Troubleshooting - Enterprise Workloads
480 articles
- VMware Backup Failure: Insufficient Backup Proxy Disk SpaceVMware Backup Failure: Insufficient Backup Proxy Disk Space
- NAS Data Protection Configuration Issues (NTLMv2 and Advanced Smart Scan Limitations with CA Shares)NAS Data Protection Configuration Issues (NTLMv2 and Advanced Smart Scan Limitations with CA Shares)
- VMware FLR Restore Fails with "Loading the hierarchical folder view"
- Azure Files Backups Fail with Quantum Bridge VM Provisioning ErrorsAzure Files Backups Fail with Quantum Bridge VM Provisioning Errors
- How to back up SQL failover EC2 instance after successful DRaaS failoverHow to back up SQL failover EC2 instance after successful DRaaS failover
- App aware backup completes successfully with the error The guest operations agent is out of date
- Analytics page errors out or shows blank
- App aware backup completes successfully with Credentials are not assigned to Guest VM error
- "Server already registered" error while activating file server agent
- App aware backup completes successfully with VM State: poweredOff error
- App aware backup completes successfully with VM Tools status: toolsNotRunning error
- Activation of Phoenix workload gives Resource not found : tokenID (Error Code : PHOENIX127)
- App aware backup completes with could not create directory error
- App aware SQL T-Log Backup Fails with VMware21 Due to Low Disk Space on System DriveApp aware SQL T-Log Backup Fails with VMware21 Due to Low Disk Space on System Drive
- Resolving “Required field 'username' not provided (not @optional)” Error in App Aware Backups – Druva PhoenixResolving “Required field 'username' not provided (not @optional)” Error in App Aware Backups – Druva Phoenix
- App aware backup completes with failed to establish new connection error
- App aware T-Log backup fails with the VMware27 error
- App-aware backup completes with “Failed to add SQL writer entry” error.
- App aware T-Log backup job fails with exit code VMware24App aware T-Log backup job fails with exit code VMware24
- App-aware backup completes with “Failed to check writer services” error
- App-Aware backup failed with Windows error: [Error2]The system cannot find the file specified
- Assuming drive cache error while opening the backup proxy
- Application-aware backup completes successfully with error- Network Adapter is not up on VM
- Avoid timestamp mismatch for backup job and snapshot
- AWS Proxy deployment fails due to AWS Availability Zone limitation
- Backup and restore from Windows TurboTier fails with - An attempt was made to access a socket in a way forbidden by its access permissions
- Backup and restores do not proceed and is stuck at 0%Backup and restores do not proceed and is stuck at 0%
- Backup fails due to virtual memory exhaustion
- Backup fails with Phoenix encountered incorrect folder path error
- Backup completes with successful with error but the logs show the PHOENIX23 error
- Backup fails with an error message “ERROR at line 1:ORA-01034: ORACLE not available Process ID: 0 Session ID: 0”
- Backup job stuck at 0 percent due to Delayed write failed or Disk is full
- Backup proxy activation fails with the PHOENIX232 error
- Backup Proxy activation fails while fetching the UUID
- Backups on Standby DB failing with ERROR ORACLE DTC 21
- TurboTier fails to connect to Phoenix cloud with the error - DLL Load Failed
- Cleaning up unnecessary space on PBS/TurboTier
- TurboTier installation ends prematurely
- Commands to control services on UNIX clients
- TurboTier warning - Server fails to connect to TurboTier to back up or restore
- Data Scan Size in Phoenix Console Appears Larger Than Actual Folder Size on DiskData Scan Size in Phoenix Console Appears Larger Than Actual Folder Size on Disk
- Differential database backup of AG database gets converted to full backup
- Database discovery fails on SQL server and server doesn’t get registered under “All SQL Resources” in the Phoenix console
- VMware backup fails with 503 Service Unavailable and error Internal 65535
- DR failover failed with error code AWS DR255
- DR Failback- unknown user name or bad password
- DR job fails due to low disk space on the drive
- DR restore fails due to memory full
- DR restore fails with INTERNAL65535 error
- DR restore job fails for Encrypted volumes
- DRaaS deployment with CloudFormation fails with a Create Failed error
- DRaaS failover to AWS fails with Error: Instance type is invalid for conversion
- DraaS failover checks fails with error "Incorrect instance type"
- DRaaS restore of Domain Controller Virtual Machine fails with AWS_DR24 error
- DRaaS v1.0 does not retain network file for Linux Server
- Druva Phoenix Oracle PBS shows disconnected on the Phoenix console after the reboot
- Error 1935 during Phoenix Agent installation
- Encrypted VM backup shows the Invalid configuration for device error on VMWare backup proxy
- Error while creating a custom role
- Error while creating backup set using a content rule that is attached to another backup set on the same server
- Error while activating Phoenix on a Linux server
- Event ID - 12289 during backup due to floppy drive
- Linux File Server Activation Fails with Invalid Timezone Error (PHOENIX127)Linux File Server Activation Fails with Invalid Timezone Error (PHOENIX127)
- Failed to Power on Linux TurboTier and Backup proxy VM
- Failed to refresh VM list while deleting VMs and vhost
- Failed to register Windows File Server agent on Phoenix Cloud after providing activation code
- File restore completes successfully but the destination folder is empty
- File Level Restore (FLR) fails on VMware Cloud on AWS (VMC) with error failed to establish a new connection
- File Server/NAS backup completes with status: Successful with errors
- File Server Backup fails with INTERNAL65535
- File server backup fails with Backup Window Expired
- File server backup fails with error PHOENIX80File server backup fails with error PHOENIX80
- File server backup fails with exit code Phoenix 322 Error message: ”Database disk is malformed.”
