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Error 1402 Could not open key UNKNOWN\Components\Verify that you have sufficient access to that key or contact your support personnel
Error 1402 Could not open key UNKNOWN\Components\Verify that you have sufficient access to that key or contact your support personnel
Updated over a week ago

Problem description

We get the below error when trying to install or uninstall inSync Client on a Windows machine.

Cause

This is a machine-specific issue and can happen if the user does not have permission on the registry:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\139C3899EB73E6C3DA23B8E687B98618

Note: This part " S-1-5-18\Products\68AB67CA7DA73301B744CAF070E41400 " may be different in your system.

Resolution

  1. Install the application with administrator rights.

  2. If the issue persists, then provide full control permission to the affected registry keys.

Note:

As an example, the screenshot shared below, identified in yellow for the first part of the component key and in red the second component key:

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