Troubleshooting - Endpoint and SaaS Apps

313 articles

inSync Client reactivation fails using the Mass Deployment token for AD/LDAPinSync Client reactivation fails using the Mass Deployment token for AD/LDAP

Troubleshooting authorization prompt on inSync Client for Mac OS while performing backup

Troubleshooting “Failed while reading file-system structure” error on Windows

Troubleshooting “Session is invalid” error or “Security Certificate presented by inSync Server was issued by a certificate authority not trusted by your Operating System”

Troubleshooting "Failed while reading file-system structure" error on MACl

Troubleshoot upgrade issues in clients deployed by an MST file

Team backups completed with errors

User is not able to see the Add folder option in the inSync client

Troubleshooting unable to load inSync login page https://cloud.druva.com

Troubleshooting Okta SCIM errors - "Error while verifying if user xxxx exists: Forbidden. Errors reported by remote server".

Troubleshooting on Public Folder Backup

Troubleshooting machine crash after installing inSync client on the machine

Troubleshooting internal error (#100000001) - Unable to backup PDF files

Troubleshooting files missed during backup

Troubleshooting error- uninstall ended prematurely

Troubleshooting Error: You are denied access since you are trying to access inSync from an unauthorized networkYou are denied access since you are trying to access inSync from an unauthorized network

Troubleshooting error 2502 while installing inSync Client

Troubleshooting Error: Cannot write to log file - Access Denied

Troubleshooting error "No valid NameID found. Cannot process response."

System App settings backup fails with USMT error code 26

SSO login failure

System App settings backup fails with error: “USMT error code 36”

Some files under the home directory on Linux devices are failing to be backed up

SSO login error “User not a direct member of the group with access, nor had access directly assigned by an administrator”

Shared mailbox license shows inaccurate count in Druva inSync

Size of in-progress backup differs from the size of backup content

SharePoint Site’s data usage in inSync is less than the actual data usage in Microsoft 365

SharePoint backup completes with errors due to excess files

Scheduled backups are triggered during blackout window

SFDC2.0 - When system object records are backed up, the Total Backup Data size in Druva is greater than the actual size of the org in SFDC

SFDC Backup Tasks are found in PENDING state

Send passwords by email option missing from UI when importing users using a CSV file

Scheduled backups failing for Cloud Apps

Salesforce configuration fails with error in fetching organization details

Restoring data through inSync Client on macOS remains stuck and fails with disk I/O error

Exchange Online restore fails due to restore API limitation

Troubleshooting 'Invoke-RestMethod' error while using Reporting API with a PowerShell script

Troubleshoot restore failure of backup shares to original location

Troubleshoot restore failure with access denied error

Troubleshoot restore failure due to stopped inSync.exe

Troubleshoot restore failure due to network issues

Troubleshoot restore failure due to an offline client

Troubleshoot OU List too large to populate error while creating AD mapping

Troubleshoot error 2203 - Installation ended prematurely

Troubleshoot error - An API key value wasn't specified

Troubleshoot error "Failed Authentication. The number of users has exceeded the licensed users and a new Org cannot be added", during Salesforce backup/seeding configuration

Troubleshoot auto-upgrade issue from inSync Client 5.9.5 to a later version

Troubleshoot - 'Auto-Preserve Unmapped Users' is not working in inSync Cloud

The size of the Data downloaded from inSync backup to a Mac OS is larger in size than the size displayed in the inSync admin UI.

Teams Backup failing with Error due to a channel not being found

User import fails with can't contact AD/LDAP server error

User does not receive inSync activation email

User creation using SCIM fails with error - None of the SCIM Mapping matched to create user

Unable to View or Create a Profile with error "There are no profiles created"

Understanding the difference in the Google Drive usage between Google Workspace and Druva inSync backup

User devices marked inactive automatically in inSync

Unable to send password reset or user creation email

Unable to see exchange online restored data on Outlook

Unable to restore OneDrive data with error “An Unexpected Error has occurred”

