Problem description
When you are upgrading the inSync Client to the latest available version, the following warning message might pop up.
Cause
An open handle by a third party application or the Operating System on the inSync processes may cause this issue.
Resolution
Stop the Druva inSync Client service.
net stop inSyncCPHServiceStop the inSyncAgent.exe from TaskManager
TASKKILL.exe /f /im inSyncAgent.exeInitiate the inSync Client upgrade process.
❗ Important
This part can be added to the installation script during deployment if the clients are facing open handles due to the Operating System.
For open handles due to security software, add exclusions for inSync Client as per the instructions given in Antivirus recommendations for inSync Client.