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Backup and restore from Windows CloudCache fails with - An attempt was made to access a socket in a way forbidden by its access permissions
Backup and restore from Windows CloudCache fails with - An attempt was made to access a socket in a way forbidden by its access permissions
Updated over 10 months ago

Title

Backup and restore from Windows CloudCache fails with - An attempt was made to access a socket in a way forbidden by its access permissions

Problem description

  • After installing the Windows CloudCache server, it is registered with Phoenix Cloud and the rest of the configuration is completed.

  • The Phoenix Management Console displays the Windows Windows CloudCache server as connected, but data fails to sync to the Windows CloudCache server.

  • Backup and restore from Windows CloudCache fails.

  • The error - An attempt was made to access a socket in a way forbidden by its access permissions - indicates the Windows CloudCache server process cannot bind to port 443.

Traceback

"error: [Errno 10013] An attempt was made to access a socket in a way forbidden by its access permissions"

Solution

  • Find out which applications are using the port 443.

netstat -abno >>C:\Output.txt

TCP 192.168.43.121:10866 3.108.125.57:443 ESTABLISHED 14524

[slack.exe]

TCP 192.168.43.121:14644 54.173.127.11:443 ESTABLISHED 14692

[chrome.exe]

  • To resolve this scenario, either block the other services from listening to the TCP 443 port or build another CC server by installing the CloudCache Agent msi.

  • This mainly happens if IIS( Internet Information Services) service is installed on the server, remove the service if it is not being used.

  1. Click Start, Settings, Control Panel, Administrative Tools.

  2. Open Services.

  3. Right-click on the IIS Admin Service and select Stop, Start, or Restart.

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