Problem description
Share backups on Linux NAS proxy fail with error PHOENIX265
Cause
The user account that mounts the shares on the NAS proxy server does not have read-write permissions.
Traceback
Mounting NAS Share" FQDN=<> Share=/volume1/Phoenix
level=info ts=2020-02-11T19:20:28.210509876-08:00 filename=backup_agent.go:459 message="Mounting NAS Share" FQDN=<> Share=/volume1/Phoenix
level=error ts=2020-02-11T19:20:28.212562195-08:00 filename=mount_unix.go:100 message="Unable to Unmount network path." path=/mnt/NAS/mountpoint/10_volume1_Phoenix -Main_806
level=error ts=2020-02-11T19:20:28.219293994-08:00 filename=mount_unix.go:80 message="Unable to mount network path." path=/mnt/NAS/mountpoint/10_volume1_Phoenix -Main_806 message="m
Errored - mount.nfs:access denied by server while mounting <>:/ Phoenix
Resolution
Give read-write permissions to the user over the NAS share or, execute the following commands to unmount and mount the share on the NAS proxy server.
Shares are mounted under
/var/Phoenix/NAS/mountpoint/
Example/var/Phoenix/NAS/mountpoint/<mount name>Unmount the share
# umount /var/Phoenix/NAS/mountpoint/<mount name>If the issue persists, mount the share on a different folder.
Mount the share on a different folder
# mkdir /var/Phoenix/NAS/mountpoint/<mount name># mount -t nfs <IP Address>:/volume1/phoenix /var/Phoenix/NAS/mountpoint/<mount name>
If you are using a NetApp NAS device, perform the following additional steps:
Exporting file systems to NFS clients -
https://library.netapp.com/ecmdocs/ECMP1155590/html/GUID-6A65DB66-6692-4035-B6F9-D909983B5CB1.html