Unable Power on the Druva Phoenix Backup Proxy | Druva

Problem Description

When attempting to power on the Druva Phoenix Backup Proxy, users may encounter the following error message:

“A general system error occurred: No connection could be made because the target machine actively refused it.”

This issue typically occurs when the VMware vCenter Workflow Manager Service is not running on the vCenter Server.

Option 1: Restart the Service Using vSphere Web Client

Log in to the vSphere Web Client using a vCenter Single Sign-On administrator account.
Navigate to:
Administration > Deployment > System Configuration
Click Nodes, select the vCenter Server Appliance node, and go to the Related Objects tab.
Locate the required service (e.g., VMware vCenter Workflow Manager), right-click it, and choose Start, Stop, or Restart as needed.

Option 2: Restart the Service Using Command Line

Using Command Prompt:

Open Command Prompt as Administrator:
- Click Start, type cmd, right-click Command Prompt, and select Run as administrator.
Run the following commands to restart the service:
net stop "VMware vCenter Workflow Manager"
net start "VMware vCenter Workflow Manager"
Alternative (Using sc commands):
sc stop "VMware vCenter Workflow Manager"
sc start "VMware vCenter Workflow Manager"

(Optional) Check Service Status:
sc query "VMware vCenter Workflow Manager"

📝 Note
- We recommend consulting VMware Administrator before restarting any services

Additional Notes:

Ensure you have appropriate administrative privileges before performing service operations.
If the issue persists after restarting the service, consider reviewing vCenter logs for further diagnostics or contact VMware Support.