Problem description
Users are experiencing issues with device activation during mass deployment when utilizing the device mappings method..
Cause
The username logged in on the Druva inSync Client machine does not match the username mentioned in the 'Device Mapping'
Traceback
Log file:
Windows
C:\ProgramData\Druva\inSync4\users\<UseName>\logs\inSyncClient.log
Mac
/Users/support<username>/Library/Application Support/inSync
2024-08-17 11:32:52,845] [INFO] start_imd_v4 Response: Either user or mapping not found for this device. Failing IMDv4.
[2024-08-17 11:32:52,845] [INFO] Error while IMDv4. Check server logs for more information.
Resolution
Make sure the device mapping has the same username as logged in on to the machine
The device identifiers are correct
If the device is domain joined, verify that the user has the Email attribute populated for his AD user account and it matches with User account in Druva