “An unexpected error has occurred. Please try again after some time.” while uploading the Device Mapping CSV file.
- Troubleshooting Error: You are denied access since you are trying to access inSync from an unauthorized networkYou are denied access since you are trying to access inSync from an unauthorized network
- Troubleshooting error 2502 while installing inSync Client
- Troubleshooting Error: Cannot write to log file - Access Denied
- Troubleshooting error "No valid NameID found. Cannot process response."
- Troubleshooting error - Authentication failed: Invalid email-id or credentials
- Troubleshooting error - AD/LDAP Connector not connected
- System App settings backup fails with error: “USMT error code 36”
- Some files under the home directory on Linux devices are failing to be backed up
- SSO login error “User not a direct member of the group with access, nor had access directly assigned by an administrator”
- Shared mailbox license shows inaccurate count in Druva inSync
- Size of in-progress backup differs from the size of backup content
- SharePoint Site’s data usage in inSync is less than the actual data usage in Microsoft 365
- SharePoint backup completes with errors due to excess files
- Scheduled backups are triggered during blackout window
- SFDC2.0 - When system object records are backed up, the Total Backup Data size in Druva is greater than the actual size of the org in SFDC
- SFDC Backup Tasks are found in PENDING state
- Send passwords by email option missing from UI when importing users using a CSV file
- Scheduled backups failing for Cloud Apps
- Salesforce configuration fails with error in fetching organization details
- Restoring data through inSync Client on macOS remains stuck and fails with disk I/O error
- Restore of System and App settings results in lock sign on restored item
- Restore window on inSync client GUI prompts repeatedly for credentials without any error message
- Restore of Gmail data swamp the user's inbox
- How to globally exclude hidden folders on MAC from inSync backup
- Troubleshoot restore failure due to stopped inSync.exe
- Troubleshoot restore failure due to inaccessible restore location
- Troubleshoot restore failure due to offline user
- Troubleshoot restore failure due to network issues
- Troubleshoot restore failure due to an offline client
- Troubleshoot OU List too large to populate error while creating AD mapping
- Troubleshoot error 2203 - Installation ended prematurely
- Troubleshoot error - An API key value wasn't specified
- Troubleshoot error "Failed Authentication. The number of users has exceeded the licensed users and a new Org cannot be added", during Salesforce backup/seeding configuration
- Troubleshoot auto-upgrade issue from inSync Client 5.9.5 to a later version
- Troubleshoot AppData issues indicated by Misconfigured Backup Folder alert
- Troubleshoot - 'Auto-Preserve Unmapped Users' is not working in inSync Cloud
- The size of the Data downloaded from inSync backup to a Mac OS is larger in size than the size displayed in the inSync admin UI.
- Teams Backup failing with Error due to a channel not being found
- Team backups completed with errors
- System App settings backup fails with USMT error code 26
- Team Metadata Backup failed
- SSO login failure
- EUSERNOTFOUND Errors
- Understanding the difference in the Google Drive usage between Google Workspace and Druva inSync backup
- User devices marked inactive automatically in inSync
- Unable to send password reset or user creation email
- Unable to see exchange online restored data on Outlook
- Unable to restore OneDrive data with error “An Unexpected Error has occurred”
- Unable to Restore Data from Admin console
- Unable to restore packages into Salesforce Org due missing field: activateRSS
- Unable to reset password using the Reset Password link
- Unable to receive the Reset Password emails from inSync
- Unable to open Auth key for activation of inSync client
- Unable to map Active Directory to the profile
- How to send inSync user activation and password reset emails
- Unable to login to inSync Web or activate inSync client using AD credentials
- Orbstack is causing bloated Storage
- Exception Error observed while trying to login to the SFDC 2.0 app
- Windows Installer prompt appears when running the IMD Script for deploying new users
- When clicked on various tabs in the Org Tools / SFDC 2.0 app; blank page gets loaded and nothing is displayed
- WebDAV Direct Download Error: Attempting to write to read only DB
- Warning message is displayed during inSync Client upgrade
- VSS Basic Troubleshooting Guide
- User unable to access inSync Web
- Users get auto-preserved even after activation
- Users not getting provisioned via SCIM from your IDP to Druva inSync Cloud
- Users fail to receive password reset and new user emails
- User is not able to see the Add folder option in the inSync client
- User import fails with can't contact AD/LDAP server error
- User does not receive inSync activation email
- User creation using SCIM fails with error - None of the SCIM Mapping matched to create user
- Unable to View or Create a Profile with error "There are no profiles created"
- User data restore is failing
- Unable to activate inSync Client or Web from the corporate device
- Unable to activate device using IMD
- Unable to Access Encrypted files
- Troubleshooting VSS Error 0x8000ffff while running inSync backup
- Un-mapped AD Users not getting auto-preserved
- Troubleshooting VSS Error 8007000e while running inSync backup
- Troubleshooting: Failed to get results from AD\LDAP server error
- Troubleshooting VC++ error during installation
- Troubleshooting VSS (Volume Shadow Service) errors
- Troubleshooting System App settings backup fail error - USMT error code 112
- Troubleshooting Spectre and Meltdown- Endpoints & SaaS Apps
- Troubleshooting Salesforce Error Failed authentication: “This org is already authenticated with another user, please remove that first”
- Troubleshooting unable to load inSync login page https://cloud.druva.com
- Troubleshooting Okta SCIM errors - "Error while verifying if user xxxx exists: Forbidden. Errors reported by remote server".
