This article applies to:
OS: Hyper-V
Product edition: Phoenix
Problem description
VM backups fail in a Hyper-V Cluster configuration with the following error.
Virtual machine not found for uuid: XXXXXXXXX
The error occurs when the Hyper-V node "HOST-001" is registered as a cluster with the following command.
PhoenixHyperVControl.exe --ServerName "HOST-001" activate <activation key>--type cluster --user <cluster username> --password <cluster password>
Cause
This issue occurs when a VM in the Hyper-V Manager is migrated to another node HOST-002 on the cluster without registering HOST-002 with Phoenix. The error is displayed when the VM back is triggered.
Resolution
This resolution is applicable only if the following conditions are met:
The environment has a Hyper-V Cluster
All Hyper-V nodes are not registered with Phoenix
Procedure:
Register the second Hyper-V cluster node with Phoenix. See the Install the agent and register a Hyper-V host section for registration steps.
Download the agent and generate the activation token. See the Step1: Download the agent and generate activation token section for steps.
Install the agent, as described in Step2: Install the agent.
Activate the agent, as described in Step3: Activate the Phoenix agent.
Activation command:
PhoenixHyperVControl.exe --ServerName "HOST-002" activate <activation key>--type cluster --user <cluster username> --password <cluster password>
Verification
Backups must complete successfully after both the Hyper-V nodes are registered with Phoenix.