Overview:
This article clarifies Druva's capability to back up and restore the "Suggested Contacts" folder from Microsoft Exchange Online mailboxes.
Problem Description:
A user is unable to see or restore "Suggested Contacts" (autocomplete cache contacts) from their Exchange Online mailbox backups in Druva, though these contacts are part of the mailbox.
Cause:
In Exchange Online, "Suggested Contacts" are stored in a hidden folder within the user's mailbox called Suggested Contacts. Druva inSync does not currently back up this specific hidden folder.
Explanation:
"Suggested Contacts" Folder Not Backed Up: Druva currently does not back up the hidden Suggested Contacts folder from Exchange Online mailboxes. Therefore, these specific contacts are not available for restoration through Druva.
Supported Exchange Online Data: Druva backs up standard mailbox items, including regular Contacts (those explicitly saved in the Contacts folder), Calendar events, emails (including drafts and archives) with attachments, Notes (the entire Notes folder), and Tasks.