Unable to Restore Data from Admin console

Unable to restore packages into Salesforce Org due missing field: activateRSS

Unable to reset password using the Reset Password link

Unable to receive the Reset Password emails from inSync

Unable to Delete a Profile with error “Sensitive Data Governance Policies are associated with this profile. Cannot delete it”

Content Not Visible After OneDrive Restore (Deleted/Reactivated Users)

Teams metadata backup completes with "Backed Up With Errors" after a private channel is deleted

SharePoint Backup Failure After SharePoint Tenant Domain Rename in Druva inSync

Why the Daily Inactive Devices Report Email Can Have a Blank Attachment

Reconciling Large-Scale SharePoint Site Discrepancies Between Druva and Microsoft 365

OneDrive backup jobs are failing with error ESITELOCKED and EINTERNALOneDrive backup jobs are failing with error ESITELOCKED and EINTERNAL

EUSERNOTFOUND Errors

Orbstack is causing bloated Storage

Exception Error observed while trying to login to the SFDC 2.0 app

Windows Installer prompt appears when running the IMD Script for deploying new users

WebDAV Direct Download Error: Attempting to write to read only DB

VSS Basic Troubleshooting Guide

User unable to access inSync Web

Users get auto-preserved even after activation

Users not getting provisioned via SCIM from your IDP to Druva inSync Cloud

Users fail to receive password reset and new user emails

Unable to assign a profile to a user

Unable to create new administrator - Email address already registered

Unable to change the role of other administrators

Unable to activate device using IMD

Unable to Access Encrypted files

Troubleshooting VSS Error 0x8000ffff while running inSync backup

Troubleshooting VSS Error 8007000e while running inSync backup

Troubleshooting: Failed to get results from AD\LDAP server error

Troubleshooting VC++ error during installation

Troubleshooting VSS (Volume Shadow Service) errors

Troubleshooting System App settings backup fail error - USMT error code 112

Troubleshooting Spectre and Meltdown- Endpoints & SaaS Apps

Troubleshooting Salesforce Error Failed authentication: “This org is already authenticated with another user, please remove that first”

Unable to open Auth key for activation of inSync client

Unable to map Active Directory to the profile

How to send inSync user activation and password reset emails

Unable to login to inSync Web or activate inSync client using AD credentials

Unable to login through Fail-safe admin

Unable to launch inSync or see inSync icon under Ubuntu Desktop 12.04

Unable to install inSync Connector

Unable to import users from nested OU in Active Directory

Unable to delete user or device as the delete control is disabled

Unable to delete AD/LDAP account

Exchange Online Backup Completes with "ErrorQuotaExceeded" in logs

Exchange Mailbox backup fails with the error MailboxNotEnabledForRESTAPI

ErrorQuotaExceeded message in logs while backing up Exchange Online data

Error! Missing Profile Permissions

Error while installing Druva inSync client

Error while running Refresh Validation in Org Tools(SFDC 2.0): INVALID TYPE: Cannot use ApexTrigger in this organization

Error while disabling and enabling SSO for inSync Administrator

Error 1935 during inSync Client installation

Encrypted files get corrupted

Error 1402 Could not open key UNKNOWN\Components\Verify that you have sufficient access to that key or contact your support personnel

Error 404 Bad request while running API queries

Druva inSync Client Service does not start manually or automatically

Email Body is blank while resetting the inSync password for an inSync User

Endpoint Client backup with encryption enabled fails

Download with the inSyncDirectDownload utility fails to start

Download using Direct Download utility fails in authentication is set to SSO

Backup fails with SSL or certificate error during certificate validation

Not able to login to SFDC 2.0

How to change Time zone for "Last Backup Completed" on Druva Admin portal

How to globally exclude hidden folders on MAC from inSync backup

How to backup shared mailbox

How to backup windows event logs folder via junction folder

How to backup only those users who have an employee ID in Entra ID

How to add a column (fields) for a specific object under Restore & Seeding

Google Team Drive backup fails with error - No ORGANIZER/FILE ORGANIZER

How to change SCIM token for Druva inSync App

Getting Error “Service Not Found” while doing a Data Seeding

How to access the PST download link from the audit trail logs

Getting error 'Operations Error' when trying to create AD/LDAP mapping

Failed to launch inSync Client after TPM was enabled

Gmail and GDrive backup fails with error EUSERNOTFOUND

Exchange Online restore using only deleted items option restores duplicate items

Exchange Online restore fails with Server not reachable error for users provisioned from Azure to Druva using SCIM

