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Team Restore Failure with error “Channel Name Already Exists”
Team Restore Failure with error “Channel Name Already Exists”

Team Restore Failure with error “Channel Name Already Exists”

Updated over a week ago

Overview

The error message “Channel name already existed, please use other name” occurs when a Teams channel is deleted, it is moved to the Deleted Section within Microsoft Teams.

As long as the deleted channel remains in this section, inSync cannot create a new channel with the same name during the restore process.

Traceback:

Failed to restore channel. Error Internal error. Response Code: 400 
Text: {"error":{"code":"BadRequest","message":"Channel name already existed, please use other name",
"innerError":{"message":"Channel name already existed, please use other name",
"code":"NameAlreadyExists","innerError":{}}}

Resolution

To successfully restore the deleted channel, follow these steps:

1. Check the Deleted Channels Section

• Navigate to Microsoft Teams.

• Go to Team Site → Settings → Channels → Deleted.

• If the channel still exists in the deleted section, it must be restored manually from there.

2. If the Channel is Not Needed in the Deleted Section

• Permanently delete the channel from the deleted section.

• Once the deleted channel is purged, inSync will be able to restore the channel with the same name.


📝 Note

• Microsoft Teams retains deleted channels for a period before permanent deletion.

• If the restore continues to fail even after deleting the channel from the deleted section, contact support for further assistance.

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