- Troubleshooting on Public Folder Backup
- Troubleshooting machine crash after installing inSync client on the machine
- Unable to login through Fail-safe admin
- Unable to launch inSync or see inSync icon under Ubuntu Desktop 12.04
- Unable to import users/activate devices automatically using Mass Deployment method(v1 or v2) where the users have accented characters in their name entered on AD server
- Unable to install inSync Connector
- Unable to import users from nested OU in Active Directory
- Unable to import users from AD mapping
- Unable to delete user or device as the delete control is disabled
- Unable to delete AD/LDAP account
- Unable to Delete a Profile with error “Sensitive Data Governance Policies are associated with this profile. Cannot delete it”
- Unable to assign a profile to a user
- Unable to create new administrator - Email address already registered
- Unable to change the role of other administrators
- Exchange Mailbox backup fails with the error MailboxNotEnabledForRESTAPI
- ErrorQuotaExceeded message in logs while backing up Exchange Online data
- Error! Missing Profile Permissions
- Error while installing Druva inSync client
- Error while running Refresh Validation in Org Tools(SFDC 2.0): INVALID TYPE: Cannot use ApexTrigger in this organization
- Error while disabling and enabling SSO for inSync Administrator
- Error 1935 during inSync Client installation
- Encrypted files get corrupted
- Error 1402 Could not open key UNKNOWN\Components\Verify that you have sufficient access to that key or contact your support personnel
- Error 404 Bad request while running API queries
- Druva inSync Client Service does not start manually or automatically
- Email Body is blank while resetting the inSync password for an inSync User
- Endpoint Client backup with encryption enabled fails
- Download with the inSyncDirectDownload utility fails to start
- Download with inSyncDirectDownload utility fails with 401 Invalid Credentials error
- Download using Direct Download utility fails in authentication is set to SSO
- DLP status stuck in Decommissioning state
- Different ways to narrow down timeout error while importing users from AD via inSync Connector
- How to backup shared mailbox
- How to backup windows event logs folder via junction folder
- How to backup only those users who have an employee ID in Entra ID
- How to add a column (fields) for a specific object under Restore & Seeding
- Google Team Drive backup fails with error - No ORGANIZER/FILE ORGANIZER
- Google Shared drive backup fails with error: No ORGANIZER/FILE ORGANIZER found for the authorization
- How to change SCIM token for Druva inSync App
- Getting Error “Service Not Found” while doing a Data Seeding
- How to access the PST download link from the audit trail logs
- Getting error 'Operations Error' when trying to create AD/LDAP mapping
- Failed to launch inSync Client after TPM was enabled
- Google Shared Drive Backup failing with Error : EAUTH
- Gmail and GDrive backup fails with error EUSERNOTFOUND
- Failed to get result from AD/LDAP server when importing user via mappings
- Exchange Online restore using only deleted items option restores duplicate items
- Exchange Online restore fails with Server not reachable error for users provisioned from Azure to Druva using SCIM
- Exchange Online restore fails due to restore API limitation
- Exchange Online Backup Completes with "ErrorQuotaExceeded" in logs
- Backup fails with disk I/O error
- Backup fails if backup share consists a USB type device
- Backup and restore sticky notes
- Backup fails with the error - inSync cannot backup servers
- Authentication Request timed out error when activating inSync Client on Mac OS using SSO
