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Troubleshooting - Enterprise Workloads

483 articles
App aware backup completes successfully with the error The guest operations agent is out of date
How to back up SQL failover EC2 instance after successful DRaaS failoverHow to back up SQL failover EC2 instance after successful DRaaS failover
Azure Files Backups Fail with Quantum Bridge VM Provisioning ErrorsAzure Files Backups Fail with Quantum Bridge VM Provisioning Errors
VMware FLR Restore Fails with "Loading the hierarchical folder view"
NAS Data Protection Configuration Issues (NTLMv2 and Advanced Smart Scan Limitations with CA Shares)NAS Data Protection Configuration Issues (NTLMv2 and Advanced Smart Scan Limitations with CA Shares)
VMware Backup Failure: Insufficient Backup Proxy Disk SpaceVMware Backup Failure: Insufficient Backup Proxy Disk Space
SQL Backups Fail with SQL9 Due to Invalid Database File PathsSQL Backups Fail with SQL9 Due to Invalid Database File Paths
Proxmox Backup Proxy OVA Deployment FailsProxmox Backup Proxy OVA Deployment Fails
MS-SQL backup failed with Phoenix 187 due to missing mssql.exe process in Task ManagerMS-SQL backup failed with Phoenix 187 due to missing mssql.exe process in Task Manager
File server | Internal Server Error Encountered When Searching Files on the Restore ScreenFile server | Internal Server Error Encountered When Searching Files on the Restore Screen
Hyper-V Agent Activation Failure: x509 Certificate Signed by Unknown AuthorityHyper-V Agent Activation Failure: x509 Certificate Signed by Unknown Authority
DR Restore Job Fails Intermittently Due to Pending Turbotier (CloudCache) Sync to Druva CloudDR Restore Job Fails Intermittently Due to Pending Turbotier (CloudCache) Sync to Druva Cloud
Resolving Druva VMware Backup Proxy Failures and Network Connectivity BlockagesResolving Druva VMware Backup Proxy Failures and Network Connectivity Blockages
VMware AppAware Backup Jobs Stuck in Queued Status Due to Leftover Guest OS ProcessesVMware AppAware Backup Jobs Stuck in Queued Status Due to Leftover Guest OS Processes
Hyper-V Backup Fails with PHOENIX1 Error During VM Live MigrationHyper-V Backup Fails with PHOENIX1 Error During VM Live Migration
VMware Backup Fails with Error "PHOENIX 187 – Service is not available – Plugin is not in running state"VMware Backup Fails with Error "PHOENIX 187 – Service is not available – Plugin is not in running state"
Proxmox VM Backups Fail with Error Code 1001 Due to Locked or Corrupted SnapshotsProxmox VM Backups Fail with Error Code 1001 Due to Locked or Corrupted Snapshots
Proxmox VM Restore: Storage Backends Not Visible in Destination DropdownProxmox VM Restore: Storage Backends Not Visible in Destination Dropdown
Analytics page errors out or shows blank
App aware backup completes successfully with Credentials are not assigned to Guest VM error
"Server already registered" error while activating file server agent
App aware backup completes successfully with VM State: poweredOff error
App aware backup completes successfully with VM Tools status: toolsNotRunning error
Activation of Phoenix workload gives Resource not found : tokenID (Error Code : PHOENIX127)
App aware backup completes with could not create directory error
App aware SQL T-Log Backup Fails with VMware21 Due to Low Disk Space on System DriveApp aware SQL T-Log Backup Fails with VMware21 Due to Low Disk Space on System Drive
Resolving “Required field 'username' not provided (not @optional)” Error in App Aware Backups – Druva PhoenixResolving “Required field 'username' not provided (not @optional)” Error in App Aware Backups – Druva Phoenix
App aware backup completes with failed to establish new connection error
App aware T-Log backup fails with the VMware27 error
App-aware backup completes with “Failed to add SQL writer entry” error.
App aware T-Log backup job fails with exit code VMware24App aware T-Log backup job fails with exit code VMware24
App-aware backup completes with “Failed to check writer services” error
App-Aware backup failed with Windows error: [Error2]The system cannot find the file specified
Assuming drive cache error while opening the backup proxy
Application-aware backup completes successfully with error- Network Adapter is not up on VM
Avoid timestamp mismatch for backup job and snapshot
AWS Proxy deployment fails due to AWS Availability Zone limitation
Backup and restore from Windows TurboTier fails with - An attempt was made to access a socket in a way forbidden by its access permissions
Backup and restores do not proceed and is stuck at 0%Backup and restores do not proceed and is stuck at 0%
Backup fails due to virtual memory exhaustion
Backup fails with Phoenix encountered incorrect folder path error
Backup completes with successful with error but the logs show the PHOENIX23 error
Backup fails with an error message “ERROR at line 1:ORA-01034: ORACLE not available Process ID: 0 Session ID: 0”
Backup job stuck at 0 percent due to Delayed write failed or Disk is full
Backup proxy activation fails with the PHOENIX232 error
Backup Proxy activation fails while fetching the UUID
Backups on Standby DB failing with ERROR ORACLE DTC 21
TurboTier fails to connect to Phoenix cloud with the error - DLL Load Failed
Cleaning up unnecessary space on PBS/TurboTier
TurboTier installation ends prematurely
Commands to control services on UNIX clients
TurboTier warning - Server fails to connect to TurboTier to back up or restore
Data Scan Size in Phoenix Console Appears Larger Than Actual Folder Size on DiskData Scan Size in Phoenix Console Appears Larger Than Actual Folder Size on Disk
Differential database backup of AG database gets converted to full backup
Database discovery fails on SQL server and server doesn’t get registered under “All SQL Resources” in the Phoenix console
VMware backup fails with 503 Service Unavailable and error Internal 65535
DR failover failed with error code AWS DR255
DR Failback- unknown user name or bad password
DR job fails due to low disk space on the drive
DR restore fails due to memory full
DR restore fails with INTERNAL65535 error
DR restore job fails for Encrypted volumes
DRaaS deployment with CloudFormation fails with a Create Failed error
DRaaS failover to AWS fails with Error: Instance type is invalid for conversion
DraaS failover checks fails with error "Incorrect instance type"
DRaaS restore of Domain Controller Virtual Machine fails with AWS_DR24 error
DRaaS v1.0 does not retain network file for Linux Server
Druva Phoenix Oracle PBS shows disconnected on the Phoenix console after the reboot
Error 1935 during Phoenix Agent installation
Encrypted VM backup shows the Invalid configuration for device error on VMWare backup proxy
Error while creating a custom role
Error while creating backup set using a content rule that is attached to another backup set on the same server
Error while activating Phoenix on a Linux server
Event ID - 12289 during backup due to floppy drive
Linux File Server Activation Fails with Invalid Timezone Error (PHOENIX127)Linux File Server Activation Fails with Invalid Timezone Error (PHOENIX127)
Failed to Power on Linux TurboTier and Backup proxy VM
Failed to refresh VM list while deleting VMs and vhost
Failed to register Windows File Server agent on Phoenix Cloud after providing activation code
File restore completes successfully but the destination folder is empty
File Level Restore (FLR) fails on VMware Cloud on AWS (VMC) with error failed to establish a new connection
File Server/NAS backup completes with status: Successful with errors
File Server Backup fails with INTERNAL65535
File server backup fails with Backup Window Expired
File server backup fails with error PHOENIX80File server backup fails with error PHOENIX80
File server backup fails with exit code Phoenix 322 Error message: ”Database disk is malformed.”