- File server backups completing with errors - PhoenixFSSnapshot executable timed out
- File server restore from cold recovery points fails
- File Server backups from Linux server fail with Phoenix322 error
- File Server shows in disconnected state on UI
- File Server/Hyper-V/SQL server backup fails with PHOENIX189
- File Server agent installation failed on the OpenSUSE Linux
- Full VM or Disk Restore to an Alternate Location Fails – "The Virtual Machine Version is Not Compatible with the Version of the Host"Full VM or Disk Restore to an Alternate Location Fails – "The Virtual Machine Version is Not Compatible with the Version of the Host"
- Full VM Restore failing with an error “Logon failure: The user has not been granted the requested logon type at this computer. (0x80070569)”
- How to back up Microsoft Windows 2003 server OS via SMB with Druva Phoenix
- Hyper – V VM backup fails with HYPERV1 Error
- How to Re-Configure web-proxy for Linux TurboTier serverHow to Re-Configure web-proxy for Linux TurboTier server
- How to run a manual backup for a File server backupset
- Hyper-V backup fails with error 'Operation timedout of gathering writer metadata'
- Hyper-V Backup fails with Disk Merge error HYPERV23
- Hyper-V backups fail with the HYPERV28 error because the backup includes both CSV and non-CSV volumes
- Hyper-V backups fail with PHOENIX54 error
- Hyper-V FLR Proxy showing disconnected after live migration from one host to another
- Hyper-V VM backup fails with HYPERV3 error
- Internal Error while updating the Oracle home location in database parameter in Oracle DTC
- Kernel panic error on the backup proxy
- Installation/Upgrade of Hybrid workload agent prompts for reboot
- Linux TurboTier is showing as ‘Disconnected’ in the Phoenix Console
- Linux NAS backup fails with error Phoenix 370
- Login fails with SSO after timeout from Druva console with ADFS as IdP
- Login to backup proxy failed with ‘Authentication token manipulation error’
- Manually test VSS Shadow Copy Creation Using the Diskshadow Utility in Windows
- MS SQL VM Servers not visible in Phoenix Console
- NAS backup fails with Authorization Error for Dell Isilon NAS Device
- NAS backup fails with the filename, directory name, or volume label syntax is incorrect error
- Not able to select the host while restore of the VM to an alternate location
- Possible causes for unsynchronized data residing on Phoenix TurboTier
- NAS Backup failed after changing the credentials for NAS device
- Nutanix Backup Proxy deployment failure with error "Error occurred while reading cluster credentials”
- Nutanix Full VM Restore and VM disk Restore fail with the Error: AHV 200
- Nutanix VM Backup fails with Error AHV100
- Nutanix VM backup fails with error AHV48 “Nutanix AHV API service not available”
- Oracle backup or restore fails to find an available port to start IOServer
- Oracle DTC backup fails with INTERNAL65535
- Oracle DTC Backup failed for RAC database with ORACLE DTC5
- Oracle DTC archive log backup fails with ORACLE DTC5
- Oracle DTC Database discovery failure alerts received after Oracle server upgrade
- New authentication changes for Oracle DTC with new agent version
- Oracle PBS does not show the ZFS pool mounted
- Oracle incremental data file backup fails with the "RMAN Backup has failed. Please check RMAN logs for more details" error
- Oracle PBS backup failing with error ORACLE31
- Oracle Phoenix Store activation fails with the error: Phoenix1
- Phoenix Agent installation fails due to an error during the installation of assembly policy
- Oracle Phoenix Backup Store backup job is in the queued state or stuck in running state
- Phoenix Agent activation fails with Phoenix1 - global name SyncLog is not defined
- Phoenix agent installation fails with an error while applying security settings
- Phoenix Agent setup does not start or launch on Windows servers
- Phoenix Agent Service fails to start with error “specified service has been marked for deletion”
- Phoenix agent installation error: Another installation is in progress
- Phoenix Backup Store OS throws the nfsd:blocked for more than 120 seconds error
- Phoenix file server backups fail due to VM clones
- Phoenix backup fails with PHOENIX54 error
- Phoenix backup fails with the 'PHOENIX158 error: Backup window expired' after content rule was modified
- Phoenix Windows Server activation fails with the error - Druva Phoenix Client service is not running
- Phoenix VMware backup fails on a VM with event id 1000 for VMware Tools
- Playbook - How to Collect logs and troubleshoot Oracle PBS and Oracle DTC issues
- Possible Causes for Hyper-V FLR restore issues
- Possible causes for Phoenix backups failing with the backup window expired error
- Common causes of Druva backup failures to a Linux TurboTier.Common causes of Druva backup failures to a Linux TurboTier.
- Possible causes for slow VMware FLR(File Level Restore)
- Possible causes of TurboTier Decommissioning process gets stuck
- Possible Causes of VMWARE backup proxy deployment failurePossible Causes of VMWARE backup proxy deployment failure
- Registration of vCenter backup proxy fails with PHOENIX127
- Recover a ransomeware-affected server using Phoenix
- Restore failed due to an incompatible machine version on the host.Restore failed due to an incompatible machine version on the host.
- Restore completes with errors without recovering a single file
- Restore of a file server fails with PHOENIX304
- RMAN backups fails with an error 0RA-19870 AND 0RA-19625
- Rename Hyper-V host with a different name
- Runtime Error while running Scanner CLI utility
- Restore of a VMware virtual machine fails with error VMWARE VMOMI65535
- Restoring a Hyper-V Full VM to a different host fails
- Server backups stuck in queue state
- Scenarios when the performance of an incremental VM backup is impacted and the job fails with the Backup Window Expired error.
- Share backups on Linux NAS proxy fail with error PHOENIX265
- Shortcut access to Phoenix agent fails
- Slight difference in the storage consumed value on the analytics page and storage page
- Snapshot of VM failed
- socket error while create_connection with Error 10060
- Some rights are disabled on the create role page
- Some VMWARE VMs missing from the list on All Virtual Machines tab
- SQL App aware backup completes successfully with the error VM credential is invalid
- SQL backup fails with error VSS65535
- SQL backup failed for only one database with INTERNAL 65535 error
- SQL backup failed: VSS Error: Operation timedout of gathering writer metadata
- SQL Backup fails with SQL3
- SQL backup fails with VSS10 errorSQL backup fails with VSS10 error
- SQL backups fail with snapshot error PHOENIX54
- SQL differential backup runs as full due to backup start time mismatch
- SQL backup hangs and fails with Backup Window Expired
- SQL backups fail with the error PHOENIX185
- SQL discovery fails with ODBC SQL server errorsSQL discovery fails with ODBC SQL server errors
- SQL differential backup runs as full due to shrinking database size
- SQL Log backup fails with a database corruption error
- SQL log backup completes with “Successful with errors”
- SQL Log backup fails with error “INTERNAL 65535”SQL Log backup fails with error “INTERNAL 65535”
- SQL Log backup fails with error “last backup LSN from the primary database is greater than the current local redo LSN”
- SQL log backups fail with error SQL8
- SQL restores fail with the VSS1 error
- SQL server backup fails with SQL 6 error
- SQL log chain broken issue when the same VM is backed up using VMware/HyperV policy on Druva
- The activation of the VMware Backup proxy fails with the error message "reason = 'unexpected error reading property'".
