This article applies to:
Product edition: inSync Cloud
Problem description
Data download using inSync DirectDownload utility fails to start with the error 'Need more than 1 value to unpack.'
Cause
The WebdavDirectDownload.csv downloaded from the cloud admin page was modified and one or more required fields are missing in the file.
Traceback
++code++ C:\Users\xyz\Desktop>inSyncDirectDownload.exe -u xyz@abc.com -p xyz@123 -l D:\Directfolder -c D:\WebdavDirectDownload.csv -o
need more than 1 value to unpack ++code++
Resolution
Download the WebdavDirectDownload.csv file again from the inSync Management Console, so that all the required fields are present in the file.
Verification
Try to rerun the inSyncDirectDownload utility again after downloading the WebdavDirectDownload.csv and it should start downloading the files.
Again initiate the data download using inSyncDirectDownloasd utility after downloading the WebdavDirectDownload.csv. The utility should start downloading the data.