File server backups completing with errors - PhoenixFSSnapshot executable timed out
File server restore from cold recovery points fails
File Server backups from Linux server fail with Phoenix322 error
File Server shows in disconnected state on UI
File Server/Hyper-V/SQL server backup fails with PHOENIX189
File Server agent installation failed on the OpenSUSE Linux
Full VM or Disk Restore to an Alternate Location Fails – "The Virtual Machine Version is Not Compatible with the Version of the Host"Full VM or Disk Restore to an Alternate Location Fails – "The Virtual Machine Version is Not Compatible with the Version of the Host"
Full VM Restore failing with an error “Logon failure: The user has not been granted the requested logon type at this computer. (0x80070569)”
How to back up Microsoft Windows 2003 server OS via SMB with Druva Phoenix
Hyper – V VM backup fails with HYPERV1 Error
How to Re-Configure web-proxy for Linux TurboTier serverHow to Re-Configure web-proxy for Linux TurboTier server
How to run a manual backup for a File server backupset
Hyper-V backup fails with error 'Operation timedout of gathering writer metadata'
Hyper-V Backup fails with Disk Merge error HYPERV23Hyper-V Backup fails with Disk Merge error HYPERV23
Hyper-V backups fail with the HYPERV28 error because the backup includes both CSV and non-CSV volumes
Hyper-V backups fail with PHOENIX54 error
Hyper-V FLR Proxy showing disconnected after live migration from one host to another
Hyper-V VM backup fails with HYPERV3 error
Internal Error while updating the Oracle home location in database parameter in Oracle DTC
Kernel panic error on the backup proxy
Installation/Upgrade of Hybrid workload agent prompts for reboot
Linux TurboTier is showing as ‘Disconnected’ in the Phoenix Console
Linux NAS backup fails with error Phoenix 370
Login fails with SSO after timeout from Druva console with ADFS as IdP
Login to backup proxy failed with ‘Authentication token manipulation error’
Manually test VSS Shadow Copy Creation Using the Diskshadow Utility in Windows
MS SQL VM Servers not visible in Phoenix Console
NAS backup fails with Authorization Error for Dell Isilon NAS Device
NAS backup fails with the filename, directory name, or volume label syntax is incorrect error
Not able to select the host while restore of the VM to an alternate location
Possible causes for unsynchronized data residing on Phoenix TurboTier
NAS Backup failed after changing the credentials for NAS device
Nutanix Backup Proxy deployment failure with error "Error occurred while reading cluster credentials”
Nutanix Full VM Restore and VM disk Restore fail with the Error: AHV 200
Nutanix VM Backup fails with Error AHV100
Nutanix VM backup fails with error AHV48 “Nutanix AHV API service not available”
Oracle backup or restore fails to find an available port to start IOServer
Oracle DTC backup fails with INTERNAL65535
Oracle DTC Backup failed for RAC database with ORACLE DTC5
Oracle DTC archive log backup fails with ORACLE DTC5
Oracle DTC Database discovery failure alerts received after Oracle server upgrade
New authentication changes for Oracle DTC with new agent version
Oracle PBS does not show the ZFS pool mounted
Oracle incremental data file backup fails with the "RMAN Backup has failed. Please check RMAN logs for more details" error
Oracle PBS backup failing with error ORACLE31
Oracle Phoenix Store activation fails with the error: Phoenix1
Phoenix Agent installation fails due to an error during the installation of assembly policy
Oracle Phoenix Backup Store backup job is in the queued state or stuck in running state
Phoenix Agent activation fails with Phoenix1 - global name SyncLog is not defined
Phoenix agent installation fails with an error while applying security settings
Phoenix Agent setup does not start or launch on Windows servers
Phoenix Agent Service fails to start with error “specified service has been marked for deletion”
Phoenix agent installation error: Another installation is in progress
Phoenix Backup Store OS throws the nfsd:blocked for more than 120 seconds error
Phoenix file server backups fail due to VM clones
Phoenix backup fails with PHOENIX54 error
Phoenix backup fails with the 'PHOENIX158 error: Backup window expired' after content rule was modified
Phoenix Windows Server activation fails with the error - Druva Phoenix Client service is not running
Phoenix VMware backup fails on a VM with event id 1000 for VMware Tools
Playbook - How to Collect logs and troubleshoot Oracle PBS and Oracle DTC issues
Possible Causes for Hyper-V FLR restore issues
How to resolve "Backup Window Expired" (PHOENIX158) errors for Druva backupsHow to resolve "Backup Window Expired" (PHOENIX158) errors for Druva backups
Common causes of Druva backup failures to a Linux TurboTier.Common causes of Druva backup failures to a Linux TurboTier.
Possible causes for slow VMware FLR(File Level Restore)
Possible causes of TurboTier Decommissioning process gets stuck
Possible Causes of VMWARE backup proxy deployment failurePossible Causes of VMWARE backup proxy deployment failure
Registration of vCenter backup proxy fails with PHOENIX127
Recover a ransomeware-affected server using Phoenix
Restore failed due to an incompatible machine version on the host.Restore failed due to an incompatible machine version on the host.
