Problem description
Customer reported a scenario wherein Google Shared Drive backups are finishing successfully with 0 Bytes data visible in the GUI. An Overview would look like this:
Cause
Login to inSync admin console --> Access 'Google Workspace' --> Click on 'Shared Drive' --> Click on 'Auto Configuration' from the top right and then remove the Global exclusions from there.
Traceback
Sample Activity Stream log for Google Shared drive would look like this:
{snip}
[2022-04-20 07:46:16,214] [INFO] Starting Google Shared Drives Backup for Shared Drives Accounting (SV/Michael Yu) Customer 15855
[2022-04-20 07:46:18,509] [INFO] Starting Google Shared Drives backup for Accounting (SV/Michael Yu)
[2022-04-20 07:46:20,273] [INFO] Synchronizing file .:0AKwwnDP1LaynUk9PVA.
[2022-04-20 07:46:21,109] [INFO] Synchronizing file .:0AKwwnDP1LaynUk9PVA completed.
[2022-04-20 07:46:27,024] [INFO] Google Shared Drives Backup Finished for Accounting (SV/Michael Yu)
[2022-04-20 07:46:27,731] [INFO] Updated stats for teamdrive 102545. Stats filesMissed 0, filesSynced 0, sessionid 579334, customerid 15855, cloudapp_backup_status 0
[2022-04-20 07:46:28,412] [INFO] Updated Backup Stats: fscurrentu 0, fstotalu 0, filesTotal 97, filescurrent 96, rptotal 0
[2022-04-20 07:46:28,412] [INFO] TeamDrive: 102545 disconnected, session: 579334, start: Wed Apr 20 07:46:16 2022, end: Wed Apr 20 07:46:28 2022, dur: 12.1987240314, Synchronized files: 0, Missed files 0, dataDone 0
{snip}
Resolution
Check the Auto Configuration part for the Exclusions i.e.
Login to inSync admin console --> Access 'Google Workspace' --> Click on 'Shared Drive' --> Click on 'Auto Configuration' from top right and then remove the Global exclusions from there.
Refer below article to check the Exclusions for Google Shared drive:
Remove All Files and *.* exclusions from the “Excluded File” and “Excluded Folders” and save the configuration.
Initiate backup and it should go through fine with the correct size of data visible for the Google Shared drive and not as 0 Bytes.
See also
