Antivirus or third party encryption programs may sometimes lock actively used files or folders of other applications. Specifically anti-virus programs are known to lock files while running a real time or on-access scan.

If any such third party application locks inSync application files or folders which contain configuration or logs, it may result in corruption or unexpected behavior. Hence, Druva highly recommends you to add exclusions for inSync application and configuration paths.

Click the following links to view the antivirus recommendations for the respective component:

Ideally, paths related to the inSync server must not be scanned. Most antivirus applications lock the frequently accessed files to scan them. This may cause database corruption. When data is uploaded to the data folder, references for actual data are stored under database files. If an antivirus application locks the database files, the inSync server may not be able to update the database, causing loss of references.

In some scenarios, antivirus application tends to delete/quarantine the database/data/database log files that are frequently accessed and modified, assuming them as malware activities. This leads to storage corruption.

To address such a situation, inSync has an inbuilt mechanism that reports antivirus scans via an alert. inSync uses the detectav.exe utility to detect whether an antivirus application is scanning inSync folders. Even though detectav.exe is not malware, some applications may report it as one.

Check if your antivirus application is reporting detectav.exe placed by inSync on all the inSync Server folders as malware. This file checks if the inSync Server binaries, configuration database, and Storage path are being scanned by an anti-virus.

In case of Cloud, you need to set exclusions as below:

For any further queries, contact Druva technical support.

Related Keywords: Antivirus, Anti-virus, Anti virus