This article applies to:
Product edition: Phoenix
Feature Category: Phoenix File Server agent
Problem Description 1
The File Server appears as "Not Connected" in the Phoenix Management Console. When attempting to re-register the Phoenix File Server agent, the following error is encountered:
Error
Registering Phoenix Server. Error: The session is invalid. (#10000006e)
(Error Code: PHOENIX110)
Cause
This error typically occurs due to network connectivity issues or problems with SSL certificate validation.
Traceback
[2018-05-21 06:57:41,831] [ERROR] Error validating server certificate:
[('SSL routines', 'SSL3_GET_SERVER_CERTIFICATE', 'certificate verify failed')]
[2018-05-21 06:57:41,846] [ERROR] Error <class 'inSyncLib.inSyncError.SyncError'>:
The session is invalid. (#10000006e). Traceback -
Traceback (most recent call last):
File "roboCRoutines.pyc", line 116, in activate
File "roboCRoutines.pyc", line 159, in fs_activate
File "inSyncLib\inSyncRPCBase.pyc", line 674, in __call__
File "inSyncLib\inSyncRPCBase.pyc", line 1285, in _safe_request
File "inSyncLib\inSyncRPCBase.pyc", line 1229, in connect
File "inSyncLib\inSyncRPCClient.pyc", line 304, in sslwrap
SyncError: The session is invalid. (#10000006e)
Resolution
Perform the following steps to resolve the issue:
Test network connectivity:
Run telnet phoenix.druva.com 443 from the server to ensure connectivity on port 443.
Verify SSL Certificate:
Open a browser and access https://phoenix.druva.com.
Click the Secure icon in the address bar > Certificate.
Confirm the certificate is issued by USERTrust RSA or a trusted authority for *.druva.com.
Review Firewall and Proxy Settings:
Ensure outbound traffic to *.druva.com over port 443 is allowed.
Bypass proxy or SSL inspection for this domain if applicable.
Analyze TCP Packets:
Use tools like Microsoft Network Monitor or Wireshark to inspect TLS handshakes and failures.
Check System Time:
Make sure the server’s date and time are accurate and synced with its timezone.
Check for SSL Decryption or Web Filters:
Confirm that no SSL decryption or web filtering is interfering with the connection.
Validate Connection (Linux):
Run the following commands to test SSL connection:
echo | openssl s_client -connect phoenix.druva.com:443 -brief
echo | openssl s_client -connect backup-phoenix.druva.com:443 -brief
A successful connection will return:CONNECTION ESTABLISHED
Protocol version: TLSv1.2
Ciphersuite: ECDHE-RSA-AES128-XXX-SHA256
Peer certificate: CN = *.druva.com
Hash used: SHA512
❗ Important Note:
Druva recommends whitelisting *.druva.com for port 443 on all firewall and proxy configurations to avoid registration issues.
Problem Description 2
While registering the Phoenix File Server agent, the following error is encountered:
Error
Error registering Phoenix Server. Error: Parameter validation failed (#100000080)
(Error Code: PHOENIX128)
Cause
This issue occurs when:
The registration token has expired, or
The number of servers has reached the limit associated with the token.
Resolution
Log in to the Phoenix Management Console.
Generate a new re-registration token.
Use the new token to register the File Server.