Problem description
Activation of vCenter backup proxy fails with Error Code: PHOENIX127 - Error: vm-mor is not found for uuid: 420fe0c8-96bc-a268-6210-09edb133a5c4 (#10000007f) (Error Code : PHOENIX127)
Cause
The vCenter backup proxy registration can fail in two instances of incorrect configuration:
Incorrect vCenter credentials
Presence of the same vCenter backup proxy in another organization
Resolution
Scenario 1: Incorrect vCenter credentials
Error
Log Name: main_service.log
Location on Backup proxy: /var/log/Phoenix
Please enter the authentication token generated from Phoenix to enable communication to Phoenix cloud.
Activation token : 22827-2851-3601-c58613ef014254a6b16524236e87fd4b496e2fc0dbdecf67db32084ee03c9568
Registration failed with error:
Activating backup proxy, this may take some time....
Please Ensure that Backup Proxy detail is updated and vCenter detail is correct.
Error: vm-mor is not found for uuid: 420fe0c8-96bc-a268-6210-09edb133a5c4 (#10000007f) (Error Code : PHOENIX127)
Solution
Update the vCenter credentials. For detailed instructions, see the How to update vCenter credentials over a vCenter backup proxy from Phoenix Management Console article.
Scenario 2: Presence of the same vCenter Backup Proxy in another organization
You see this error if the backup proxy is registered with the vCenter (FQDN Name or IP address or vCenter Servername ) in different organizations.
.
Error
Log Name: main_service.log
Location on Backup proxy: /var/log/Phoenix
[2019-03-26 10:13:19,386] Output:
Solution
Register the vCenter backup proxy in one organization with the FQDN name, vCenter Server name and with the IP address in the other.