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Reactivating devices using IMD v2
Updated this week

This topic provides details about reactivating Windows and Mac devices using Mass Deployment using AD/LDAP.

Client: Windows

The following commands should be executed only on the affected devices.

  1. Cleanup the registry (required)

    • Endpoint clients higher than the 7.5.2 version

      reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Druva Software\inSync" /f

    • Endpoint clients lower than the 7.5.2 version

      reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Druva Software\inSync" /f

  2. To install the same inSync version, you must uninstall inSync as msiexec doesn't allow installation of the same version.​

    wmic product where "name like '%%Druva inSync%%'" call uninstall /nointeractive

  3. Do a fresh installation of the inSync Client. It is recommended to download and install the latest inSync Client from the download link below:

  4. Set the REPLACE_DEVICEV2 flag to YES while doing a mass deployment.

    msiexec /qn /i ‘\<Enter inSync.msi executable location here >*\inSync.msi’ SERVERLIST="cloud.druva.com:443" TOKENV2='XXXXXXXXXXXXX' REPLACE_DEVICEV2="Yes”

  5. Open the command prompt as an Administrator and run the above command​


📝 Note

Proxy settings if any, must be specified.


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