Certain administrators cannot view the workloads like Endpoints, Microsoft 365, google Workspace present in inSync

There are 2 type of administrators in Druva -

Druva Cloud Administrator (equivalent to super admin) - Druva Cloud Administrator can configure Druva services (inSync and Druva) and has the privileges to set up and manage the product account and create another Druva Cloud Administrator and other administrators. Only a Druva Cloud Administrator can manage another Druva Cloud Administrator.

Product Administrator - An administrator assigned to this role can perform all core inSync activities, such as configuring, managing, and monitoring inSync. Cloud Administrators can create and manage other administrators and also manage another Cloud Administrator.

These are the predefined roles for product administrators -

2. Click the administrator for whom you want to assign the workload/s.

3. Click Edit.

4. The Edit Administrator page appears. Click on Next as shown below

5. On the Summary tab, click Next to navigate to the Access Control tab.

6. If you want to assign workloads to the administrator, select the check box for the Workloads. If you want to un-assign any workload/s, click to clear the check box.

7. Click Finish.

Note - You cannot update, add, or remove workloads assigned to the Cloud or Legal administrators.

Similarly, you can make the above changes using the Manage Administrators menu from the main menu -

3. If you want to assign Workloads to the administrator, select the check box for the workloads. If you want to un-assign any Workload/s, click to clear the check box.

4. Click on Finish.

Once the required Workloads are added, then the concerned administrator should be able to view the Workloads.