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VMware proxy upgrade fails from the Phoenix console
Updated over 10 months ago

Problem description

The VMware proxy upgrade fails

Cause

Issue with RPM package on the proxy

Traceback

Check the PhoenixUpgrade.log on the proxy in /Var/Log/Phoenix/VMWARE folder. Error message

[2023-04-04 16:29:50,169] [WARNING] upgrader_utils: Unable uninstall pkg. No installed pkg found on machine

Resolution

  1. Run the below command on the proxy and check for the error message

    rpm -qa | grep -i druva
        error: cannot open Packages database in /var/lib/rpm
        CRITICAL:yum.main:
        Error: rpmdb open failed
  2. Follow the steps to rebuild the RPM

    mv /var/lib/rpm/__db* /tmp
        yum clean all
        yum update
        Should complete successfully
  3. Run rpm -qa | grep -i druva and it should list installed package

  4. Upgrade the proxy from the Phoenix console

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