Skip to main content

Troubleshooting Phoenix File Server Registration Errors (PHOENIX110 & PHOENIX128)

Troubleshooting Phoenix File Server Registration Errors (PHOENIX110 & PHOENIX128)

Updated today

This article applies to:

  • Product edition: Phoenix

  • Feature Category: Phoenix File Server agent

Problem Description 1

The File Server appears as "Not Connected" in the Phoenix Management Console. When attempting to re-register the Phoenix File Server agent, the following error is encountered:

Error

Registering Phoenix Server. Error: The session is invalid. (#10000006e)

(Error Code: PHOENIX110)

A white background with black text

AI-generated content may be incorrect.

Cause

This error typically occurs due to network connectivity issues or problems with SSL certificate validation.

Traceback

[2018-05-21 06:57:41,831] [ERROR] Error validating server certificate:

[('SSL routines', 'SSL3_GET_SERVER_CERTIFICATE', 'certificate verify failed')]

[2018-05-21 06:57:41,846] [ERROR] Error <class 'inSyncLib.inSyncError.SyncError'>:

The session is invalid. (#10000006e). Traceback -

Traceback (most recent call last):

File "roboCRoutines.pyc", line 116, in activate

File "roboCRoutines.pyc", line 159, in fs_activate

File "inSyncLib\inSyncRPCBase.pyc", line 674, in __call__

File "inSyncLib\inSyncRPCBase.pyc", line 1285, in _safe_request

File "inSyncLib\inSyncRPCBase.pyc", line 1229, in connect

File "inSyncLib\inSyncRPCClient.pyc", line 304, in sslwrap

SyncError: The session is invalid. (#10000006e)

Resolution

Perform the following steps to resolve the issue:

  1. Test network connectivity:

    • Run telnet phoenix.druva.com 443 from the server to ensure connectivity on port 443.

  2. Verify SSL Certificate:

    1. Open a browser and access https://phoenix.druva.com.

    2. Click the Secure icon in the address bar > Certificate.

    3. Confirm the certificate is issued by USERTrust RSA or a trusted authority for *.druva.com.

      A screenshot of a computer screen

AI-generated content may be incorrect.

      A screenshot of a certificate

AI-generated content may be incorrect.

  3. Review Firewall and Proxy Settings:

    • Ensure outbound traffic to *.druva.com over port 443 is allowed.

    • Bypass proxy or SSL inspection for this domain if applicable.

  4. Analyze TCP Packets:

    • Use tools like Microsoft Network Monitor or Wireshark to inspect TLS handshakes and failures.

  5. Check System Time:

    • Make sure the server’s date and time are accurate and synced with its timezone.

  6. Check for SSL Decryption or Web Filters:

    • Confirm that no SSL decryption or web filtering is interfering with the connection.

  7. Validate Connection (Linux):
    Run the following commands to test SSL connection:
    echo | openssl s_client -connect phoenix.druva.com:443 -brief
    echo | openssl s_client -connect backup-phoenix.druva.com:443 -brief

    A successful connection will return:

    CONNECTION ESTABLISHED

    Protocol version: TLSv1.2

    Ciphersuite: ECDHE-RSA-AES128-XXX-SHA256

    Peer certificate: CN = *.druva.com

    Hash used: SHA512

❗ Important Note:

  • Druva recommends whitelisting *.druva.com for port 443 on all firewall and proxy configurations to avoid registration issues.

Problem Description 2

While registering the Phoenix File Server agent, the following error is encountered:

Error

Error registering Phoenix Server. Error: Parameter validation failed (#100000080)

(Error Code: PHOENIX128)

A screenshot of a computer

AI-generated content may be incorrect.

Cause

This issue occurs when:

  • The registration token has expired, or

  • The number of servers has reached the limit associated with the token.

Resolution

  1. Log in to the Phoenix Management Console.

  2. Generate a new re-registration token.

  3. Use the new token to register the File Server.

See also

Did this answer your question?