- SQL Transaction Log backup succeeds with errors
- SQS is unreachable phase-1 has failed
- The ESXi or VM hangs during VMware backup
- Snapshot Size on Storage Is Significantly Larger Than Original Linux File Server After BackupSnapshot Size on Storage Is Significantly Larger Than Original Linux File Server After Backup
- The SQL Resource Name will display first 15 characters if the SQL server hostname contains more than 15 characters
- Troubleshooting Phoenix File Server Registration Errors (PHOENIX110 & PHOENIX128)Troubleshooting Phoenix File Server Registration Errors (PHOENIX110 & PHOENIX128)
- Backup Proxy Deployment Fails on vCenter 6.5 with Error: "postNFCData failed: Capacity of uploaded disk is larger than requested"Backup Proxy Deployment Fails on vCenter 6.5 with Error: "postNFCData failed: Capacity of uploaded disk is larger than requested"
- Troubleshoot error while editing backup sets
- Troubleshoot Oracle configuration issues
- Troubleshoot volume mounting error
- Troubleshooting backup issue on Phoenix Cloud for VMware server
- Troubleshooting issues with Phoenix TurboTier
- Troubleshooting Error 1450 ReadFile', 'Insufficient system resources exist to complete the requested service. (#100000017)
- Troubleshooting Spectre and Meltdown
- MS-SQL database backup fails to create a snapshotSQL Database Backup fails to create a snapshot.
- How to Fix the "TurboTier unable to read/write on Volume" AlertHow to Fix the "TurboTier unable to read/write on Volume" Alert
- Unable Power on the Druva Phoenix Backup ProxyUnable Power on the Druva Phoenix Backup Proxy
- Unable to browse Files/Folder for FLR (File-level restore) for Hyper- V Restore
- Unable to boot a P2V VM after a successful restore
- Unable to add a NAS device - Credentials invalid
- Unable to discover Hyper-V VMs on Phoenix Management Console for Hyper-V host with non-English languageUnable to discover Hyper-V VMs on Phoenix Management Console for Hyper-V host with non-English language
- Unable to create new Administrator
- Unable to discovery Hyper-V VMs due to English package not installed
- Unable to discover the SQL Database
- Unable to login via SSO
- Unable to ping or RDP to the EC2 instance after a DR failover
- Unable to power on backup proxy
- Unable to update NAS Share credentials from Phoenix Management Console
- Virtual machine refresh fails with the 'Failed to refresh vm list while deleting vms and vhost' error
- User databases gets skipped during SQL application aware backup
- VM backup fails with 'Failed to find VM with UUID' error
- vCenter registration using desktop client fails
- VM backup fails with error VMWARE VMOMI65535
- VM backup fails with the error code VMOMI1 on a virtual machine running on Windows Server 2019
- VMware VM backup fails with INTERNAL65535
- VM backup fails with the VMWARE VDDK65535 error (memory allocation error)
- VM backup failure due to insufficient space in the datastore
- VM backup fails with VMWARE_VDDK65535 error after ESXi or vCenter certificate update
- VM backup job completes successfully but generates Event IDs 50, 57, 137, 140, or 12289 (2006849) on Windows virtual machine
- VMware VM backup fails with the INTERNAL65535 error - AttributeError NoneType object has no attribute product
- VM backup stalled with the error "got exception while parsing LCN and size from ntfscluster command” after a successful snapshot
- VM backups fails with Invalid VCenter/ESXi host credentials
- VM backups fail in a Hyper-V Cluster configuration
- VM jobs get queued due to disconnected Backup Proxy status on Phoenix Console
- VM Not Visible on Management Console due to missing UUID Issue
- Snapshot removal causes the VMWARE VM to lose network connectivity or become unresponsive.
- VM vCenter proxy host deployment fails
- VM Restore to original location fails with Failed to find VM with UUID error
- VMWARE Appaware VM backup fails with error as unable to find IP Address of VM Object
- VMware app aware backups of SQL databases complete successfully with errors
- VMware app-aware backup process completes with a status of "Successful with Errors".
- VMware backup fails if auto-enabled CBT is selected for a VM with incompatible hardware
- VMware backup fails with error: VMWARE VMOMI65535-Unable to communicate with the remote host
- VMware backup fails with Failed to extract and set OS attributes collection from Prerequisites or VMX data
- VMware backup fails with the 'Backup Window Expired' error when the transport mode is changed from HotAdd
- VMware backup fails with "The method is disabled by 'com.vmware.vcDr'" error
- VMware backup for all VMs fails with 'Backup Window Expired' error
- VMware backup proxy activation fails because of special characters in the hostname
- VMware backup fails with the VMWARE VMOMI65535 error: File is larger than the maximum size supported by datastore
- VMware backup proxy activation fails when the backup proxy resides in vApp
- VMware Backup Proxy gives the permission missing errors when we try to activate it using the ProxyConf command in the VMC environment.
