This article applies to:
OS: Ubuntu minimal
Product edition: Phoenix
Problem description
Oracle Phoenix store activation fails with the below error:
Error Number: PHOENIX1
Error Description: Error registering Phoenix Server. Error: Internal error. (#100000001) (Error Code: PHOENIX1)
Cause
This error occurs due to NTP being missing from the Ubuntu minimal installation.
Traceback
Traceback from main_service.log shows:
[2019-04-05 18:51:33,491] [ERROR] Error <type 'exceptions.NameError'>:global name 'inSyncConfig' is not defined. Traceback -Traceback (most recent call last):
File "inSyncLib/inSyncRPCServer.py", line 97, in call_method
File "inSyncLib/inSyncRPCBase.py", line 1115, in call_method
File "roboCRoutines.py", line 127, in activate
File "roboCRoutines.py", line 162, in oracle_activate
File "roboLib/roboUtils.py", line 341, in self_timezone
File "roboLib/roboUtils.py", line 378, in read_phoenix_config_timezone
NameError: global name 'inSyncConfig' is not defined
Resolution
Run apt-get install NTP to install and configure the timezone. Once NTP is installed and configured, run the activation again.