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File server restore from cold recovery points fails
Updated over a week ago

Problem description

Restoring data from a cold Restore Point fails with the following error:

Restore chunk encountered error: Internal error. (#100000001) (Error Code: PHOENIX1)


The system did not meet minimum requirements due to which restore is switched to Python. Cold snapshot restore is not supported with Python.


  1. Follow the instructions provided in the following link to obtain job logs.

  2. Extract the logs and go to Phoenix<YYYYMMDD>_<timestamp>.log file to see the following traceback in the logs:

    [2021-06-11 14:17:43,081] [INFO] System Configuration: CPU cores: 2, Memory: 8.0 GB
        [2021-06-11 14:17:43,223] [INFO] Minimum requirement not met. Switching to default mode. 
        [2021-06-11 14:17:55,700] [ERROR] <Thread(Thread-6)> restore chunk encountered error: Internal error. (#100000001) (Error Code : PHOENIX1) :for VP_010.xls, with off 0, sz 5335552
        [2021-06-11 14:17:55,700] [ERROR] <Thread(Thread-6)> File 'VP_010.xls' could not be restored at '\\?\D:\restore\VP_010.xls'. Error: Internal error. (#100000001) (Error Code : PHOENIX1).
        [2021-06-11 14:17:56,262] [ERROR] <_MainThread(MainThread)> Error details : {'actual_error_code': None, 'traceback': 'Traceback (most recent call last):\n File "agents\\fileagent\\fileAgent.pyc", line 884, in process_restore_start\nSyncError: No files restored (#100000130) (Error Code : PHOENIX304)\n', 'error_code': 4294967600L, 'error_msg': ''}
        [2021-06-11 14:17:56,262] [ERROR] <_MainThread(MainThread)> Error <class 'inSyncLib.inSyncError.SyncError'>:No files restored (#100000130) (Error Code : PHOENIX304). Traceback -Traceback (most recent call last):
        File "agents\fileagent\fileAgent.pyc", line 884, in process_restore_start
        SyncError: No files restored (#100000130) (Error Code : PHOENIX304


1. Restore the data to an alternate server that meets the minimum system requirements of 3 GB RAM and 3 core CPU.


2. Increase the RAM/CPU on the server to meet minimum system requirements, and re-run the restore.

See also

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