- VMware backup proxy not visible on Druva console
- VMware Backup Proxy OVF deployment fails
- VMware backup proxy not visible with the Unable to set vCenter credentials error
- VMware backup proxy not visible or the status is disconnected on Phoenix console
- VMware backups fails for Windows 2008 R2 with winerror 1168
- VMware backups do not run as per the set timezone
- VMware backups fail with NFC errors
- VMware backups fail with VMWARE VMOMI1 error and VSS error 8193
- VMware backups fails with error code PHOENIX127
- VMware backups fail with VMWARE VMOMI65535 - A general system error occurred
- VMware backups in Phoenix fail with Error in reading data from the Disk
- VMware backups to TurboTier fail with PHOENIX82 error
- VMware Backups fails with error VMWARE_VMOMI1 / VMWARE_GOVMOMI 7VMware Backups fails with error VMWARE_VMOMI1 / VMWARE_GOVMOMI 7
- VMware backups stay in the queued state with IO error Error 28 no space left on device
- VMware file-level restore fails with the error - Failed to browse the guest VM
- VMware FLR does not retain modified date to the restored folders
- VMware disk restore fails with Internal Error (Error Code : VMWARE VMOMI65535)
- VMware FLR browse fails to mount volumes
- VMware proxy upgrade fails from the Phoenix console
- VMWare FLR Restore getting browse time out
- VMware VM Restore fails with Error VMWARE VDDK1
- Vmware Proxy Deployer fails to deploy proxy with Failed to call the OVA URL
- VMware SQL Application-Aware transaction log backup reports a canceled status
- VMware VM backups fails with Phoenix 1 Internal Error
- VMware: VM is not getting detected in the Phoenix consoleVMware: VM is not getting detected in the Phoenix console
- While performing VMware File Level Restore (FLR),files are getting skipped with info: “Skipping symbolic link” for NTFS De-Dedupe Volume
- Windows File server backup stays in Queued where Pre-scripts are added in the policy
- While Upgrading, Uninstalling, Installing Druva Phoenix Agent on a Windows Server we get error “The feature you are trying to use is on a network resource that is unavailable”
- Discovery of RAC database for Oracle DTC workload is not working
- File server backup fails with the Unable to query USN Journal error
- Unable to create an organization administrator
- Troubleshooting SQL T-Log backup failure with exit code Phoenix 318
- First backup after configuration of the file server fails with Backup Window Expired
- VMWARE: Data Anomaly Scan failed
- SQL Restore to alternate SQL Instance fails with VSS 1
- VMware VM backups failing with INTERNAL65535 due to issues with nvram entry in the vmx
- VMware VM backups failing with INTERNAL65535 due to ESX host is not licensed
- VMware VM backups do not run as per the set timezone
- VMware backups fail with VMWARE VMOMI1 error and VSS error 12289
- SSO Login Issue due to certificate expired
- Internal error on Hyper-V file restore
- Instant restore failed with error, unable to create datastore VMWARE GOVMOMI4
- Hyper-V VM restore fails with error HYPERV11
- File Server backup completes with “Successful with errors”
- Failback from AWS failed with error code DR16419
- DRaaS failover to AWS failed with error DR4103
- DR restore job fails with error AWS DR26
- Deletion of server failing with message “Unable to Delete Device because it is currently linked to a SQL product”
- Clustered Hyper-V Backups Queue Indefinitely
- Backup fails with an error “Can not backup SPFILE because the instance was not started with SPFILE “
- Backup failing with the error ORACLE not available
- Bash script to uninstall Phoenix agents and remove all directories on Windows
- CDEBUG to capture stack trace for Phoenix Agent Processes
- Bash script to uninstall Phoenix agents and remove all directories on Linux
- Effects of deleting backup sets
- Sample pre-backup script for System State Backup and MySQL Dump
- VM Restore Failure with Error VMWARE_VMOM15
- AHV discovery not running or showing old discovery timeAHV discovery not running or showing old discovery time
- Enterprise Workload Agent Fails to Start on Windows Server 2019 or Later Due to Missing DLLs
- Oracle DTC redirected restore fails with an error “Failed to load Media Management Library”Oracle DTC redirected restore fails with an error “Failed to load Media Management Library”
- File Server Backup Failure Due to Privilege Error (Phoenix370)File Server Backup Failure Due to Privilege Error (Phoenix370)
- ServiceNow Scheduler Not Syncing: Last Sync Time Outdated and Changes Not SavingServiceNow Scheduler Not Syncing: Last Sync Time Outdated and Changes Not Saving
- How to manually clear snapshots from the Oracle Phoenix Backup StoreHow to manually clear snapshots from the Oracle Phoenix Backup Store
- DRAAS | DR Failback Failure: Error - "Feature 'Hot-Pluggable virtual HW' is Not Licensed with This Edition"DRAAS | DR Failback Failure: Error - "Feature 'Hot-Pluggable virtual HW' is Not Licensed with This Edition"
- SQL Server Not Appearing Under SQL Workload After ActivationSQL Server Not Appearing Under SQL Workload After Activation
- Onboarding of Azure subscription fails with deny policy set in Azure accountOnboarding of Azure subscription fails with deny policy set in Azure account
- NAS backup completes successfully but generates errors related to file access.NAS backup completes successfully but generates errors related to file access.
- VMware VM restore failed with the error "VMWARE_VDDK65535"VMware VM restore failed with the error "VMWARE_VDDK65535".
- Hyper-V VM backup fails with HyperV 38 error Checkpoint Creation Fails with Access Denied ErrorHYPERV38 Error: Failed to Create Checkpoint in Hyper-V Backups
- Unable to discover SAP HANA databasesUnable to discover SAP HANA databases
- Failed to save e-key while adding Azure subscriptionFailed to save e-key while adding Azure subscription
- Restore job failed due to SQL server compatibility level mismatchRestore job failed due to SQL server compatibility level mismatch
- Unable to upgrade NAS Proxies from Druva ConsoleUnable to upgrade NAS Proxies from Druva Console
- Enterprise Workload Agent Activation FailureEnterprise Workload Agent Activation Failure
- NAS NFS Share backup failed with Error 265NFS Share backup failed with Error 265
- Unable to delete the automatic Lambda Logs created in CloudWatch in AWSUnable to delete the automatic Lambda Logs created in CloudWatch in AWS
- Druva Agent activation is failing, preventing backups from running
- Error Activating VMware Backup Proxies: 'Service Unavailable: Invalid Character '<' Found While Looking for the Start of a ValueError Activating VMware Backup Proxies: 'Service Unavailable: Invalid Character '<' Found While Looking for the Start of a Value
- VMWARE | Full VM Restore Fails Due to Insufficient Permissions for Host USB Device ConfigurationVMWARE | Full VM Restore Fails Due to Insufficient Permissions for Host USB Device Configuration
- VMWare first backup for a VM failed with Error : “Cannot concatenate 'str' due to vmname.vmx file missing nvrm properties.”VMWare first backup for a VM failed with Error : “Cannot concatenate 'str' due to vmname.vmx file missing nvrm properties.”
