Problem description
When try to import users from via AD/LDAP method ( Access Insync console >>Users >>Deployment >> Click on mapping >> Import new users ) , you get below error :
Failed to get result from AD/LDAP server.
Error:{'info': '80090308: LdapErr: DSlD-OC09044E, comment: AcceptSecurityContext error, data 52e, v2580', 'desc': 'Invalid credentials'} Cause
The reason for this error is invalid credential for manage AD accounts. This could be because of ,
If the user deleted from AD
If the user disabled in AD
If the user password changes
Resolution
We required to update the user credential in the AD connector by following the below steps:
Access the installed AD connector from Server
Click on Manage AD account
Please add an valid username and password of an AD user/admin
Save