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Event ID - 12289 during backup due to floppy drive
Updated over a week ago

This article applies to Phoenix Cloud.

Problem description

The following event is logged every time Phoenix triggers a backup.

πŸ“ Note

Computer [<Computer name>] 
Monitor: [Event Log Errors]
* Event Time: 12 Mar 2018 12:12:04 PM
* Source: VSS
* Event Log: Application
* Type: Error
* Event ID: 12289
* Event User: N/A
* Volume Shadow Copy Service error: Unexpected error DeviceIoControl(
\?\fdc#generic_floppy_drive#6&2bc13940&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} - 00000000000003E8,0x00560000,0000000000000000,0,0000006443F002A0,4096,[0]).
hr = 0x80070001, Incorrect function.
Exposing Recovered Volumes
Locating shadow-copy LUNs
PostSnapshot Event
Executing Asynchronous Operation
Device: \\?\fdc#generic_floppy_drive#6&2bc13940&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} 
Examining Detected Volume: Existing - \\?\fdc#generic_floppy_drive#6&2bc13940&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} 
Execution Context: Provider 
Provider Name: VMware Snapshot Provider
Provider Version: 1.0.0
Provider ID: {564d7761-7265-2056-5353-2050726f7669}
Current State: DoSnapshotSet


This occurs when the virtual machine drives are queried to determine which are eligible for snapshots, and the floppy drive is not eligible.


Disable the Floppy Drive (Legacy Diskette) from the BIOS.

πŸ’‘ Tip

You can ignore this event as it does not affect the snapshot process.

See also

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