- VMware VM Restore Fails Due to Insufficient Storage SpaceVMware VM Restore Fails Due to Insufficient Storage Space
- Oracle DTC Restore Failing with an error Failed to recover controlfile. ORA-00059: maximum number of DB_FILES exceededOracle DTC Restore Failing with an error Failed to recover controlfile. ORA-00059: maximum number of DB_FILES exceeded
- VMware FLR fails with GOS_SVC1 ErrorVMware FLR fails with GOS_SVC1 Error
- AAG SQL: Discovery failing with error “list index out of range”AAG SQL: Discovery failing with error “list index out of range”
- Oracle DTC Restore Failing with ORA-28365: Wallet Is Not Open
- VMware VM Backup Fails with Error: "Cannot Concatenate 'str' and 'NoneType' Objects"VMware VM Backup Fails with Error: "Cannot Concatenate 'str' and 'NoneType' Objects"
- Unable to configure data volume on TurboTier R3 from the Druva consoleUnable to configure data volume on TurboTier R3 from the Druva console
- SQL Backup Fails with Error SQL8 or INTERNAL 65535SQL Backup Fails with Error SQL8 or INTERNAL 65535
- SQL Server backup failed due to VSS error: State: Waiting for completionSQL Server backup failed due to VSS error: State: Waiting for completion
- Oracle PBS Restore failed with Error while exporting restore path (Error Code : PHOENIX127)Restore failed with Error while exporting restore path (Error Code : PHOENIX127)
- Enterprise Workload Agent Activation Failure (x509: certificate signed by unknown authority)Enterprise Workload Agent Activation Failure (x509: certificate signed by unknown authority)
- VMWARE - Changes made to VM name on the vCenter side are not reflected in the Druva Console.VMWARE - Changes made to VM name on the vCenter side are not reflected in the Druva Console.
- Failed to add Azure subscriptions due to policy restrictions.Failed to add Azure subscriptions due to policy restrictions.
- The agent upgrade fails with error code 1618, indicating that another installation is already in progress.The agent upgrade fails with error code 1618, indicating that another installation is already in progress.
- DR Failover Failure: Generic Windows Runtime Error - Timed Out During Bootstrap Process (Exceeding 1800 Seconds)DR Failover Failure: Generic Windows Runtime Error - Timed Out During Bootstrap Process (Exceeding 1800 Seconds)
- Unable to add NAS Device when using Vendor Native APIs for Dell EMC IsilonUnable to add NAS Device when using Vendor Native APIs for Dell EMC Isilon
- Credentials assigned to the VMware VM on the Druva Console are changing without any admin interventionCredentials assigned to the VMware VM on the Druva Console are changing without any admin intervention
- How to Check CBT Status for a Virtual Machine in DruvaHow to Check CBT Status for a Virtual Machine in Druva
- File Server Agent Installation Fails Due to Conflicting DeviceFile Server Agent Installation Fails Due to Conflicting Device
- Unable to Locate the Most Recent File Server Recovery PointUnable to Locate the Most Recent File Server Recovery Point
- VMWARE | Time Drift in Guest Operating System During BackupsVMWARE | Time Drift in Guest Operating System During Backups
- Nutanix proxy network settings gives error when doing list network interface via ProxyConfNutanix proxy network settings gives error when doing list network interface via ProxyConf
- The Disaster Recovery (DR) Restore job fails with the error code: DR32779.The Disaster Recovery (DR) Restore job fails with the error code: DR32779.
- NAS Isilon backup failed error as Failed to create and initialize OneFS managerNAS Isilon backup failed error as Failed to create and initialize OneFS manager
- Unable to configure the Data Volume on newly deployed TurboTier R3 Server (Windows)Unable to configure the Data Volume on newly deployed TurboTier R3 Server (Windows)
- File Server backup stuck at Folder listing download and failed with error code: Phoenix 228, Phoenix 189 and Phoenix 187File Server backup stuck at Folder listing download and failed with error code: Phoenix 228, Phoenix 189 and Phoenix 187
- MSSQL | Port Conflict Between Druva and SSRS Agent Using Port 8082MSSQL | Port Conflict Between Druva and SSRS Agent Using Port 8082
- Backup/Restore Failure – Error While Connecting to IOServer Process [Failed to Establish Session with GRPC Server]Backup/Restore Failure – Error While Connecting to IOServer Process [Failed to Establish Session with GRPC Server]
- Error in listing restore points. Error: Internal errorError in listing restore points. Error: Internal error
- Hyper-V FLR Proxy Network Issues Due to Incorrect VLAN ConfigurationHyper-V FLR Proxy Network Issues Due to Incorrect VLAN Configuration
- Resolving TCP Port 443 Conflicts for TurboTier (CloudCache) Service on Windows ServerResolving TCP Port 443 Conflicts for TurboTier (CloudCache) Service on Windows Server
- Restore of Azure VM to another subscription failsRestore of Azure VM to another subscription fails
- Nutanix AHV Backup Proxy is in a Disconnected stateNutanix AHV Backup Proxy is in a Disconnected state
- Azure Subscription onboarding fails with Msg:The subscription is not registered to use namespace 'Microsoft.ManagedIdentity'.Azure Subscription onboarding fails with Msg:The subscription is not registered to use namespace 'Microsoft.ManagedIdentity'.
- Error creating a backupset for Managed Instance – Failed to get subnet details.Error creating a backupset for Managed Instance – Failed to get subnet details.
- MS-SQL Backups Fail with Error SQL49 Due to a Missing Full BackupMS-SQL Backups Fail with Error SQL49 Due to a Missing Full Backup
- FSx NAS Backup Skips Files with "Permission Denied" Due to Unsupported Symbolic LinksFSx NAS Backup Skips Files with "Permission Denied" Due to Unsupported Symbolic Links
- Failed to add/update static IP on AHV Backup ProxyFailed to add/update static IP on AHV Backup Proxy
- NAS Backup Fails with "failed to mount nas share as given network path not found" ErrorNAS Backup Fails with "failed to mount nas share as given network path not found" Error
- SQL Full/Differential Backups failing with SQL6 ErrorSQL Full/Differential Backups failing with SQL6 Error
- SQL Log Backup Failure Due to Availability Group Health and Version MismatchSQL Log Backup Failure Due to Availability Group Health and Version Mismatch
- Unable to see the NAS proxy in the Phoenix UI after installation.Unable to see the NAS proxy in the Phoenix UI after installation.
- Nutanix Backup Proxy Fails Due to Invalid or Locked CredentialsNutanix Backup Proxy Fails Due to Invalid or Locked Credentials
- Backups to TurboTier are failing with the error: “Could not connect to TurboTier.”
- TurboTier appliances are displaying 0% used in the Phoenix UI, even though backup sets are attached.TurboTier appliances are displaying 0% used in the Phoenix UI, even though backup sets are attached.
- Nutanix Backups Failing with Error Code AHV51 Due to API Authentication Failure.Nutanix Backups Failing with Error Code AHV51 Due to API Authentication Failure.
