📝 Note
This article is applicable for inSync client installed on
Windows 7, 8, 8.1 and 10
Problem description
While performing a backup from an inSync Client on Windows 7, 8, 8.1, and 10, the backup fails with the following VSS related errors in the inSyncClient.log:
📝 Note
{snip}
[2016-07-19 0933:27,586] [WARNING] Snapshot creation returned result = 3,rc = 8007000e. Retrying..
[2016-07-19 09:33:57,553] [WARNING] Snapshot creation returned result = 3,rc = 8007000e. Retrying..
[2016-07-19 09:34:27,522] [WARNING] Snapshot creation returned result = 3,rc = 8007000e. Retrying..
[2016-07-19 09:34:57,486] [INFO] Windows VSS failed to create a snapshot for C:\ at step 3, status 0x8007000e[Not enough storage is available to complete this operation] (#100000036).Backing up live data.
{snip}
This issue mostly occurs when the diff area (shadow storage) is not large enough to create shadow copies.
Resolution
You need to increase the size of Diff area/ShadowStorage. To achieve this, run the following commands with admin elevated command prompt.
vssadmin resize shadowstorage /for=<forvolumespec> /on=<onvolumespec> [/maxsize=<maxsizespec>]
Example: vssadmin resize shadowstorage /for=c: /on=:c: /maxsize=10%
Verification
Run the backup. If the backups continue to fail, contact Druva Support.