Druva

Application-aware backup completes successfully with error- Network Adapter is not up on VM

This issue occurs if the application-aware backup is triggered for a virtual machine in which VMware tools are not installed/running.

Download the job logs. For more information, see <a href="https://help.druva.com/en/articles/8651191-monitoring-vmware-jobs">Logs</a>.

Extract it and navigate to filePhoenix &lt;YYYY/MM/DD&gt;-&lt;timestamp&gt;.logand search for the following traceback in the logs: ​

<code>[2020-07-29 12:33:53,255] [INFO] VM guest:</code>

<code>dynamicType = &lt;unset&gt;,</code>

<code>dynamicProperty = (vmodl.DynamicProperty) [],</code>

<code>toolsStatus = 'toolsNotInstalled',</code>

<code>toolsVersionStatus = 'guestToolsNotInstalled',</code>

<code>toolsVersionStatus2 = 'guestToolsNotInstalled',</code>

<code>toolsRunningStatus = 'guestToolsNotRunning',</code>

<code>guestFamily = &lt;unset&gt;,</code>

<code>guestFullName = &lt;unset&gt;,</code>

<code>[2020-07-29 13:03:55,104] [INFO] Waiting for network adapter to be running...</code>

<code>[2020-07-29 13:04:00,119] [INFO] Waiting for network adapter to be running...</code>

<code>[2020-07-29 13:04:05,133] [INFO] Waiting for network adapter to be running...</code>

<code>[2020-07-29 13:04:10,139] [ERROR] Network adapter is not up on VM.</code>

1. Download the job logs. For more information, see <a href="https://help.druva.com/en/articles/8651191-monitoring-vmware-jobs">Logs</a>.
2. Extract it and navigate to filePhoenix &lt;YYYY/MM/DD&gt;-&lt;timestamp&gt;.logand search for the following traceback in the logs: ​
 
 <code>[2020-07-29 12:33:53,255] [INFO] VM guest:</code>
 
 <code>(vim.vm.GuestInfo) {</code>
 
 <code>dynamicType = &lt;unset&gt;,</code>
 
 <code>dynamicProperty = (vmodl.DynamicProperty) [],</code>
 
 <code>toolsStatus = 'toolsNotInstalled',</code>
 
 <code>toolsVersionStatus = 'guestToolsNotInstalled',</code>
 
 <code>toolsVersionStatus2 = 'guestToolsNotInstalled',</code>
 
 <code>toolsRunningStatus = 'guestToolsNotRunning',</code>
 
 <code>toolsVersion = '0',</code>
 
 <code>guestId = &lt;unset&gt;,</code>
 
 <code>guestFamily = &lt;unset&gt;,</code>
 
 <code>guestFullName = &lt;unset&gt;,</code>
 
 <code>hostName = &lt;unset&gt;,</code>
 
 <code>ipAddress = &lt;unset&gt;,</code>
 
 <code>…</code>
 
 <code>[2020-07-29 13:03:55,104] [INFO] Waiting for network adapter to be running...</code>
 
 <code>[2020-07-29 13:04:00,119] [INFO] Waiting for network adapter to be running...</code>
 
 <code>[2020-07-29 13:04:05,133] [INFO] Waiting for network adapter to be running...</code>
 
 <code>[2020-07-29 13:04:10,139] [ERROR] Network adapter is not up on VM.</code>

Ensure that VMware tools service is running on the Guest OS and is not in a stopped or disabled state.

Ensure that VMware tools are up to date on Guest OS. If the tools are outdated, update them using steps provided in <a href="https://kb.vmware.com/s/article/2004754" rel="nofollow noopener noreferrer" target="_blank">Installing and upgrading VMware Tools in vSphere (2004754)</a>.

1. Ensure that VMware tools service is running on the Guest OS and is not in a stopped or disabled state.
2. Ensure that VMware tools are up to date on Guest OS. If the tools are outdated, update them using steps provided in <a href="https://kb.vmware.com/s/article/2004754" rel="nofollow noopener noreferrer" target="_blank">Installing and upgrading VMware Tools in vSphere (2004754)</a>.

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