- Backup fails on inSync Client with the error - OperationalError: database is locked
- Backup fails from protected locations on macOS Mojave devices
- Admin account not getting created via SCIM, Entra ID deployment or Ad/LDAP deployment method
- Auto delete fails to delete preserved users
- Activation of the inSync Client using Single Sign-On gets timed out
- Activate inSync Client on Ubuntu 19.10
- A Salesforce admin is unable to view the Druva SFDC 2.0 app configured /installed on the SFDC org
- 401 error during data download using inSync Direct Download utility
- “Client version unsupported by server. (#100000044)” for GovCloud Customers
- Admin has disabled the account error seen on the inSync client
- ‘Password Error’ when activating inSync administrator account
- ‘INVALID OR NULL FOR RESTRICTED PICKLIST' error is thrown when the destination doesn't have the currency type added
- Gmail/Google Drive backup fails with ‘ETHROTTLE’ error
- Difference in Exchange Online data and backup data sizes
- Disabled Users in Azure are not getting auto-preserved in Druva
- Data downloaded by eDiscovery Job is extremely large in size than the actual usage of the device in the inSync cloud
- CloudApp Backup Misconfigured -AD Connectors not connected
- Folder ending with period (.) created by Direct Download is not accessible
- Devices frequently going into inactive state
- Change password for an administrator with a custom admin role
- Database Error during Direct Download Operation (Mac OS)
- Cloud Apps Configuration update for MSP Customer Administrators
- Cannot find usable entries in file while importing users using CSV
- Backups fails with unconvertible time error on inSync Client
- Backup stops with Insufficient Storage message
- Backup of SharePoint Online Site Collection fails with a licensing error
- Backup fails with the process cannot access the file because it is being used by another process error
- Backup of Google Shared Drives with Offline Super Admin
- Backup fails with SSL or certificate error during certificate validation
- Restore of Entra ID joined machine and user login does not work after restore of System Apps settings
- MS Teams backups are failing with Authentication error
- Microsoft 365 authorization error occurs when reconfiguring Microsoft 365 app
- Multiple inSync Share entries in Finder on Mac
- Microsoft SharePoint is backing up with 'object is not iterable' error
- Multiple alert emails after file restore
- M365 backups are failing with Authentication error (#100000003)
- Intermittent alerts from Druva stating M365 App being disconnected with Druva inSync
- inSync shuts down abruptly after backup on a device installed with macOS Mojave
- inSync profile administrator unable to edit Auto Delete Preserved Users settings
- inSyncUSyncer.exe continuously request for credentials
- Manage Users from “One login”using SCIM
- M365 backup fails with ‘ETHROTTLE’ or Throttling error
- inSync is unable to auto-discover few SharePoint sites
- Reporting API fails with unexpected error
- Regenerate the SCIM Token and apply to the SCIM application in IdP ( Azure/OKTA)
- Reconfigure inSync with Google Workspace
- Recreating a user-linked SaaS App device if it was deleted
- Reactivating devices using IMD v2
- Poll notification thread fails to reach the server
- Procedure for reactivating devices
- Password policy for Druva Cloud Administrators using the failsafe option when SSO is enabled
- Outlook errors
- OneDrive backup failure after Updating user name in Microsoft 365
- Microsoft 365 Team site restore fails
- OneDrive and SharePoint App shows as not configured.