Restore completes with errors without recovering a single file
Restore of a file server fails with PHOENIX304
RMAN backups fails with an error 0RA-19870 AND 0RA-19625
Rename Hyper-V host with a different name
Runtime Error while running Scanner CLI utility
Restore of a VMware virtual machine fails with error VMWARE VMOMI65535
Restoring a Hyper-V Full VM to a different host fails
Server backups stuck in queue state
Scenarios when the performance of an incremental VM backup is impacted and the job fails with the Backup Window Expired error.
Share backups on Linux NAS proxy fail with error PHOENIX265
Shortcut access to Phoenix agent fails
Slight difference in the storage consumed value on the analytics page and storage page
Snapshot of VM failed
socket error while create_connection with Error 10060
Some rights are disabled on the create role page
Some VMWARE VMs missing from the list on All Virtual Machines tab
SQL App aware backup completes successfully with the error VM credential is invalid
SQL backup fails with error VSS65535
SQL backup failed for only one database with INTERNAL 65535 error
SQL backup failed: VSS Error: Operation timedout of gathering writer metadata
SQL Backup fails with SQL3
SQL backup fails with VSS10 errorSQL backup fails with VSS10 error
SQL backups fail with snapshot error PHOENIX54
SQL differential backup runs as full due to backup start time mismatch
SQL backup hangs and fails with Backup Window Expired
SQL backups fail with the error PHOENIX185
SQL discovery fails with ODBC SQL server errorsSQL discovery fails with ODBC SQL server errors
SQL differential backup runs as full due to shrinking database size
SQL Log backup fails with a database corruption error
SQL log backup completes with “Successful with errors”
SQL Log backup fails with error “INTERNAL 65535”SQL Log backup fails with error “INTERNAL 65535”
SQL Log backup fails with error “last backup LSN from the primary database is greater than the current local redo LSN”
SQL log backups fail with error SQL8
SQL restores fail with the VSS1 error
SQL server backup fails with SQL 6 error
SQL log chain broken issue when the same VM is backed up using VMware/HyperV policy on Druva
The activation of the VMware Backup proxy fails with the error message "reason = 'unexpected error reading property'".
SQL Transaction Log backup succeeds with errors
SQS is unreachable phase-1 has failed
The ESXi or VM hangs during VMware backup
Snapshot Size on Storage Is Significantly Larger Than Original Linux File Server After BackupSnapshot Size on Storage Is Significantly Larger Than Original Linux File Server After Backup
The SQL Resource Name will display first 15 characters if the SQL server hostname contains more than 15 characters
Troubleshooting Phoenix File Server Registration Errors (PHOENIX110 & PHOENIX128)Troubleshooting Phoenix File Server Registration Errors (PHOENIX110 & PHOENIX128)
Backup Proxy Deployment Fails on vCenter 6.5 with Error: "postNFCData failed: Capacity of uploaded disk is larger than requested"Backup Proxy Deployment Fails on vCenter 6.5 with Error: "postNFCData failed: Capacity of uploaded disk is larger than requested"
Troubleshoot error while editing backup sets
Troubleshoot Oracle configuration issues
Troubleshoot volume mounting error
Troubleshooting backup issue on Phoenix Cloud for VMware server
Troubleshooting issues with Phoenix TurboTier
Troubleshooting Error 1450 ReadFile', 'Insufficient system resources exist to complete the requested service. (#100000017)
Troubleshooting Spectre and Meltdown
MS-SQL database backup fails to create a snapshotSQL Database Backup fails to create a snapshot.
How to Fix the "TurboTier unable to read/write on Volume" AlertHow to Fix the "TurboTier unable to read/write on Volume" Alert
Unable Power on the Druva Phoenix Backup ProxyUnable Power on the Druva Phoenix Backup Proxy
Unable to browse Files/Folder for FLR (File-level restore) for Hyper- V Restore
Unable to boot a P2V VM after a successful restore
Unable to add a NAS device - Credentials invalid
Unable to discover Hyper-V VMs on Phoenix Management Console for Hyper-V host with non-English languageUnable to discover Hyper-V VMs on Phoenix Management Console for Hyper-V host with non-English language
Unable to create new Administrator
Unable to discovery Hyper-V VMs due to English package not installed
Unable to discover the SQL Database
Unable to login via SSO
Unable to ping or RDP to the EC2 instance after a DR failover
Unable to power on backup proxy
Unable to update NAS Share credentials from Phoenix Management Console
Virtual machine refresh fails with the 'Failed to refresh vm list while deleting vms and vhost' error
User databases gets skipped during SQL application aware backup
VM backup fails with 'Failed to find VM with UUID' error
vCenter registration using desktop client fails
VM backup fails with error VMWARE VMOMI65535VM backup fails with error VMWARE VMOMI65535
VM backup fails with the error code VMOMI1 on a virtual machine running on Windows Server 2019
VMware VM backup fails with INTERNAL65535
VM backup fails with the VMWARE VDDK65535 error (memory allocation error)
VM backup failure due to insufficient space in the datastore
VM backup fails with VMWARE_VDDK65535 error after ESXi or vCenter certificate update
VM backup job completes successfully but generates Event IDs 50, 57, 137, 140, or 12289 (2006849) on Windows virtual machine
VMware VM backup fails with the INTERNAL65535 error - AttributeError NoneType object has no attribute product
VM backup stalled with the error "got exception while parsing LCN and size from ntfscluster command” after a successful snapshot
VM backups fails with Invalid VCenter/ESXi host credentialsVM backups fails with Invalid VCenter/ESXi host credentials
VM backups fail in a Hyper-V Cluster configuration
VM jobs get queued due to disconnected Backup Proxy status on Phoenix Console
VM Not Visible on Management Console due to missing UUID Issue
Snapshot removal causes the VMWARE VM to lose network connectivity or become unresponsive.
VM vCenter proxy host deployment fails
VM Restore to original location fails with Failed to find VM with UUID error
VMWARE Appaware VM backup fails with error as unable to find IP Address of VM Object
VMware app aware backups of SQL databases complete successfully with errors
VMware app-aware backup process completes with a status of "Successful with Errors".
