Problem description
Some virtual machines are missing from the “All Virtual Machines” tab in the Phoenix console.
Scenario addressed: vCenter/Esxi has three virtual machines and Phoenix console shows only one VM. To ensure all virtual machines are identified properly, each virtual machine is automatically assigned a universal unique identifier (UUID) by VMware.
Cause
The issue occurs when the same UUID is assigned to multiple virtual machines.
💡 Tip
The same UUID is assigned If a VM is cloned or created from a Template.
Traceback
Agent Version 6.x.x The main_service.log located in /var/log/Phoenix/ of your Phoenix Backup proxy shows
Agent Version 7.x.x: EnterpriseWorkloadsFL.<date-time-jobid>.zip located in /var/log/Druva/EnterpriseWorkloads/vmware/backup/XXXXXX/<jobid>
[INFO] VMWare : Product custom command-[list_vms] returned with result = ({'data': '{"10.3.0.60": {"host_fqdn": "1.1.1.1", "vmlist": [{"instance_uuid": "", "datacenter": "ha-datacenter", "name": "Druva-1", "power_state": "poweredOn", "vddk_info": {"6000C29e-0458-13a4-cd6f-5bccc86d3e47": {"datastore": "datastore2", "type": "SCSI", "size": 107374182400}}, "os": "Microsoft Windows Server 2016 or later (64-bit)", "vm_size": 107374182400, "osversion": "Microsoft Windows Server 2016 or later (64-bit)", "cbt_status": true}, {"instance_uuid": "", "datacenter": "ha-datacenter", "name": "Druva-2", "power_state": "poweredOn", "vddk_info": {"6000C29e-0458-13a4-cd6f-5bccc86d3e47": {"datastore": "datastore2", "type": "SCSI", "size": 107374182400}}, "os": "Microsoft Windows Server 2016 or later (64-bit)", "vm_size": 107374182400, "osversion": "Microsoft Windows Server 2016 or later (64-bit)", "cbt_status": true}, {"instance_uuid": "", "datacenter": "ha-datacenter", "name": "Druva-3", "power_state": "poweredOff", "vddk_info": {"6000C29e-0458-13a4-cd6f-5bccc86d3e47": {"datastore": "datastore2", "type": "SCSI", "size": 107374182400}}, "os": "Microsoft Windows Server 2016 or later (64-bit)", "vm_size": 107374182400, "osversion": "Microsoft Windows Server 2016 or later (64-bit)", "cbt_status": false},
Resolution
Change the UUID of your virtual machine. Follow instructions from this VMware KB article. Druva recommends consulting your VMware admin or VMware Support for expert assistance.
Restart the Phoenix service on the backup proxy or reboot the Proxy once the UUID is changed.
To restart the Phoenix service on your backup proxy, run:
Restart
Agent Version 6.x.x:/etc/init.d/Phoenix restartAgent Version 7.x.x:
service Druva-EnterpriseWorkloads restart