Skip to main content
All CollectionsKnowledge BaseEndpoint and SaaS AppsTroubleshooting - Endpoint and SaaS Apps
Backup of SharePoint Online Site Collection fails with a licensing error
Backup of SharePoint Online Site Collection fails with a licensing error
Updated over a week ago

Problem description

During backup of SharePoint Online Site Collection the following error is displayed: Attempt to use an unlicensed feature.

KB-164.png

Cause

This error is displayed if your inSync product license has expired.

Resolution

Contact Druva Account manager to get an extension for your inSync product license.

Did this answer your question?