VMware backup fails if auto-enabled CBT is selected for a VM with incompatible hardware
VMware backup fails with error: VMWARE VMOMI65535-Unable to communicate with the remote hostVMware VM Backup Fails with VMWARE_VMOMI65535 – Unable to Communicate with the Remote Host
VMware backup fails with Failed to extract and set OS attributes collection from Prerequisites or VMX data
VMware backup fails with the 'Backup Window Expired' error when the transport mode is changed from HotAdd
VMware backup fails with "The method is disabled by 'com.vmware.vcDr'" error
VMware backup for all VMs fails with 'Backup Window Expired' error
VMware backup proxy activation fails because of special characters in the hostname
VMware backup fails with the VMWARE VMOMI65535 error: File is larger than the maximum size supported by datastore
VMware backup proxy activation fails when the backup proxy resides in vApp
VMware Backup Proxy gives the permission missing errors when we try to activate it using the ProxyConf command in the VMC environment.
VMware backup proxy not visible on Druva console
VMware Backup Proxy OVF deployment fails
VMware backup proxy not visible with the Unable to set vCenter credentials error
VMware Backup Proxy Disconnected Due to DNS Name Resolution FailureVMware Backup Proxy Disconnected Due to DNS Name Resolution Failure
VMware backups fails for Windows 2008 R2 with winerror 1168
VMware backups do not run as per the set timezone
VMware backups fail with NFC errors
VMware backups fail with VMWARE VMOMI1 error and VSS error 8193
VMware backups fails with error code PHOENIX127
VMware backups fail with VMWARE VMOMI65535 - A general system error occurred
VMware backups in Phoenix fail with Error in reading data from the Disk
VMware backups to TurboTier fail with PHOENIX82 error
VMware Backups fails with error VMWARE_VMOMI1 / VMWARE_GOVMOMI 7VMware Backups fails with error VMWARE_VMOMI1 / VMWARE_GOVMOMI 7
VMware backups stay in the queued state with IO error Error 28 no space left on device
VMware file-level restore fails with the error - Failed to browse the guest VM
VMware FLR does not retain modified date to the restored folders
VMware disk restore fails with Internal Error (Error Code : VMWARE VMOMI65535)
VMware FLR browse fails to mount volumes
VMware proxy upgrade fails from the Phoenix console
VMWare FLR Restore getting browse time out
VMware VM Restore fails with Error VMWARE VDDK1
Vmware Proxy Deployer fails to deploy proxy with Failed to call the OVA URL
VMware SQL Application-Aware transaction log backup reports a canceled status
VMware VM backups fails with Phoenix 1 Internal Error
VMware: VM is not getting detected in the Phoenix consoleVMware: VM is not getting detected in the Phoenix console
While performing VMware File Level Restore (FLR),files are getting skipped with info: “Skipping symbolic link” for NTFS De-Dedupe Volume
Windows File server backup stays in Queued where Pre-scripts are added in the policy
While Upgrading, Uninstalling, Installing Druva Phoenix Agent on a Windows Server we get error “The feature you are trying to use is on a network resource that is unavailable”
Discovery of RAC database for Oracle DTC workload is not working
File server backup fails with the Unable to query USN Journal error
Unable to create an organization administrator
Troubleshooting SQL T-Log backup failure with exit code Phoenix 318
First backup after configuration of the file server fails with Backup Window Expired
VMware | Data Anomaly scan fails with guest OS access errorVMware | Data Anomaly scan fails with guest OS access error
SQL Restore to alternate SQL Instance fails with VSS 1
VMware VM backups failing with INTERNAL65535 due to issues with nvram entry in the vmx
VMware VM backups failing with INTERNAL65535 due to ESX host is not licensed
VMware VM backups do not run as per the set timezone
VMware backups fail with VMWARE VMOMI1 error and VSS error 12289
SSO Login Issue due to certificate expired
Internal error on Hyper-V file restore
Instant restore failed with error, unable to create datastore VMWARE GOVMOMI4
Hyper-V VM restore fails with error HYPERV11
File Server backup completes with “Successful with errors”
Failback from AWS failed with error code DR16419
DRaaS failover to AWS failed with error DR4103
DR restore job fails with error AWS DR26
Deletion of server failing with message “Unable to Delete Device because it is currently linked to a SQL product”
Clustered Hyper-V Backups Queue Indefinitely
Backup fails with an error “Can not backup SPFILE because the instance was not started with SPFILE “
Backup failing with the error ORACLE not available
Bash script to uninstall Phoenix agents and remove all directories on Windows
CDEBUG to capture stack trace for Phoenix Agent Processes
Bash script to uninstall Phoenix agents and remove all directories on Linux
Effects of deleting backup sets
Sample pre-backup script for System State Backup and MySQL Dump
VM Restore Failure with Error VMWARE_VMOM15
AHV discovery not running or showing old discovery timeAHV discovery not running or showing old discovery time
Enterprise Workload Agent Fails to Start on Windows Server 2019 or Later Due to Missing DLLs
Oracle DTC redirected restore fails with an error “Failed to load Media Management Library”Oracle DTC redirected restore fails with an error “Failed to load Media Management Library”
File Server Backup Failure Due to Privilege Error (Phoenix370)File Server Backup Failure Due to Privilege Error (Phoenix370)
ServiceNow Scheduler Not Syncing: Last Sync Time Outdated and Changes Not SavingServiceNow Scheduler Not Syncing: Last Sync Time Outdated and Changes Not Saving
How to manually clear snapshots from the Oracle Phoenix Backup StoreHow to manually clear snapshots from the Oracle Phoenix Backup Store
DRAAS | DR Failback Failure: Error - "Feature 'Hot-Pluggable virtual HW' is Not Licensed with This Edition"DRAAS | DR Failback Failure: Error - "Feature 'Hot-Pluggable virtual HW' is Not Licensed with This Edition"
SQL Server Not Appearing Under SQL Workload After ActivationSQL Server Not Appearing Under SQL Workload After Activation
Onboarding of Azure subscription fails with deny policy set in Azure accountOnboarding of Azure subscription fails with deny policy set in Azure account
NAS backup completes successfully but generates errors related to file access.NAS backup completes successfully but generates errors related to file access.
VMware VM restore failed with the error "VMWARE_VDDK65535"VMware VM restore failed with the error "VMWARE_VDDK65535".
