Problem description
You are assigned a Custom Role as a Product Admin, with limited permissions.
When attempting to restore and reaching the stage where restore points (RPs) are listed, an error occurs:
"Error in listing restore points. Error : Internal error"
The HAR trace logs the same message:
{"status": -1, "msg": "Error in listing restore points. Error : Internal error"}
Other admins with DCP roles are able to view the restore points without issue.
Resolution
Note: Below mentioned steps need to be performed by another DCP Admin
The assigned role lacks necessary permissions for performing a restore operation.
To review and correct the role settings:
Go to Settings on Druva Console → Manage Administrators → RolesSelect the relevant role, click Edit, and update the permissions accordingly. Important: According to Druva’s policy, once a role is assigned to an Admin account, it cannot be modified directly.
Therefore, you must delete the existing Admin account and recreate it using the updated role.
To delete the Admin account:
Log in to the Druva Console using a DCP Admin account.
Open the Global Navigation menu (as shown in the screenshot).
Navigate to Manage Administrators.
Locate the affected Admin account, click the three vertical dots (top-right), and select Delete Administrator.
To recreate the Admin account:
After deletion, return to the Administrators page.
Click on New Administrator and follow the prompts to create the Admin account with the corrected role.
Verification
After the Admin account has been successfully re-created, ask the Admin to activate the account using the link sent to their registered email address.
Once activated, verify whether the restore points are now listed correctly and confirm that the restore operation can be performed as expected.