Problem Description
The backup status “Never Backed Up” indicates that the device or resource has not undergone any backup process. This status can appear under several scenarios and requires careful analysis to determine the root cause.
Error Messages and Resolution
Error Description:
The status “Never Backed Up” may appear due to the following reasons:Newly Added Device/User:
The device or user has been recently added to Druva. The backup has not yet occurred but is expected to run during the next scheduled backup cycle.Non-Existent Device or Missing License:
The user exists in Druva, but does not have an active license for Exchange Online or OneDrive. In such cases, Druva cannot initiate a backup, resulting in the “Never Backed Up” status.Manual Backup Fails:
If neither of the above scenarios apply, attempt a manual backup. If the manual backup also results in the same status, further investigation is needed.License Check:
For shared mailboxes, verify if you have sufficient shared mailbox licenses.
For Exchange Online mailboxes or OneDrive, ensure you have enough Microsoft 365 licenses.
If license counts are sufficient and the issue persists, escalate the case to Druva Support for further assistance.
Solution
Follow these steps to resolve the “Never Backed Up” status:
Verify if the device/user is newly added.
Wait for the next scheduled backup to run.Check license availability.
Confirm the user has valid licenses for Exchange Online or OneDrive.
For shared mailboxes, ensure shared mailbox licenses are available.
Run a manual backup.
If it fails, proceed to license verification.
If licenses are valid and the issue remains, contact Druva Support.