- Object exclusions set under the “Custom Child Object” selection window do not exclude the objects from the Restore & Seeding
- Not receiving scheduled reports email from inSync Reports
- Microsoft 365 backups fail after multi-factor authentication is enabled for a global admin account
- Not able to login to SFDC 2.0
- Not able to import users from AD mapping
- Not able to download authkey for a inSync user
- IMD token-based activation fails for AD user logged on macOS
- Mass Deployment using device mapping of inSync Client Fails on Windows Devices with Hostnames Exceeding 15 CharactersMass Deployment using device mapping of inSync Client Fails on Windows Devices with Hostnames Exceeding 15 Characters
- IMD token-based activation fails for AD user logged on to macOS
- How to use API Credentials with Druva Developers Hub
- Device activation fails for the user using the Mass Deployment device mappings methodDevice activation fails for the user using the Mass Deployment device mappings method
- How to take circular packet capture on Linux
- How to stop preserving user accounts which were imported/provisioned on the inSync admin via SCIM app configured on the Azure
- How to resolve ‘EAUTH’ error for Google Shared Drive Backup
- How to Update Druva SSO SAML Certificate on Okta
- How to reset the password for an already activated user in SFDCV2 App
- How to recover the data backed up from an end user’s device that has storage usage in the cloud but no snapshots visible in its backup
- How to unlock a user in inSync
- How to run eDiscovery Client with logon as a different user
- How to perform Clean Uninstallation of inSync client in MAC OS
- How to map both UserPrincipalName and Email address from Okta to Druva
- How to get critical alerts on slack channel
- How to delete all the backed up snapshots under the SFDC 2.0 app
- How to check the size of folders being backed up from the end user’s device
- How to change Time zone for "Last Backup Completed" on Druva Admin portal
- inSync fails to recognize users on OneDrive
- inSync fails to back up a locked site
- inSync fails to back up custom folder on a MAC device
- inSync fails to update last connected date with device backup
- inSync fails to back up OneDrive folder
- inSync Direct Download fails to start with 'Need more than 1 value to unpack' error
- inSync connector registration fails with Registration failed error
- inSync emails fail with an unexpected error
- inSync Client installation fails due to an existing client installation
- inSync Client backup interrupts when using Proxy
- inSync Client cannot backup SQL DB files
- inSync Client activation fails due to a lack of trust between the Endpoints and the Domain controller.
- inSync backup fails due to the backup proxy
- inSync Client backup fails stating the device is disabled despite the device being active
- inSync Client installation fails with an error
- Insync client failed to activate using IMDv2
- inSync Client does not launch on Windows OS device
- inSync Alert: Low User Storage Space Available
- Backup finishing successfully with 0 Bytes in Google Shared Drive
- Microsoft Teams Metadata Failing with Error Code 404Microsoft Teams Metadata Failing with Error Code 404
- How VSS works and how to troubleshoot common VSS Issues in InsyncHow VSS works and how to troubleshoot common VSS Issues in Insync
- Error while performing org describe with fault = SalesForce Auth revoked. (#100000003)Error while performing org describe with fault = SalesForce Auth revoked. (#100000003)
- SFDC | Troubleshoot Data Copy Error: "(RecordTypeId) Record Type ID: this ID value isn't valid for the user: 012w00000003IeDAAU"
- Troubleshooting & Resolution Steps For The Error "Could not connect to inSync Service”.Troubleshooting & Resolution Steps For The Error "Could not connect to inSync Service”.
- Internal Error while launching the inSync agentInternal Error while launching the inSync agent
- Manual sync (sync users) under Google Workspace fails with error: "Internal Server Error"Manual sync (sync users) under Google Workspace fails with error: "Internal Server Error"
- How To Download And Analyze The Debug Logs Available For Download From The inSync ConsoleHow To Download And Analyze The Debug Logs Available For Download From The inSync Console
- Version file not found after OneDrive RestoreVersion file not found after OneDrive Restore
- Data usage discrepancy between inSync Cloud and Google Drive
- Druva Cloud Admin Cannot reset inSync Cloud Admin
- Druva compaction process for manually deleted/removed snapshot or snapshots expiry due to retention policy
- End users or Admins are not receiving invitation or password reset emails
- Teams data is not backed up despite showing successful status in Druva console
- User creation fails with error - A user with the same email id already exists
- User with missing membership type in Entra ID do not get imported to Druva inSync via Entra ID Group Mapping