Backup fails with disk I/O error

Backup fails if backup share consists a USB type device

Backup and restore sticky notes

Backup fails with the error - inSync cannot backup servers

Authentication Request timed out error when activating inSync Client on Mac OS using SSO

Backup fails on inSync Client with the error - OperationalError: database is locked

Backup fails from protected locations on macOS Mojave devices

Admin account not getting created via SCIM, Entra ID deployment or Ad/LDAP deployment method

Auto delete fails to delete preserved users

Activation of the inSync Client using Single Sign-On gets timed out

Activate inSync Client on Ubuntu 19.10

A Salesforce admin is unable to view the Druva SFDC 2.0 app configured /installed on the SFDC org

“Client version unsupported by server. (#100000044)” for GovCloud Customers

Admin has disabled the account error seen on the inSync client

‘INVALID OR NULL FOR RESTRICTED PICKLIST' error is thrown when the destination doesn't have the currency type added

Gmail/Google Drive backup fails with ‘ETHROTTLE’ error

DLP status stuck in Decommissioning state

Different ways to narrow down timeout error while importing users from AD via inSync Connector

Difference in Exchange Online data and backup data sizes

Disabled Users in Azure are not getting auto-preserved in Druva

Data downloaded by eDiscovery Job is extremely large in size than the actual usage of the device in the inSync cloud

CloudApp Backup Misconfigured -AD Connectors not connected

Devices frequently going into inactive state

Change password for an administrator with a custom admin role

Cloud Apps Configuration update for MSP Customer Administrators

Cannot find usable entries in file while importing users using CSV

Backup stops with Insufficient Storage message

Backup of SharePoint Online Site Collection fails with a licensing error

Backup fails with the process cannot access the file because it is being used by another process error

Backup of Google Shared Drives with Offline Super Admin

Not able to import users from AD mapping

Not able to download authkey for a inSync user

MS Teams backups are failing with Authentication error

Microsoft 365 authorization error occurs when reconfiguring Microsoft 365 app

Microsoft SharePoint is backing up with 'object is not iterable' error

Multiple alert emails after file restore

M365 backups are failing with Authentication error (#100000003)

Intermittent alerts from Druva stating M365 App being disconnected with Druva inSync

inSync shuts down abruptly after backup on a device installed with macOS Mojave

inSync profile administrator unable to edit Auto Delete Preserved Users settings

inSyncUSyncer.exe continuously request for credentials

Manage Users from “One login”using SCIM

M365 backup fails with ‘ETHROTTLE’ or Throttling error

inSync Client cannot backup SQL DB files

Restore window on inSync client GUI prompts repeatedly for credentials without any error message

Restore of Gmail data swamp the user's inbox

Restore of Entra ID joined machine and user login does not work after restore of System Apps settings

Reporting API fails with unexpected error

Regenerate the SCIM Token and apply to the SCIM application in IdP ( Azure/OKTA)

Reconfigure inSync with Google Workspace

Recreating a user-linked SaaS App device if it was deleted

Reactivating devices using IMD v2

Poll notification thread fails to reach the server

Procedure for reactivating devices

Password policy for Druva Cloud Administrators using the failsafe option when SSO is enabled

Outlook errors

OneDrive backup failure after Updating user name in Microsoft 365

Microsoft 365 Team site restore fails

Object exclusions set under the “Custom Child Object” selection window do not exclude the objects from the Restore & Seeding

Not receiving scheduled reports email from inSync Reports

Microsoft 365 backups fail after multi-factor authentication is enabled for a global admin account

inSync Client backup interrupts when using Proxy

IMD token-based activation fails for AD user logged on macOS

Mass Deployment using device mapping of inSync Client Fails on Windows Devices with Hostnames Exceeding 15 CharactersMass Deployment using device mapping of inSync Client Fails on Windows Devices with Hostnames Exceeding 15 Characters