- Hyper-V | No VMs Discovered for One Host – Discovery Process Stuck
- Symlink Files Marked as Missed with "The Parameter is Incorrect"Symlink Files Marked as Missed with "The Parameter is Incorrect"
- Unable to Access Restored Azure Folders via Direct Blob URLsUnable to Access Restored Azure Folders via Direct Blob URLs
- Azure SQL backup is failing with an error code AZURE_SQL1022Azure SQL backup is failing with an error code AZURE_SQL1022
- VMware VM backup stalled with error - DISKLIB-CHAINVMware VM backup stalled with error - DISKLIB-CHAIN
- DR restore jobs fail with INTERNAL 65535 due to SSL certificate verification failure.DR restore jobs fail with INTERNAL 65535 due to SSL certificate verification failure.
- DR Restore Failure Due to IAM Role Issues on AWS ProxyDR Restore Failure Due to IAM Role Issues on AWS Proxy
- Unable to discover Hyper-V VMs in the consoleUnable to discover Hyper-V VMs in the console
- Hyper-V VMs Not Listing/getting discovered in Druva ConsoleHyper-V VMs Not Listing/getting discovered in Druva Console
- Linux File server Backups Show Incorrect Size Due to Virtual FilesLinux File server Backups Show Incorrect Size Due to Virtual Files
- SQL Restore Fails with 'Access is denied' (Event ID 24583 / Error SQL35)SQL Restore Fails with 'Access is denied' (Event ID 24583 / Error SQL35)
- SQL Differential Backup Failure – 'Failed to Start Upload on sql-ioclient' Due to Full Log FileSQL Differential Backup Failure – 'Failed to Start Upload on sql-ioclient' Due to Full Log File
- Oracle PBS RMAN Stuck and Backup Fails Due to Extended Crosscheck DurationOracle PBS RMAN Stuck and Backup Fails Due to Extended Crosscheck Duration
- VMware backups failed to connect to the TurboTier due to an SSL issue, causing them to fall back to the cloud.VMware backups failed to connect to the TurboTier due to an SSL issue, causing them to fall back to the cloud.
- Oracle DTC (Direct-to-Cloud) restore operation was failing with error ORACLE_DTC26.Oracle DTC (Direct-to-Cloud) restore operation was failing with error ORACLE_DTC26.
- Oracle Restore Failure Due to Insufficient Space with error ORACLE_DTC5Oracle Restore Failure Due to Insufficient Space with error ORACLE_DTC5
- Oracle DTC Restore completed but job failed with ORA-39700 database must be opened with UPGRADE optionOracle DTC Restore completed but job failed with ORA-39700 database must be opened with UPGRADE option
- RMAN-07517: "Reason:The file header is corrupted" in OracleRMAN-07517: "Reason:The file header is corrupted" in Oracle
- DRaaS Failover Fails Due to boot failed. error = You are not authorized to perform this operation.DRaaS Failover Fails Due to boot failed. error = You are not authorized to perform this operation.
- SQL Server VSS Writer is Missing Due to Insufficient Disk SpaceSQL Server VSS Writer is Missing Due to Insufficient Disk Space
- Phoenix Backup Store Activation Fails with "Connection refused" ErrorPhoenix Backup Store Activation Fails with "Connection refused" Error
- VMware Backups Fallback from HOTADD to NBDSSL due to "Cannot access datastore" ErrorVMware Backups Fallback from HOTADD to NBDSSL due to "Cannot access datastore" Error
- CloudFormation Stack Deployment Fails When Using a Shared VPCCloudFormation Stack Deployment Fails When Using a Shared VPC
- VMWare FLR | Failed to browse the Guest VM DirectoryVMWare FLR | Failed to browse the Guest VM Directory.
- VMWARE_GOVMOMI 7 – VM Backup Fails During Quiescing ProcessVMWARE_GOVMOMI 7 – VM Backup Fails During Quiescing Process
- MS-SQL| Error PHOENIX187: Failure during device credential assignmentMS-SQL| Error PHOENIX187: Failure during device credential assignment
- Nutanix AHV VM discovery was failing with the error: "Nutanix AHV Server could not complete your Request.Nutanix AHV VM discovery was failing with the error: "Nutanix AHV Server could not complete your Request.
- How to Backup/Restore MySQL Databases using VMware VMHow to Backup/Restore MySQL Databases using VMware VM
- Backup jobs are stuck in a "running" state and fail to complete.Backup jobs are stuck in a "running" state and fail to complete.
- Backups are failing for Hyper-V servers with the error: Multiple VMs with same UUID exists in cluster/scvmmBackups are failing for Hyper-V servers with the error: Multiple VMs with same UUID exists in cluster/scvmm
- Unable to Deploy VMware Proxy Using Additional Deployer Tool (Deploy Proxies)– "Error in fetching datacenter mapping by vcid."Unable to Deploy VMware Proxy Using Additional Deployer Tool (Deploy Proxies)– "Error in fetching datacenter mapping by vcid."
- VMWARE VM Backup Failure Due to Missing Guest VM Credentials and VMDK Access Rights IssuesVMWARE VM Backup Failure Due to Missing Guest VM Credentials and VMDK Access Rights Issues
- NAS scheduled backups are getting expired and manual backup when triggered gets stuck on 0%.NAS scheduled backups are getting expired and manual backup when triggered gets stuck on 0%.
- Restricting AWS VPC Endpoint Policy for Druva Phoenix DRAAS DeploymentsRestricting AWS VPC Endpoint Policy for Druva Phoenix DRAAS Deployments
- Unable to Ping Druva Oracle PBS Server: ICMP Echo Requests Disabled in KernelUnable to Ping Druva Oracle PBS Server: ICMP Echo Requests Disabled in Kernel
- The customer has deployed a new proxy in the environment and all backups are failing with the following error message: VMWARE 65535The customer has deployed a new proxy in the environment and all backups are failing with the following error message: VMWARE 65535
- Druva Console: Backup Activity Report Historical Data LimitsDruva Console: Backup Activity Report Historical Data Limits
- Restored Linux VM boots into maintenance (emergency) mode on a Hyper-V host.Restored Linux VM boots into maintenance (emergency) mode on a Hyper-V host.