- Unable to Configure Google Workspace Error: “Access Blocked: Authorization Error”Unable to Configure Google Workspace Error: “Access Blocked: Authorization Error”
- Troubleshooting Salesforce Error: "Failed to authenticate to Salesforce org"Troubleshooting Salesforce Error: "Failed to authenticate to Salesforce org"
- "This app is blocked" Error When Configuring Google Workspace for Druva"This app is blocked" Error When Configuring Google Workspace for Druva
- How to Resolve "Provisioning has been quarantined" Error for Druva inSync SCIM ApplicationHow to Resolve "Provisioning has been quarantined" Error for Druva inSync SCIM Application
- Endpoint Devices Taking a Long Time to BackupEndpoint Devices Taking a Long Time to Backup
- Unable to view Device details on inSync DashboardUnable to view Device details on inSync Dashboard
- Resolving Exchange Online Backup Error : AttributeError: 'NoneType' object has no attribute 'startswith'Resolving Exchange Online Backup Error : AttributeError: 'NoneType' object has no attribute 'startswith'
- Can we add users from multiple M365 tenants for backing up Exchange Online and OneDriveCan we add users from multiple M365 tenants for backing up Exchange Online and OneDrive
- M365 apps keeps disconnectingM365 apps keeps disconnecting
- Team Restore Failure with error “Channel Name Already Exists”Team Restore Failure with error “Channel Name Already Exists”
- inSync workload not visible in the admin console or in the reportsinSync workload not visible in the admin console or in the reports
- Some Salesforce Records Appear in Recent Backups Despite Old LastModifiedDateSome Salesforce Records Appear in Recent Backups Despite Old LastModifiedDate
- inSync profile or users not visible in the admin console or in the reportsinSync profile or users not visible in the admin console or in the reports
- Troubleshooting Backup Completing With Errors Or Backup failing For Microsoft 365 SaaS Applications
- Druva Add-on not sending logs into SplunkDruva Add-on not sending logs into Splunk
- Unable to Reinstall Druva: "Older Files detected"Unable to Reinstall Druva: "Older Files detected"
- OneDrive Backup Structure Displays All Files Under "/Documents" FolderOneDrive Backup Structure Displays All Files Under "/Documents" Folder
- Task Details Not Loading for Newly Added Users in Druva SFDC AppTask Details Not Loading for Newly Added Users in Druva SFDC App
- Error "Access blocked: Authorization Error" for Google Workspace Backup Configuration
- Entra ID Enterprise Application Restore from Druva Backup Shows 'Successful with Errors' but Application Not Fully Restored
- IRM-enabled documents are not restored correctly in the SharePoint siteIRM-enabled documents are not restored correctly in the SharePoint site
- Druva App Unable to Access Archived Salesforce RecordsDruva App Unable to Access Archived Salesforce Records
- Druva SharePoint Backup: "Connection reset by peer" Error (File Skipped)Druva SharePoint Backup: "Connection reset by peer" Error (File Skipped)
- Exchange Online Backups Failing with EUAUTH – Caused by MFA Configuration Change (AADSTS50076)Exchange Online Backups Failing with EUAUTH – Caused by MFA Configuration Change (AADSTS50076)
- Setting Up Regex-Based Global Exclusions While Allowing Specific Sub-foldersSetting Up Regex-Based Global Exclusions While Allowing Specific Sub-folders
- INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST - Restore Error for Email MessageINVALID_OR_NULL_FOR_RESTRICTED_PICKLIST - Restore Error for Email Message
- Exchange Online / OneDrive / Endpoint Error Message “Never Backed Up”Exchange Online / OneDrive / Endpoint Error Message “Never Backed Up”
- Internal Error while activating eDiscovery Client on Windows 11Internal Error while activating eDiscovery Client on Windows 11
- inSync Client: Empty Folders Not Backing UpinSync Client: Empty Folders Not Backing Up
- AD Connection Status alerts being generated for a non AD/LDAP user provisioned instanceAD Connection Status alerts being generated for a non AD/LDAP user provisioned instance
- How to Perform an LDP.exe Test to Verify Active Directory (AD) or LDAP ConnectivityHow to Perform an LDP.exe Test to Verify Active Directory (AD) or LDAP Connectivity
- How to Collect Directory ListingHow to Collect Directory Listing
- Group Mapping Does Not Auto-Sync with User Profiles in Druva InsyncGroup Mapping Does Not Auto-Sync with User Profiles in Druva Insync
- Troubleshoot error - “XSOAR Fails Due to Licensing” while integration of Druva with Palo AltoTroubleshoot error - “XSOAR Fails Due to Licensing” while integration of Druva with Palo Alto
- Druva API Error: "User is not authorized to access this resource with an explicit deny" (Error Code 4294971402)
- Salesforce App Installation Failed with Error: "Your company currently has exceeded its data storage limits"Salesforce App Installation Failed with Error: "Your company currently has exceeded its data storage limits"
- SharePoint site backup fails with error : Authorization Failed.SharePoint site backup fails with error : Authorization Failed.