IMD token-based activation fails for AD user logged on to macOS

How to use API Credentials with Druva Developers Hub

Device activation fails for the user using the Mass Deployment device mappings methodDevice activation fails for the user using the Mass Deployment device mappings method

How to take circular packet capture on Linux

How to stop preserving user accounts which were imported/provisioned on the inSync admin via SCIM app configured on the Azure

How to resolve ‘EAUTH’ error for Google Shared Drive Backup

How to Update Druva SSO SAML Certificate on Okta

How to reset the password for an already activated user in SFDCV2 App

How to recover the data backed up from an end user’s device that has storage usage in the cloud but no snapshots visible in its backup

How to unlock a user in inSync

How to run eDiscovery Client with logon as a different user

How to perform Clean Uninstallation of inSync client in MAC OS

How to map both UserPrincipalName and Email address from Okta to Druva

How to get critical alerts on slack channel

How to delete all the backed up snapshots under the SFDC 2.0 app

How to check the size of folders being backed up from the end user’s device

inSync is unable to auto-discover few SharePoint sites

inSync fails to recognize users on OneDrive

inSync fails to back up a locked site

inSync fails to update last connected date with device backup

inSync fails to back up OneDrive folder

inSync Direct Download fails to start with 'Need more than 1 value to unpack' error

inSync connector registration fails with Registration failed error

inSync Client activation fails due to a lack of trust between the Endpoints and the Domain controller.

inSync backup fails due to the backup proxy

inSync Client backup fails stating the device is disabled despite the device being active

inSync Alert: Low User Storage Space Available

inSync Client does not launch on Windows OS device

Insync client failed to activate using IMDv2

inSync emails fail with an unexpected error

Backup finishing successfully with 0 Bytes in Google Shared Drive

Microsoft Teams Metadata Failing with Error Code 404Microsoft Teams Metadata Failing with Error Code 404

How VSS works and how to troubleshoot common VSS Issues in InsyncHow VSS works and how to troubleshoot common VSS Issues in Insync

Error while performing org describe with fault = SalesForce Auth revoked. (#100000003)Error while performing org describe with fault = SalesForce Auth revoked. (#100000003)

SFDC | Troubleshoot Data Copy Error: "(RecordTypeId) Record Type ID: this ID value isn't valid for the user: 012w00000003IeDAAU"

Troubleshooting & Resolution Steps For The Error "Could not connect to inSync Service”.Troubleshooting & Resolution Steps For The Error "Could not connect to inSync Service”.

Internal Error while launching the inSync agentInternal Error while launching the inSync agent

Manual sync (sync users) under Google Workspace fails with error: "Internal Server Error"Manual sync (sync users) under Google Workspace fails with error: "Internal Server Error"

How To Download And Analyze The Debug Logs Available For Download From The inSync ConsoleHow To Download And Analyze The Debug Logs Available For Download From The inSync Console

Version file not found after OneDrive RestoreVersion file not found after OneDrive Restore

Data usage discrepancy between inSync Cloud and Google Drive

Druva Cloud Admin Cannot reset inSync Cloud Admin

Druva compaction process for manually deleted/removed snapshot or snapshots expiry due to retention policy

Teams data is not backed up despite showing successful status in Druva console

User creation fails with error - A user with the same email id already exists

User with missing membership type in Entra ID do not get imported to Druva inSync via Entra ID Group Mapping

Unable to Configure Google Workspace Error: “Access Blocked: Authorization Error”Unable to Configure Google Workspace Error: “Access Blocked: Authorization Error”

Troubleshooting Salesforce Error: "Failed to authenticate to Salesforce org"Troubleshooting Salesforce Error: "Failed to authenticate to Salesforce org"

"This app is blocked" Error When Configuring Google Workspace for Druva"This app is blocked" Error When Configuring Google Workspace for Druva