- MS SQL Agent on Azure | SQL Discovery Error: Instance List is EmptyMS SQL Agent on Azure | SQL Discovery Error: Instance List is Empty
- Azure Subscription Discovery Fails with Error ConnectionSvc-1001Azure Subscription Discovery Fails with Error ConnectionSvc-1001
- Troubleshooting Read/Write Failures on Druva TurboTierTroubleshooting Read/Write Failures on Druva TurboTier
- Backup jobs for a File Server or SQL Server fail with the error: "Error occurred during Initialize Backup operation."Backup jobs for a File Server or SQL Server fail with the error: "Error occurred during Initialize Backup operation."
- NAS Backup Failing with Druva Error 290 – AWS EFS Mount Access DeniedNAS Backup Failing with Druva Error 290 – AWS EFS Mount Access Denied
- Oracle PBS Backup Fails with ORA-00258 due to Manual Archiving ModeOracle PBS Backup Fails with ORA-00258 due to Manual Archiving Mode
- SQL backup jobs fail intermittently with error 'Internal 65535'SQL backup jobs fail intermittently with error 'Internal 65535'
- TurboTier Upload Job reports PHOENIX410 error due to Token ExpirationTurboTier Upload Job reports PHOENIX410 error due to Token Expiration
- During File-Level Restore (FLR) operations on an Azure VM: Only the boot area is visible; the main data drives are not accessible.During File-Level Restore (FLR) operations on an Azure VM: Only the boot area is visible; the main data drives are not accessible.
- VMWARE Disaster Recovery | DR Failback failed because the TCP connection to the source on destination port 50000 could not be establishedDRAAS DR Failback failed because the TCP connection to the source on destination port 50000 could not be established
- Azure File Share with NAS Proxy: Failed to fetch the NAS resource credentials from cloudAzure File Share with NAS Proxy: Failed to fetch the NAS resource credentials from cloud
- Data Anomaly | A UDA alert was received, but the file modification dates in the report are not recent.Data Anomaly | A UDA alert was received, but the file modification dates in the report are not recent.
- MSSQL Differential and Log Backup Failing with SQL6 ErrorMSSQL Differential and Log Backup Failing with SQL6 Error
- Azure VM Restore failed with error Azure61462 – InvalidParameter “Cannot boot with OS image or disk”Azure VM Restore failed with error Azure61462 – InvalidParameter “Cannot boot with OS image or disk”
- SQL Backup Failure After Agent Upgrade: Missing Physical File or Trailing Space in Database Name with SQL74 Error.SQL Backup Failure After Agent Upgrade: Missing Physical File or Trailing Space in Database Name with SQL74 Error.
- Backup job for a NAS device won't start, error : Client is busy/license expiredBackup job for a NAS device won't start, error : Client is busy/license expired
- Backup Jobs Stuck in Queued State due to SQL plugin cannot enqueue jobs.Backup Jobs Stuck in Queued State due to SQL plugin cannot enqueue jobs.
- Oracle PBS Backup Failure – "O/S-Error: (OS 112) There is not enough space on the disk."Oracle PBS Backup Failure – "O/S-Error: (OS 112) There is not enough space on the disk."
- SQL Backup Fails with VSS_E_UNEXPECTED ErrorSQL Backup Fails with VSS_E_UNEXPECTED Error
- Why Am I Still Receiving Alerts After Unsubscribing?Why Am I Still Receiving Alerts After Unsubscribing?
- Duplicate VMs in "Storage consumption by backupset" ReportDuplicate VMs in "Storage consumption by backupset" Report
- Restoring Folder Sharing Permissions After Accidental Un-Sharing on Windows File ServerRestoring Folder Sharing Permissions After Accidental Un-Sharing on Windows File Server
- Oracle RAC Backup Fails with ORA-12537 and PDB$SEED Tablespace Metadata ErrorOracle RAC Backup Fails with ORA-12537 and PDB$SEED Tablespace Metadata Error
- Backup Fails with Error Phoenix 54 Due to SQL Database in Read-Only ModeBackup Fails with Error Phoenix 54 Due to SQL Database in Read-Only Mode
- Oracle RAC Database Restore Fails with ORA-12528: TNS: Listener: All Appropriate Instances Are Blocking New ConnectionsOracle RAC Database Restore Fails with ORA-12528: TNS: Listener: All Appropriate Instances Are Blocking New Connections
- Procedure for Restoring and Converting a Database to a Two-Node Oracle RAC Environment (Druva Oracle DTC)Procedure for Restoring and Converting a Database to a Two-Node Oracle RAC Environment (Druva Oracle DTC)
- Resolving Oracle 12c DTC Restore Failures: Addressing ORA-00904 and RMAN-06091 Errors Due to Hybrid Backup StrategiesResolving Oracle 12c DTC Restore Failures: Addressing ORA-00904 and RMAN-06091 Errors Due to Hybrid Backup Strategies
- Failed to delete VM/Server/Host from ConsoleFailed to delete VM/Server/Host from Console
- MS-SQL Database Backups Fail with Error SQL74 During Scheduled WindowMS-SQL Database Backups Fail with Error SQL74 During Scheduled Window
- Handling SQL Backup Failures Due to Incorrect Credential AssignmentHandling SQL Backup Failures Due to Incorrect Credential Assignment
- VMware backups fail with error code VMWARE_VDDK1VMware backups fail with error code VMWARE_VDDK1
- Unable to Update Credentials on NAS Share error “Failed to Update Credentials internal error occurred”Unable to Update Credentials on NAS Share error “Failed to Update Credentials internal error occurred”
- Nutanix Druva Proxies Offline After Agent Upgrade: GLIBC Version MismatchNutanix Druva Proxies Offline After Agent Upgrade: GLIBC Version Mismatch
- Oracle RMAN Backup Failure Due to Invalid RPC Client Session (SBT Error 7501)Oracle RMAN Backup Failure Due to Invalid RPC Client Session (SBT Error 7501)
- How to Collect Druva VMware Proxy Machine Logs Using WinSCPHow to Collect Druva VMware Proxy Machine Logs Using WinSCP
- Hyper-V VM Restore Fails with Error HYPERV11Hyper-V VM restore is failing with an error Hyperv11
- Troubleshooting Error PHOENIX 187: Phoenix Agent Unable to Connect to Druva CloudTroubleshooting Error PHOENIX 187: Phoenix Agent Unable to Connect to Druva Cloud