Hyper-V VM Backup Fails with HYPERV38 Error: Checkpoint Creation Fails with Access Denied or VSS Guest Quiescing ErrorHyper-V VM Backup Fails with HYPERV38 Error: Checkpoint Creation Fails with Access Denied or VSS Guest Quiescing Error
Unable to discover SAP HANA databasesUnable to discover SAP HANA databases
Failed to save e-key while adding Azure subscriptionFailed to save e-key while adding Azure subscription
Restore job failed due to SQL server compatibility level mismatchRestore job failed due to SQL server compatibility level mismatch
Unable to upgrade NAS Proxies from Druva ConsoleUnable to upgrade NAS Proxies from Druva Console
Enterprise Workload Agent Activation FailureEnterprise Workload Agent Activation Failure
NAS NFS Share backup failed with Error 265NFS Share backup failed with Error 265
Unable to delete the automatic Lambda Logs created in CloudWatch in AWSUnable to delete the automatic Lambda Logs created in CloudWatch in AWS
Druva Agent activation is failing, preventing backups from running
Error Activating VMware Backup Proxies: 'Service Unavailable: Invalid Character '<' Found While Looking for the Start of a ValueError Activating VMware Backup Proxies: 'Service Unavailable: Invalid Character '<' Found While Looking for the Start of a Value
VMWARE | Full VM Restore Fails Due to Insufficient Permissions for Host USB Device ConfigurationVMWARE | Full VM Restore Fails Due to Insufficient Permissions for Host USB Device Configuration
VMWare first backup for a VM failed with Error : “Cannot concatenate 'str' due to vmname.vmx file missing nvrm properties.”VMWare first backup for a VM failed with Error : “Cannot concatenate 'str' due to vmname.vmx file missing nvrm properties.”
VMware VM Restore Fails Due to Insufficient Storage SpaceVMware VM Restore Fails Due to Insufficient Storage Space
Oracle DTC Restore Failing with an error Failed to recover controlfile. ORA-00059: maximum number of DB_FILES exceededOracle DTC Restore Failing with an error Failed to recover controlfile. ORA-00059: maximum number of DB_FILES exceeded
VMware FLR fails with GOS_SVC1 ErrorVMware FLR fails with GOS_SVC1 Error
AAG SQL: Discovery failing with error “list index out of range”AAG SQL: Discovery failing with error “list index out of range”
Oracle DTC Restore Failing with ORA-28365: Wallet Is Not Open
VMware VM Backup Fails with Error: "Cannot Concatenate 'str' and 'NoneType' Objects"VMware VM Backup Fails with Error: "Cannot Concatenate 'str' and 'NoneType' Objects"
Unable to configure data volume on TurboTier R3 from the Druva consoleUnable to configure data volume on TurboTier R3 from the Druva console
SQL Backup Fails with Error SQL8 or INTERNAL 65535SQL Backup Fails with Error SQL8 or INTERNAL 65535
SQL Server backup failed due to VSS error: State: Waiting for completionSQL Server backup failed due to VSS error: State: Waiting for completion
Oracle PBS Restore failed with Error while exporting restore path (Error Code : PHOENIX127)Restore failed with Error while exporting restore path (Error Code : PHOENIX127)
Enterprise Workload Agent Activation Failure (x509: certificate signed by unknown authority)Enterprise Workload Agent Activation Failure (x509: certificate signed by unknown authority)
VMWARE - Changes made to VM name on the vCenter side are not reflected in the Druva Console.VMWARE - Changes made to VM name on the vCenter side are not reflected in the Druva Console.
Failed to add Azure subscriptions due to policy restrictions.Failed to add Azure subscriptions due to policy restrictions.
The agent upgrade fails with error code 1618, indicating that another installation is already in progress.The agent upgrade fails with error code 1618, indicating that another installation is already in progress.
DR Failover Failure: Generic Windows Runtime Error - Timed Out During Bootstrap Process (Exceeding 1800 Seconds)DR Failover Failure: Generic Windows Runtime Error - Timed Out During Bootstrap Process (Exceeding 1800 Seconds)
Unable to add NAS Device when using Vendor Native APIs for Dell EMC IsilonUnable to add NAS Device when using Vendor Native APIs for Dell EMC Isilon
Credentials assigned to the VMware VM on the Druva Console are changing without any admin interventionCredentials assigned to the VMware VM on the Druva Console are changing without any admin intervention
How to Check CBT Status for a Virtual Machine in DruvaHow to Check CBT Status for a Virtual Machine in Druva
File Server Agent Installation Fails Due to Conflicting DeviceFile Server Agent Installation Fails Due to Conflicting Device
Unable to Locate the Most Recent File Server Recovery PointUnable to Locate the Most Recent File Server Recovery Point
VMWARE | Time Drift in Guest Operating System During BackupsVMWARE | Time Drift in Guest Operating System During Backups
Nutanix proxy network settings gives error when doing list network interface via ProxyConfNutanix proxy network settings gives error when doing list network interface via ProxyConf
The Disaster Recovery (DR) Restore job fails with the error code: DR32779.The Disaster Recovery (DR) Restore job fails with the error code: DR32779.
NAS Isilon backup failed error as Failed to create and initialize OneFS managerNAS Isilon backup failed error as Failed to create and initialize OneFS manager
Unable to configure the Data Volume on newly deployed TurboTier R3 Server (Windows)Unable to configure the Data Volume on newly deployed TurboTier R3 Server (Windows)
File Server Backup Fails or Hangs Due to Antivirus / EDR Interference (PHOENIX-228, PHOENIX-189, PHOENIX-187)File Server backup stuck at Folder listing download and failed with error code: Phoenix 228, Phoenix 189 and Phoenix 187
MSSQL | Port Conflict Between Druva and SSRS Agent Using Port 8082MSSQL | Port Conflict Between Druva and SSRS Agent Using Port 8082
Backup/Restore Failure – Error While Connecting to IOServer Process [Failed to Establish Session with GRPC Server]Backup/Restore Failure – Error While Connecting to IOServer Process [Failed to Establish Session with GRPC Server]
Error in listing restore points. Error: Internal errorError in listing restore points. Error: Internal error
Hyper-V FLR Proxy Network Issues Due to Incorrect VLAN ConfigurationHyper-V FLR Proxy Network Issues Due to Incorrect VLAN Configuration
Resolving TCP Port 443 Conflicts for TurboTier (CloudCache) Service on Windows ServerResolving TCP Port 443 Conflicts for TurboTier (CloudCache) Service on Windows Server
Restore of Azure VM to another subscription failsRestore of Azure VM to another subscription fails
Nutanix AHV Backup Proxy is in a Disconnected stateNutanix AHV Backup Proxy is in a Disconnected state
Azure Subscription onboarding fails with Msg:The subscription is not registered to use namespace 'Microsoft.ManagedIdentity'.Azure Subscription onboarding fails with Msg:The subscription is not registered to use namespace 'Microsoft.ManagedIdentity'.
