Problem description
This error can be experienced if we are not able to connect to downloads.druva.com
Traceback
[INFO] ova_path /root/ovas/Druva_Phoenix_BackupProxy_vcenter_latest.ova
[INFO] roboSyncer: Sending log to Phoenix server with message : 'Downloading the backup proxy OVA file.'
[INFO] Downloading OVA
[ERROR] Failed to call the OVA URL - https://downloads.druva.com/downloads/Phoenix/VMware/vcenter/Druva_Phoenix_BackupProxy_vcenter_latest.ova
[ERROR] Error <class 'requests.exceptions.ConnectionError'>:HTTPSConnectionPool(host='downloads.druva.com', port=443): Max retries exceeded with url: /downloads/Phoenix/VMware/vcenter/Druva_Phoenix_BackupProxy_vcenter_latest.ova (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7f5d85cf4f50>: Failed to establish a new connection: [Errno 110] Connection timed out',)). Traceback -Traceback (most recent call last):
Solution
If there is a firewall in the environment then allow “*.druva.com” from the firewall to connect the URL (downloads.druva.com)