How to Resolve "Provisioning has been quarantined" Error for Druva inSync SCIM ApplicationHow to Resolve "Provisioning has been quarantined" Error for Druva inSync SCIM Application

Endpoint Devices Taking a Long Time to BackupEndpoint Devices Taking a Long Time to Backup

Unable to view Device details on inSync DashboardUnable to view Device details on inSync Dashboard

Resolving Exchange Online Backup Error : AttributeError: 'NoneType' object has no attribute 'startswith'Resolving Exchange Online Backup Error : AttributeError: 'NoneType' object has no attribute 'startswith'

Can we add users from multiple M365 tenants for backing up Exchange Online and OneDriveCan we add users from multiple M365 tenants for backing up Exchange Online and OneDrive

M365 apps keeps disconnectingM365 apps keeps disconnecting

Team Restore Failure with error “Channel Name Already Exists”Team Restore Failure with error “Channel Name Already Exists”

inSync workload not visible in the admin console or in the reportsinSync workload not visible in the admin console or in the reports

Some Salesforce Records Appear in Recent Backups Despite Old LastModifiedDateSome Salesforce Records Appear in Recent Backups Despite Old LastModifiedDate

inSync profile or users not visible in the admin console or in the reportsinSync profile or users not visible in the admin console or in the reports

Troubleshooting Backup Completing With Errors Or Backup failing For Microsoft 365 SaaS Applications

Druva Add-on not sending logs into SplunkDruva Add-on not sending logs into Splunk

Unable to Reinstall Druva: "Older Files detected"Unable to Reinstall Druva: "Older Files detected"

OneDrive Backup Structure Displays All Files Under "/Documents" FolderOneDrive Backup Structure Displays All Files Under "/Documents" Folder

Task Details Not Loading for Newly Added Users in Druva SFDC AppTask Details Not Loading for Newly Added Users in Druva SFDC App

Error "Access blocked: Authorization Error" for Google Workspace Backup Configuration

Entra ID Enterprise Application Restore from Druva Backup Shows 'Successful with Errors' but Application Not Fully Restored

IRM-enabled documents are not restored correctly in the SharePoint siteIRM-enabled documents are not restored correctly in the SharePoint site

Druva App Unable to Access Archived Salesforce RecordsDruva App Unable to Access Archived Salesforce Records

Druva SharePoint Backup: "Connection reset by peer" Error (File Skipped)Druva SharePoint Backup: "Connection reset by peer" Error (File Skipped)

Exchange Online Backups Failing with EUAUTH – Caused by MFA Configuration Change (AADSTS50076)Exchange Online Backups Failing with EUAUTH – Caused by MFA Configuration Change (AADSTS50076)

Setting Up Regex-Based Global Exclusions While Allowing Specific Sub-foldersSetting Up Regex-Based Global Exclusions While Allowing Specific Sub-folders

INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST - Restore Error for Email MessageINVALID_OR_NULL_FOR_RESTRICTED_PICKLIST - Restore Error for Email Message

Exchange Online / OneDrive / Endpoint Error Message “Never Backed Up”Exchange Online / OneDrive / Endpoint Error Message “Never Backed Up”

Internal Error while activating eDiscovery Client on Windows 11Internal Error while activating eDiscovery Client on Windows 11

inSync Client: Empty Folders Not Backing UpinSync Client: Empty Folders Not Backing Up

AD Connection Status alerts being generated for a non AD/LDAP user provisioned instanceAD Connection Status alerts being generated for a non AD/LDAP user provisioned instance

How to Perform an LDP.exe Test to Verify Active Directory (AD) or LDAP ConnectivityHow to Perform an LDP.exe Test to Verify Active Directory (AD) or LDAP Connectivity

How to Collect Directory ListingHow to Collect Directory Listing

Group Mapping Does Not Auto-Sync with User Profiles in Druva InsyncGroup Mapping Does Not Auto-Sync with User Profiles in Druva Insync

Troubleshoot error - “XSOAR Fails Due to Licensing” while integration of Druva with Palo AltoTroubleshoot error - “XSOAR Fails Due to Licensing” while integration of Druva with Palo Alto

Druva API Error: "User is not authorized to access this resource with an explicit deny" (Error Code 4294971402)

Salesforce App Installation Failed with Error: "Your company currently has exceeded its data storage limits"Salesforce App Installation Failed with Error: "Your company currently has exceeded its data storage limits"

SharePoint site backup fails with error : Authorization Failed.SharePoint site backup fails with error : Authorization Failed.

