Skip to main content
All CollectionsKnowledge BaseEnterprise WorkloadsTroubleshooting - Enterprise Workloads
Phoenix agent installation fails with an error while applying security settings
Phoenix agent installation fails with an error while applying security settings
Updated over a week ago

This article applies to:

  • OS: Windows

  • Product edition: Phoenix

Problem description

You will receive the following error if you are using a non-English OS or Backup Operator group that is not created in English.
Prerequisite โ€“ A language pack should be installed for the OS.

Error

An error occurred while applying security settings. Backup Operators is not a valid user or group.

VKB3.png

Resolution

To fix this issue, proceed as follows:

  1. Install the Language pack of the OS.
    โ€‹Note:This might require a reboot of the server.

  2. Create a group if not present and add the user to the group.
    โ€‹Backup Operator under Computer Management > System Tools > Local Users and Groups > Groups in English.

  3. Install the Hybrid Workloads agent.

VKB4.png
VKB5.png

See Also

Did this answer your question?