This article applies to:
OS: Windows
Product edition: inSync Cloud and On-Premises
Problem description
The restore operation starts but fails shortly when:
A user initiates a restore from inSync Client.
An inSync Administrator initiates a restore from the inSync Management Console
This failure is also observed during restore of backup share as well as restore of system and application settings.
Restore process
When a restore is triggered either from inSync Client or from inSync Management Console:
A restore request is generated.
The inSync Client machine receives the restore request and the process to handle this operation on the client is called as inSync.exe.
If the restore request is for configured backup shares, the restore process is handed over to inSyncUSyncer.exe.
If the request is to restore the System and App settings, the request is routed through inSync.exe.
The Server/Cloud also fetches the selected data for restore from the storage.
Note: During this operation, the restore request remains in a Queued state.After a while, the actual restore begins.
Cause
The inSync Client is not connected to network or the inSync Client services are offline.
The client machine is powered off.
Resolution
Ensure that the inSync Client service is running and the client machine is connected to the network.
Power on the inSync Client machine and initiate the restore again.