This article applies to:
OS: Windows, iOS, and Linux
Product edition: inSync Cloud and On-Premise
Feature category: Device authentication
Problem description
inSync Administrator fails to enable a device from the inSync Management Console. For example, the error message displayed for a device name DDSPL1527 is displayed as follows:
Cause
The error occurs when the inSync Administrator tries to enable a device of a user in a preserved state.
Resolution
Activate the user associated with the device and subsequently enable the device.