Overview
Starting with macOS Mojave (10.14), Apple introduced enhanced privacy restrictions that require explicit consent for applications to access specific locations and folders. To ensure seamless, uninterrupted backups, the Druva inSync Client requires Full Disk Access on user devices.
Administrators can silently grant these permissions organization-wide using Jamf's Privacy Preferences Policy Control (PPPC) utility. This tool allows you to create a configuration profile payload that automatically configures access settings for your applications.
Step-by-Step Guide: Creating the Configuration Profile
Launch the Utility: Download and open Jamf's Privacy Preferences Policy Control (PPPC) Utility.
2. Add the Application: Click the + (Plus) icon to add a new application, and select Druva inSync from your Applications list.
3. Configure Permissions: In the Properties section, locate the access permissions and select Allow. This ensures Druva inSync has Full Disk Access to the user's device.
4. Save the Configuration: Click Save. You will be prompted to enter an Organization name and a Payload Name. Once entered, click Save again.
5. Deploy the Profile: The utility will generate a .mobileconfig file in your selected save location.
Follow Jamf's standard guide for Deploying Custom Configuration Profiles to push this file to the macOS devices in your environment.
Once deployed, Druva inSync will automatically inherit Full Disk Access, allowing scheduled backups to complete successfully without prompting the end-user for authorization.