Error creating a backupset for Managed Instance – Failed to get subnet details.Error creating a backupset for Managed Instance – Failed to get subnet details.
MS-SQL Backups Fail with Error SQL49 Due to a Missing Full BackupMS-SQL Backups Fail with Error SQL49 Due to a Missing Full Backup
FSx NAS Backup Skips Files with "Permission Denied" Due to Unsupported Symbolic LinksFSx NAS Backup Skips Files with "Permission Denied" Due to Unsupported Symbolic Links
Failed to add/update static IP on AHV Backup ProxyFailed to add/update static IP on AHV Backup Proxy
NAS Backup Fails with "failed to mount nas share as given network path not found" ErrorNAS Backup Fails with "failed to mount nas share as given network path not found" Error
SQL Full/Differential Backups failing with SQL6 ErrorSQL Full/Differential Backups failing with SQL6 Error
SQL Log Backup Failure Due to Availability Group Health and Version MismatchSQL Log Backup Failure Due to Availability Group Health and Version Mismatch
Unable to see the NAS proxy in the Phoenix UI after installation.Unable to see the NAS proxy in the Phoenix UI after installation.
Nutanix Backup Proxy Fails Due to Invalid or Locked CredentialsNutanix Backup Proxy Fails Due to Invalid or Locked Credentials
Backups to TurboTier are failing with the error: “Could not connect to TurboTier.”
TurboTier appliances are displaying 0% used in the Phoenix UI, even though backup sets are attached.TurboTier appliances are displaying 0% used in the Phoenix UI, even though backup sets are attached.
Nutanix Backups Failing with Error Code AHV51 Due to API Authentication Failure.Nutanix Backups Failing with Error Code AHV51 Due to API Authentication Failure.
Hyper-V | No VMs Discovered for One Host – Discovery Process Stuck
Symlink Files Marked as Missed with "The Parameter is Incorrect"Symlink Files Marked as Missed with "The Parameter is Incorrect"
Unable to Access Restored Azure Folders via Direct Blob URLsUnable to Access Restored Azure Folders via Direct Blob URLs
Azure SQL backup is failing with an error code AZURE_SQL1022Azure SQL backup is failing with an error code AZURE_SQL1022
VMware VM backup stalled with error - DISKLIB-CHAINVMware VM backup stalled with error - DISKLIB-CHAIN
DR restore jobs fail with INTERNAL 65535 due to SSL certificate verification failure.DR restore jobs fail with INTERNAL 65535 due to SSL certificate verification failure.
DR Restore Failure Due to IAM Role Issues on AWS ProxyDR Restore Failure Due to IAM Role Issues on AWS Proxy
Unable to discover Hyper-V VMs in the consoleUnable to discover Hyper-V VMs in the console
Hyper-V VMs Not Listing/getting discovered in Druva ConsoleHyper-V VMs Not Listing/getting discovered in Druva Console
Linux File server Backups Show Incorrect Size Due to Virtual FilesLinux File server Backups Show Incorrect Size Due to Virtual Files
SQL Restore Fails with 'Access is denied' (Event ID 24583 / Error SQL35)SQL Restore Fails with 'Access is denied' (Event ID 24583 / Error SQL35)
SQL Differential Backup Failure – 'Failed to Start Upload on sql-ioclient' Due to Full Log FileSQL Differential Backup Failure – 'Failed to Start Upload on sql-ioclient' Due to Full Log File
Oracle PBS RMAN Stuck and Backup Fails Due to Extended Crosscheck DurationOracle PBS RMAN Stuck and Backup Fails Due to Extended Crosscheck Duration
VMware backups failed to connect to the TurboTier due to an SSL issue, causing them to fall back to the cloud.VMware backups failed to connect to the TurboTier due to an SSL issue, causing them to fall back to the cloud.
Oracle DTC (Direct-to-Cloud) restore operation was failing with error ORACLE_DTC26.Oracle DTC (Direct-to-Cloud) restore operation was failing with error ORACLE_DTC26.
Oracle Restore Failure Due to Insufficient Space with error ORACLE_DTC5Oracle Restore Failure Due to Insufficient Space with error ORACLE_DTC5
Oracle DTC Restore completed but job failed with ORA-39700 database must be opened with UPGRADE optionOracle DTC Restore completed but job failed with ORA-39700 database must be opened with UPGRADE option
RMAN-07517: "Reason:The file header is corrupted" in OracleRMAN-07517: "Reason:The file header is corrupted" in Oracle
DRaaS Failover Fails Due to boot failed. error = You are not authorized to perform this operation.DRaaS Failover Fails Due to boot failed. error = You are not authorized to perform this operation.
SQL Server VSS Writer is Missing Due to Insufficient Disk SpaceSQL Server VSS Writer is Missing Due to Insufficient Disk Space
Phoenix Backup Store Activation Fails with "Connection refused" ErrorPhoenix Backup Store Activation Fails with "Connection refused" Error
VMware Backups Fallback from HOTADD to NBDSSL due to "Cannot access datastore" ErrorVMware Backups Fallback from HOTADD to NBDSSL due to "Cannot access datastore" Error
CloudFormation Stack Deployment Fails When Using a Shared VPCCloudFormation Stack Deployment Fails When Using a Shared VPC
VMWare FLR | Failed to browse the Guest VM DirectoryVMWare FLR | Failed to browse the Guest VM Directory.
VMWARE_GOVMOMI 7 – VM Backup Fails During Quiescing ProcessVMWARE_GOVMOMI 7 – VM Backup Fails During Quiescing Process
MS-SQL| Error PHOENIX187: Failure during device credential assignmentMS-SQL| Error PHOENIX187: Failure during device credential assignment
Nutanix AHV VM discovery was failing with the error: "Nutanix AHV Server could not complete your Request.Nutanix AHV VM discovery was failing with the error: "Nutanix AHV Server could not complete your Request.
How to Backup/Restore MySQL Databases using VMware VMHow to Backup/Restore MySQL Databases using VMware VM
Backup jobs are stuck in a "running" state and fail to complete.Backup jobs are stuck in a "running" state and fail to complete.
