Problem Description
When attempting to browse a Hyper-V recovery point for individual files an “Internal error” occurs as shown below:
Cause:
The connection status of File Level Restore(FLR) proxy is disconnected in Phoenix Management Console.
Resolution:
Verify that the FLR proxy is connected and online.
Machine is deployed, and powered on. If not please deploy a new proxy.
Verify that the Druva Phoenix service is running by using either of the commands below.
/etc/init.d/Phoenix status
service Phoenix status
Verify that the proxy can connect to the cloud, and that there are no network blockages. Below is an example of a successful connection. If the connection is unsuccessful, network troubleshooting will need to be performed.
curl -v https://backup-phoenix.druva.com
Verify the proxy is up to date.
Verify that the FLR proxy primary disk is not full.
Logon to the FLR proxy via SSH or Console
Run the following command to check the free space.
df -hIf full run the following command to attempt to determine what is using the space, and remove it.
du -h / | grep GB
Contact support for further assistance as logs will need to be collected to determine the issue.