Overview
Archived Records in Salesforce - Salesforce provides an Archival Service, where records can be marked as archived.
Scenario
Salesforce’s Archival feature hides records from standard views and API queries, making them inaccessible to the Druva App through standard API calls. While the "All Rows" parameter can retrieve archived records, it also fetches soft-deleted ones, leading to storage waste, restoration issues, and compliance risks. Therefore, Druva does not use "All Rows" for Backup or Data Archiver products.
Workaround
Due to Salesforce API limitations explained previously, Druva cannot directly access records while they are in the "Archived" state.
To perform Druva operations (like backup or restore) involving these specific records, please follow these steps -
Step 1 - Un-archive in Salesforce: Locate the required record(s) within Salesforce and temporarily change their status from "Archived" back to "Active".
Step 2 - Perform Druva Operation: Once the record(s) are active, use the Druva application to perform the necessary backup, restore, or other relevant task.
Step 3 - Re-archive in Salesforce (Optional): After completing the required action in Druva, you can return to Salesforce and re-archive the record(s) according to your organization's data lifecycle policies.