- Manual Agent Upgrade (6.X to 7.X) Fails with "Unknown Conflicting Device Type" ErrorFS/Hyper-V/SQLserver manual agent upgrade fails from 6.X to 7.X with unknown conflicting device type
- Unable to deploy VMware Backup Proxy | Error Code: VMWARE263Unable to deploy VMware Backup Proxy | Error Code: VMWARE263
- Critical upgrade required for Druva Windows File Servers and NAS Agents
- Recovering Azure Backup Failures After Key Vault DeletionRecovering Azure Backup Failures After Key Vault Deletion
- Backup Failure Due to USN Journal Issue (ERROR_INVALID_PARAMETER)Backup Failure Due to USN Journal Issue (ERROR_INVALID_PARAMETER)
- Nutanix VM backups Failing with AHV34 – Could Not Connect to PrismNutanix VM backups Failing with AHV34 – Could Not Connect to Prism
- Oracle RMAN Backup Failure Due to Control File Not on Shared Storage (ORA-00245)Oracle RMAN Backup Failure Due to Control File Not on Shared Storage (ORA-00245)
- Oracle RMAN Wallet Authentication Failure (ORA-01017 / RMAN-00554)Oracle RMAN Wallet Authentication Failure (ORA-01017 / RMAN-00554)
- Disk exclusion fails to apply during VMware VM backupsDisk exclusion fails to apply during VMware VM backups
- Nutanix AHV Discovery or Backup Fails Due to Incomplete VM Discovery from Prism CentralNutanix AHV Discovery or Backup Fails Due to Incomplete VM Discovery from Prism Central
- How to troubleshoot "SSL: CERTIFICATE_VERIFY_FAILED" errors using the built-in OpenSSL utilityHow to troubleshoot "SSL: CERTIFICATE_VERIFY_FAILED" errors using the built-in OpenSSL utility
- MSSQL | "failed to init sql-ioclient: failed to verify signature for drst-ioserver.exe: panic while validating certificates"MSSQL | "failed to init sql-ioclient: failed to verify signature for drst-ioserver.exe: panic while validating certificates"
- SQL backups fail with error code SQL6SQL backups fail with error code SQL6
- Nutanix AHV Activation Failure: "Cluster was activated in the past; activating parent of activated Prism Element is not allowed"Nutanix AHV Activation Failure: "Cluster was activated in the past; activating parent of activated Prism Element is not allowed"
- Nutanix Proxy Deployment Failure – “Data services IP not configured” during Token RegistrationNutanix Proxy Deployment Failure – “Data services IP not configured” during Token Registration
- Master Database Not Visible on Certain Recovery Points in Microsoft SQL Server BackupsMaster Database Not Visible on Certain Recovery Points in Microsoft SQL Server Backups
- SQL T-Log Backup Failures with SQL74 Error Due to AUTO_CLOSE Database SettingSQL T-Log Backup Failures with SQL74 Error Due to AUTO_CLOSE Database Setting
- Understanding "Not Scanned" Status in Cyber Resiliency for VMware data anomalies.Understanding "Not Scanned" Status in Cyber Resiliency for VMware data anomalies.
- SQL Resource Discovery Failure - Microsoft SQL Server ExpressSQL Resource Discovery Failure - Microsoft SQL Server Express
- SQL Restore Failure Due to VSS Initialization ErrorsSQL Restore Failure Due to VSS Initialization Errors
- Azure Storage Accounts Not Discovered in Druva ConsoleAzure Storage Accounts Not Discovered in Druva Console
- VMware Backup Fails with CBT Reset and "Task in Progress" ErrorsVMware Backup Fails with CBT Reset and "Task in Progress" Errors
- Unable to submit VMware FLR restore to alternate location due to "Failed to connect to client" errorUnable to submit VMware FLR restore to alternate location due to "Failed to connect to client" error
- Nutanix AHV Proxy Deployment Failures Due to Missing Data Services IP and Mixed Hypervisor Activation BlocksNutanix AHV Proxy Deployment Failures Due to Missing Data Services IP and Mixed Hypervisor Activation Blocks
- Druva Agent Registration Failure: “The Device Is Already Registered”Druva Agent Registration Failure: “The Device Is Already Registered”
- Oracle RMAN Backup Failure max snapshot limit reachedOracle RMAN Backup Failure max snapshot limit reached
- How to Safely Reduce Druva DRaaS "Phoenix_xxx" EBS Snapshots to Lower AWS CostsHow to Safely Reduce Druva DRaaS "Phoenix_xxx" EBS Snapshots to Lower AWS Costs
- Unable to Delete Azure VM Backup Policy Due to Orphaned VM EntriesUnable to Delete Azure VM Backup Policy Due to Orphaned VM Entries
- SQL74 Incremental TLog Failure with VSS Event 8194 / COM Permissions and LSN Log-Chain BreakSQL74 Incremental TLog Failure with VSS Event 8194 / COM Permissions and LSN Log-Chain Break
- Why do SQL backups fail with ODBC errors after a Windows Update reboot?Why do SQL backups fail with ODBC errors after a Windows Update reboot?
- VMware Backups Fail with Error PHOENIX82VMware Backups Fail with Error PHOENIX82
- VMware Backup Job failed with error: startDRPreflight message="failed to check and download preflight binary"VMware Backup Job failed with error: startDRPreflight message="failed to check and download preflight binary"
- Hyper-V Backup Fails with Error PHOENIX187: SSL/TLS Handshake FailureHyper-V Backup Fails with Error PHOENIX187: SSL/TLS Handshake Failure
- Hyper-V VM backup fails due to an orphaned Hyper-V checkpoint (AVHDX file)Hyper-V VM backup fails due to an orphaned Hyper-V checkpoint (AVHDX file)
- Manually Updating Nutanix Prism Credentials via the Druva Backup Proxy CLI (ProxyConf)Manually Updating Nutanix Prism Credentials via the Druva Backup Proxy CLI (ProxyConf)
- VMware backup proxy is in a Disconnected state in Console as Proxy VM is in Maintenance Mode (Emergency Mode) during the boot process.VMware backup proxy is in a Disconnected state in Console as Proxy VM is in Maintenance Mode (Emergency Mode) during the boot process.
- VMware Autoconfiguration Rules Not Adding VMs ImmediatelyVMware Autoconfiguration Rules Not Adding VMs Immediately
- Connection Error during Full VM Restore due to Decommissioned Hyper-V HostConnection Error during Full VM Restore due to Decommissioned Hyper-V Host
- Unable to Perform File Level Recovery (FLR) for Hyper-V VMs due to Missing FLR ProxyUnable to Perform File Level Recovery (FLR) for Hyper-V VMs due to Missing FLR Proxy