Problem Description
Unable to see the NAS proxy in the Phoenix UI after installation.
Traceback
Windows Server
For agent versions prior to 7.0.0:
Logs can be found at:
C:\ProgramData\Phoenix\main_service.logFor agent versions 7.0.0 and later:
Logs are located at:
C:\ProgramData\Druva\EnterpriseWorkloads\Controlservice\controlservice.log
Linux Distributions (CentOS, RHEL, SLES, Ubuntu)
For agent versions prior to 7.0.0:
Logs are available at:
/var/log/Phoenix/main_service.logFor agent versions 7.0.0 and later:
Logs are located at:
/var/logs/Druva/EnterpriseWorkloads/Controlservice/controlservice.log
The NAS plugin starts successfully and completes proxy creation:
Successfully created new proxy entry. Proxy Id [4037]
Successfully updated proxy config entries
However, the following error is observed during registration update:
REST call failed URL=/proxies/{proxyID:[0-9]+} method=PATCH
Access or registration issue
Cause
The NAS proxy is registered with a different Organization than the one selected in the Phoenix UI, especially in environments with multiple Organizations.
Resolution
If your account has multiple Organizations, ensure that:
The Activation Token used during proxy setup is generated from the same Organization where you want the NAS proxy to appear.
Re-generate the token from the correct Organization and re-register the proxy if needed.
Next Steps
Log in to Phoenix Console.
Navigate to: NAS > Proxies > Generate Activation Token
Select the correct Organization.
Use the token to register or re-register the NAS proxy.