Troubleshooting Salesforce Error: "OAuth Error"Troubleshooting Salesforce Error: "OAuth Error"

Mailbox Restore Failure to Exchange Online with no valid Mailbox.Mailbox Restore Failure to Exchange Online with no valid Mailbox.

SharePoint List restore errors due to a mismatch of validation rules.SharePoint List restore errors due to a mismatch of validation rules.

Endpoint Client Not Connecting to Druva Server – Last Connected Date Remains OldEndpoint Client Not Connecting to Druva Server – Last Connected Date Remains Old

Google Drive Backup Job Shows Higher Data Count than Actual Usage in Live ActivityGoogle Drive Backup Job Shows Higher Data Count than Actual Usage in Live Activity

ESMBLICENSELIMITREACHED for MSP CustomerESMBLICENSELIMITREACHED for MSP Customer

When performing a SharePoint Online (SPO) restore using Restore to a different site, the destination SharePoint site does not appear in the search resultsWhen performing a SharePoint Online (SPO) restore using Restore to a different site, the destination SharePoint site does not appear in the search results

Salesforce - Authentication Failure When Adding an Organization to the Druva ApplicationSalesforce - Authentication Failure When Adding an Organization to the Druva Application

Microsoft Teams Backup Fails and Appears as Disabled in Druva inSync ConsoleMicrosoft Teams Backup Fails and Appears as Disabled in Druva inSync Console

How To Use PostMan To Get Information By Graph API Calls For Exchange Online Failures And Other Troubleshooting PurposesHow To Use PostMan To Get Information By Graph API Calls For Exchange Online Failures And Other Troubleshooting Purposes

Endpoint User Data usage is beyond the profile quota limit in Druva inSyncEndpoint User Data usage is beyond the profile quota limit in Druva inSync

The downloaded PST ZIP file from Druva inSync cannot be opened or extracted.The downloaded PST ZIP file from Druva inSync cannot be opened or extracted.

Changes to the backup interval made in the inSync Client are not visible in the inSync Admin Console.Changes to the backup interval made in the inSync Client are not visible in the inSync Admin Console.

“Failed to disable the selected sites" Error in SharePoint

Restore Failure for Entra ID Conditional Access Policies with error: "You cannot perform the requested operation, required scopes are missing in the token."

Revoke Druva Microsoft 365 App AccessRevoke Druva Microsoft 365 App Access

Entra ID backups failing due to app status “Disconnected”

SharePoint Restore Assigns Specific Cloud Admin as Site Owner

User Not Importing into Druva Due to Missing usertype Attribute in Entra ID

Performing an EICAR Test for Antivirus ExclusionsPerforming an EICAR Test for Antivirus Exclusions

Microsoft Teams Backup Failure with error "Requested API is not supported. Please check the path."Microsoft Teams Backup Failure with error "Requested API is not supported. Please check the path."

Firewall rules in Salesforce leading to the Org not getting authenticated under the Druva LicensesFirewall rules in Salesforce leading to the Org not getting authenticated under the Druva Licenses

Check if inSync is installed or not and inSync service statusCheck if inSync is installed or not and inSync service status

Unable to restore a specific SharePoint folder from the backup snapshots.Unable to restore a specific SharePoint folder from the backup snapshots.

Exchange Online In-Place Archive Mailbox is Missing in Druva BackupsExchange Online In-Place Archive Mailbox is Missing in Druva Backups

Sub-Site Creation Fails during SharePoint Restore jobSub-Site Creation Fails during SharePoint Restore job

SharePoint sites remain in an active/enabled state on Druva with the error code ESITELOCKED,SharePoint sites remain in an active/enabled state on Druva with the error code ESITELOCKED,