- Troubleshooting Salesforce Error: "OAuth Error"Troubleshooting Salesforce Error: "OAuth Error"
- Mailbox Restore Failure to Exchange Online with no valid Mailbox.Mailbox Restore Failure to Exchange Online with no valid Mailbox.
- SharePoint List restore errors due to a mismatch of validation rules.SharePoint List restore errors due to a mismatch of validation rules.
- Endpoint Client Not Connecting to Druva Server – Last Connected Date Remains OldEndpoint Client Not Connecting to Druva Server – Last Connected Date Remains Old
- Google Drive Backup Job Shows Higher Data Count than Actual Usage in Live ActivityGoogle Drive Backup Job Shows Higher Data Count than Actual Usage in Live Activity
- ESMBLICENSELIMITREACHED for MSP CustomerESMBLICENSELIMITREACHED for MSP Customer
- When performing a SharePoint Online (SPO) restore using Restore to a different site, the destination SharePoint site does not appear in the search resultsWhen performing a SharePoint Online (SPO) restore using Restore to a different site, the destination SharePoint site does not appear in the search results
- Salesforce - Authentication Failure When Adding an Organization to the Druva ApplicationSalesforce - Authentication Failure When Adding an Organization to the Druva Application
- Microsoft Teams Backup Fails and Appears as Disabled in Druva inSync ConsoleMicrosoft Teams Backup Fails and Appears as Disabled in Druva inSync Console
- How To Use PostMan To Get Information By Graph API Calls For Exchange Online Failures And Other Troubleshooting PurposesHow To Use PostMan To Get Information By Graph API Calls For Exchange Online Failures And Other Troubleshooting Purposes
- Endpoint User Data usage is beyond the profile quota limit in Druva inSyncEndpoint User Data usage is beyond the profile quota limit in Druva inSync
- The downloaded PST ZIP file from Druva inSync cannot be opened or extracted.The downloaded PST ZIP file from Druva inSync cannot be opened or extracted.
- Changes to the backup interval made in the inSync Client are not visible in the inSync Admin Console.Changes to the backup interval made in the inSync Client are not visible in the inSync Admin Console.
- “Failed to disable the selected sites" Error in SharePoint
- Restore Failure for Entra ID Conditional Access Policies with error: "You cannot perform the requested operation, required scopes are missing in the token."
- Revoke Druva Microsoft 365 App AccessRevoke Druva Microsoft 365 App Access
- Entra ID backups failing due to app status “Disconnected”
- SharePoint Restore Assigns Specific Cloud Admin as Site Owner
- User Not Importing into Druva Due to Missing usertype Attribute in Entra ID
- Performing an EICAR Test for Antivirus ExclusionsPerforming an EICAR Test for Antivirus Exclusions
- Microsoft Teams Backup Failure with error "Requested API is not supported. Please check the path."Microsoft Teams Backup Failure with error "Requested API is not supported. Please check the path."
- Firewall rules in Salesforce leading to the Org not getting authenticated under the Druva LicensesFirewall rules in Salesforce leading to the Org not getting authenticated under the Druva Licenses
- Check if inSync is installed or not and inSync service statusCheck if inSync is installed or not and inSync service status
- Unable to restore a specific SharePoint folder from the backup snapshots.Unable to restore a specific SharePoint folder from the backup snapshots.
- Exchange Online In-Place Archive Mailbox is Missing in Druva BackupsExchange Online In-Place Archive Mailbox is Missing in Druva Backups
- Sub-Site Creation Fails during SharePoint Restore jobSub-Site Creation Fails during SharePoint Restore job
- SharePoint sites remain in an active/enabled state on Druva with the error code ESITELOCKED,SharePoint sites remain in an active/enabled state on Druva with the error code ESITELOCKED,