Problem description
VMware backups fail with error code PHOENIX127.
Cause
The Phoenix process on the Druva Phoenix backup proxy is unresponsive.
Traceback
The main_service.log in the /var/log/Phoenix folder on the Druva Phoenix backup proxy displays the following error:
[2019-08-15 12:27:03,233] [ERROR] <_MainThread(MainThread)> Error <class 'inSyncLib.inSyncError.SyncError'>:[customerid:0001 siteid:3186] Job id 161 already completed with status 5 (#10000007f) (Error Code : PHOENIX127)
Resolution
Identify the unresponsive Phoenix process ID. Run the following command:
Agent Version 6.x.x: ps -ef| grep -i Phoenix
Agent Version 7.x.x: ps -ef | grep -i EnterpriseWorkloadsKill the specific Phoenix process ID. Run the following command:
Kill -9 <PID>Restart the Phoenix service. Run the following command:
Agent Version 6.x.x: /etc/init.d/Phoenix restart
Agent Version 7.x.x: service Druva-EnterpriseWorkloads restart
OR
Reboot the backup proxy server.