This article applies to:
OS: All supported operating systems
Product edition: inSync Cloud and On-Premise
Problem description
While downloading the legal hold data using WebDAV Direct Download utility, the download fails and errors out.
Traceback
💡 Tip
These log excerpts are only examples. Date, time, and environmental variables may vary depending on the environment
2018-10-01 11:31:58,206 [INFO] - inSync Direct Download 1.1_70107 2018-10-01 11:31:58,207 [INFO] - inSync Direct Download parallel metadata download 16 2018-10-01 11:31:58,207 [INFO] - inSync Direct Download parallel data download 16 2018-10-01 11:31:58,231 [INFO] - inSyncDirectDownload error: attempt to write a readonly database Traceback (most recent call last): File "<string>", line 176, in process File "<string>", line 82, in create_download_devices File "/Users/insync/webdav/webdevdirectdownload/webdevdirectdownload/WebdavDirectDownload/trunk_12_07_2018/WebdavDirectDownload/build/inSyncDirectDownload/out00-PYZ.pyz/inSyncDirectDownloadDevices", line 41, in __init__ File "/Users/insync/webdav/webdevdirectdownload/webdevdirectdownload/WebdavDirectDownload/trunk_12_07_2018/WebdavDirectDownload/build/inSyncDirectDownload/out00-PYZ.pyz/inSyncDirectDownloadState", line 212, in __init__ File "/Users/insync/webdav/webdevdirectdownload/webdevdirectdownload/WebdavDirectDownload/trunk_12_07_2018/WebdavDirectDownload/build/inSyncDirectDownload/out00-PYZ.pyz/inSyncDirectDownloadState", line 234, in connect OperationalError: attempt to write a readonly database
Resolution
Validate the following:
/tmp or %temp% directory is not running out the space.
Permissions to the download location allow for read, write, and modify operations
inSyncDirectDownload utility has permissions to download location on MacOS