Backups are failing for Hyper-V servers with the error: Multiple VMs with same UUID exists in cluster/scvmmBackups are failing for Hyper-V servers with the error: Multiple VMs with same UUID exists in cluster/scvmm
Unable to Deploy VMware Proxy Using Additional Deployer Tool (Deploy Proxies)– "Error in fetching datacenter mapping by vcid."Unable to Deploy VMware Proxy Using Additional Deployer Tool (Deploy Proxies)– "Error in fetching datacenter mapping by vcid."
VMWARE VM Backup Failure Due to Missing Guest VM Credentials and VMDK Access Rights IssuesVMWARE VM Backup Failure Due to Missing Guest VM Credentials and VMDK Access Rights Issues
NAS scheduled backups are getting expired and manual backup when triggered gets stuck on 0%.NAS scheduled backups are getting expired and manual backup when triggered gets stuck on 0%.
Restricting AWS VPC Endpoint Policy for Druva Phoenix DRAAS DeploymentsRestricting AWS VPC Endpoint Policy for Druva Phoenix DRAAS Deployments
Unable to Ping Druva Oracle PBS Server: ICMP Echo Requests Disabled in KernelUnable to Ping Druva Oracle PBS Server: ICMP Echo Requests Disabled in Kernel
The customer has deployed a new proxy in the environment and all backups are failing with the following error message: VMWARE 65535The customer has deployed a new proxy in the environment and all backups are failing with the following error message: VMWARE 65535
Druva Console: Backup Activity Report Historical Data LimitsDruva Console: Backup Activity Report Historical Data Limits
Restored Linux VM boots into maintenance (emergency) mode on a Hyper-V host.Restored Linux VM boots into maintenance (emergency) mode on a Hyper-V host.
MS SQL Agent on Azure | SQL Discovery Error: Instance List is EmptyMS SQL Agent on Azure | SQL Discovery Error: Instance List is Empty
Azure Subscription Discovery Fails with Error ConnectionSvc-1001Azure Subscription Discovery Fails with Error ConnectionSvc-1001
Troubleshooting Read/Write Failures on Druva TurboTierTroubleshooting Read/Write Failures on Druva TurboTier
Backup jobs for a File Server or SQL Server fail with the error: "Error occurred during Initialize Backup operation."Backup jobs for a File Server or SQL Server fail with the error: "Error occurred during Initialize Backup operation."
NAS Backup Failing with Druva Error 290 – AWS EFS Mount Access DeniedNAS Backup Failing with Druva Error 290 – AWS EFS Mount Access Denied
Oracle PBS Backup Fails with ORA-00258 due to Manual Archiving ModeOracle PBS Backup Fails with ORA-00258 due to Manual Archiving Mode
SQL backup jobs fail intermittently with error 'Internal 65535'SQL backup jobs fail intermittently with error 'Internal 65535'
TurboTier Upload Job reports PHOENIX410 error due to Token ExpirationTurboTier Upload Job reports PHOENIX410 error due to Token Expiration
During File-Level Restore (FLR) operations on an Azure VM: Only the boot area is visible; the main data drives are not accessible.During File-Level Restore (FLR) operations on an Azure VM: Only the boot area is visible; the main data drives are not accessible.
VMWARE Disaster Recovery | DR Failback failed because the TCP connection to the source on destination port 50000 could not be establishedDRAAS DR Failback failed because the TCP connection to the source on destination port 50000 could not be established
Azure File Share with NAS Proxy: Failed to fetch the NAS resource credentials from cloudAzure File Share with NAS Proxy: Failed to fetch the NAS resource credentials from cloud
Data Anomaly | A UDA alert was received, but the file modification dates in the report are not recent.Data Anomaly | A UDA alert was received, but the file modification dates in the report are not recent.
MSSQL Differential and Log Backup Failing with SQL6 ErrorMSSQL Differential and Log Backup Failing with SQL6 Error
Azure VM Restore failed with error Azure61462 – InvalidParameter “Cannot boot with OS image or disk”Azure VM Restore failed with error Azure61462 – InvalidParameter “Cannot boot with OS image or disk”
SQL Backup Failure After Agent Upgrade: Missing Physical File or Trailing Space in Database Name with SQL74 Error.SQL Backup Failure After Agent Upgrade: Missing Physical File or Trailing Space in Database Name with SQL74 Error.
Backup job for a NAS device won't start, error : Client is busy/license expiredBackup job for a NAS device won't start, error : Client is busy/license expired
Backup Jobs Stuck in Queued State due to SQL plugin cannot enqueue jobs.Backup Jobs Stuck in Queued State due to SQL plugin cannot enqueue jobs.
Oracle PBS Backup Failure – "O/S-Error: (OS 112) There is not enough space on the disk."Oracle PBS Backup Failure – "O/S-Error: (OS 112) There is not enough space on the disk."
SQL Backup Fails with VSS_E_UNEXPECTED ErrorSQL Backup Fails with VSS_E_UNEXPECTED Error
Why Am I Still Receiving Alerts After Unsubscribing?Why Am I Still Receiving Alerts After Unsubscribing?
