Scenario 1:
Problem description
Pinging the IP address is successful. But pinging the FQDN is giving the following error-
“Name or service not known”
Cause
DNS is unable to resolve IP to the correct FQDN.
Traceback
In main_service.log, we can see the error “Name or service not known”.
Resolution
For Windows
Navigate to the below directory:
C:\Windows\System32\drivers\etcOpen the hosts file in notepad
Add the IP address and FQDN in the following format-
102.54.xx.xx rhino.acme.comSave the file
For Linux,
Edit the hosts file by entering the below command:
vi /etc/hostsAdd the IP address and FQDN in the following format-
102.54.xx.xx rhino.acme.comSave the file
Press Escape key and type :wq!
Verification
Ping the FQDN to verify if it is successful
If it is unsuccessful, request the customer to further verify the FQDN and correct the DNS entries.
Scenario 2:
Problem description
File Server shows in disconnected state on UI
Cause
Webproxy was not configured correctly which caused the connecting unstability and corrupted the configuration error.
Traceback
Sync Controller got error. Invalid email-id/username or password. Error Code: Phoenix95
Resolution
For Windows
Stop Phoenix Agent Service
Re-name Phoenix folder from Program Data
Path: x:\program data\Phoenix
Start Phoenix Agent Service
Re-register Phoenix Agent