Duplicate VMs in "Storage consumption by backupset" ReportDuplicate VMs in "Storage consumption by backupset" Report
Restoring Folder Sharing Permissions After Accidental Un-Sharing on Windows File ServerRestoring Folder Sharing Permissions After Accidental Un-Sharing on Windows File Server
Oracle RAC Backup Fails with ORA-12537 and PDB$SEED Tablespace Metadata ErrorOracle RAC Backup Fails with ORA-12537 and PDB$SEED Tablespace Metadata Error
Backup Fails with Error Phoenix 54 Due to SQL Database in Read-Only ModeBackup Fails with Error Phoenix 54 Due to SQL Database in Read-Only Mode
Oracle RAC Database Restore Fails with ORA-12528: TNS: Listener: All Appropriate Instances Are Blocking New ConnectionsOracle RAC Database Restore Fails with ORA-12528: TNS: Listener: All Appropriate Instances Are Blocking New Connections
Procedure for Restoring and Converting a Database to a Two-Node Oracle RAC Environment (Druva Oracle DTC)Procedure for Restoring and Converting a Database to a Two-Node Oracle RAC Environment (Druva Oracle DTC)
Resolving Oracle 12c DTC Restore Failures: Addressing ORA-00904 and RMAN-06091 Errors Due to Hybrid Backup StrategiesResolving Oracle 12c DTC Restore Failures: Addressing ORA-00904 and RMAN-06091 Errors Due to Hybrid Backup Strategies
Failed to delete VM/Server/Host from ConsoleFailed to delete VM/Server/Host from Console
MS-SQL Database Backups Fail with Error SQL74 During Scheduled WindowMS-SQL Database Backups Fail with Error SQL74 During Scheduled Window
Handling SQL Backup Failures Due to Incorrect Credential AssignmentHandling SQL Backup Failures Due to Incorrect Credential Assignment
VMware backups fail with error code VMWARE_VDDK1VMware backups fail with error code VMWARE_VDDK1
Unable to Update Credentials on NAS Share error “Failed to Update Credentials internal error occurred”Unable to Update Credentials on NAS Share error “Failed to Update Credentials internal error occurred”
Nutanix Druva Proxies Offline After Agent Upgrade: GLIBC Version MismatchNutanix Druva Proxies Offline After Agent Upgrade: GLIBC Version Mismatch
Oracle RMAN Backup Failure Due to Invalid RPC Client Session (SBT Error 7501)Oracle RMAN Backup Failure Due to Invalid RPC Client Session (SBT Error 7501)
How to Collect Druva VMware Proxy Machine Logs Using WinSCPHow to Collect Druva VMware Proxy Machine Logs Using WinSCP
Hyper-V VM Restore Fails with Error HYPERV11Hyper-V VM restore is failing with an error Hyperv11
Troubleshooting Error PHOENIX 187: Phoenix Agent Unable to Connect to Druva CloudTroubleshooting Error PHOENIX 187: Phoenix Agent Unable to Connect to Druva Cloud
Manual Agent Upgrade (6.X to 7.X) Fails with "Unknown Conflicting Device Type" ErrorFS/Hyper-V/SQLserver manual agent upgrade fails from 6.X to 7.X with unknown conflicting device type
Unable to deploy VMware Backup Proxy | Error Code: VMWARE263Unable to deploy VMware Backup Proxy | Error Code: VMWARE263
Critical upgrade required for Druva Windows File Servers and NAS Agents
Recovering Azure Backup Failures After Key Vault DeletionRecovering Azure Backup Failures After Key Vault Deletion
Backup Failure Due to USN Journal Issue (ERROR_INVALID_PARAMETER)Backup Failure Due to USN Journal Issue (ERROR_INVALID_PARAMETER)
Nutanix VM backups Failing with AHV34 – Could Not Connect to PrismNutanix VM backups Failing with AHV34 – Could Not Connect to Prism
Oracle RMAN Backup Failure Due to Control File Not on Shared Storage (ORA-00245)Oracle RMAN Backup Failure Due to Control File Not on Shared Storage (ORA-00245)
Oracle RMAN Wallet Authentication Failure (ORA-01017 / RMAN-00554)Oracle RMAN Wallet Authentication Failure (ORA-01017 / RMAN-00554)
Disk exclusion fails to apply during VMware VM backupsDisk exclusion fails to apply during VMware VM backups
Nutanix AHV Discovery or Backup Fails Due to Incomplete VM Discovery from Prism CentralNutanix AHV Discovery or Backup Fails Due to Incomplete VM Discovery from Prism Central
How to troubleshoot "SSL: CERTIFICATE_VERIFY_FAILED" errors using the built-in OpenSSL utilityHow to troubleshoot "SSL: CERTIFICATE_VERIFY_FAILED" errors using the built-in OpenSSL utility
MSSQL | "failed to init sql-ioclient: failed to verify signature for drst-ioserver.exe: panic while validating certificates"MSSQL | "failed to init sql-ioclient: failed to verify signature for drst-ioserver.exe: panic while validating certificates"
SQL backups fail with error code SQL6SQL backups fail with error code SQL6
Nutanix AHV Activation Failure: "Cluster was activated in the past; activating parent of activated Prism Element is not allowed"Nutanix AHV Activation Failure: "Cluster was activated in the past; activating parent of activated Prism Element is not allowed"
Nutanix Proxy Deployment Failure – “Data services IP not configured” during Token RegistrationNutanix Proxy Deployment Failure – “Data services IP not configured” during Token Registration
Master Database Not Visible on Certain Recovery Points in Microsoft SQL Server BackupsMaster Database Not Visible on Certain Recovery Points in Microsoft SQL Server Backups
SQL T-Log Backup Failures with SQL74 Error Due to AUTO_CLOSE Database SettingSQL T-Log Backup Failures with SQL74 Error Due to AUTO_CLOSE Database Setting
Understanding "Not Scanned" Status in Cyber Resiliency for VMware data anomalies.Understanding "Not Scanned" Status in Cyber Resiliency for VMware data anomalies.
SQL Resource Discovery Failure - Microsoft SQL Server ExpressSQL Resource Discovery Failure - Microsoft SQL Server Express
SQL Restore Failure Due to VSS Initialization ErrorsSQL Restore Failure Due to VSS Initialization Errors
Azure Storage Accounts Not Discovered in Druva ConsoleAzure Storage Accounts Not Discovered in Druva Console
VMware Backup Fails with CBT Reset and "Task in Progress" ErrorsVMware Backup Fails with CBT Reset and "Task in Progress" Errors
Unable to submit VMware FLR restore to alternate location due to "Failed to connect to client" errorUnable to submit VMware FLR restore to alternate location due to "Failed to connect to client" error
Nutanix AHV Proxy Deployment Failures Due to Missing Data Services IP and Mixed Hypervisor Activation BlocksNutanix AHV Proxy Deployment Failures Due to Missing Data Services IP and Mixed Hypervisor Activation Blocks
Druva Agent Registration Failure: “The Device Is Already Registered”Druva Agent Registration Failure: “The Device Is Already Registered”
Oracle RMAN Backup Failure max snapshot limit reachedOracle RMAN Backup Failure max snapshot limit reached
How to Safely Reduce Druva DRaaS "Phoenix_xxx" EBS Snapshots to Lower AWS CostsHow to Safely Reduce Druva DRaaS "Phoenix_xxx" EBS Snapshots to Lower AWS Costs
Unable to Delete Azure VM Backup Policy Due to Orphaned VM EntriesUnable to Delete Azure VM Backup Policy Due to Orphaned VM Entries
SQL74 Incremental TLog Failure with VSS Event 8194 / COM Permissions and LSN Log-Chain BreakSQL74 Incremental TLog Failure with VSS Event 8194 / COM Permissions and LSN Log-Chain Break
Why do SQL backups fail with ODBC errors after a Windows Update reboot?Why do SQL backups fail with ODBC errors after a Windows Update reboot?