Skip to main content
All CollectionsKnowledge Base
AWS Workloads
AWS Workloads
87 articles
How To - AWS Workloads

How to add an account member in CloudRanger
How to add Organization member in CloudRanger
How to access CloudRanger after losing your MFA device and being locked out of your account
How to Backup an AWS EC2 Instance that has at least one Instance Store Volume
How to associate elastic IPs detached after DR
How to change your password in Druva CloudRanger
How to collect the detailed job logs for CloudRanger
How to configure Azure SSO with CloudRanger
How to clone an environment in CloudRangerHow to clone an environment in CloudRanger
How to configure AWS to enable copying encrypted snapshots across accounts using CloudRanger
How to configure Okta SSO with CloudRanger
How to configure SSO for CloudRanger existing customers using inSync or Phoenix or Both Phoenix and inSync.
How to enable or disable multi-factor authentication enforcement
How to connect to VPC in a different region after DR
How to create disaster recovery environment in CloudRangerHow to create an environment in CloudRanger
How to download an invoice in Druva CloudRanger
How to extend the retention for particular resources
How to remove an AWS account from CloudRanger
How to create or update the CloudFormation stack
How to remove Organization members in Druva CloudRanger
How to restore RDS instances using CloudRanger
How to remove CloudRanger roles and policies from AWS account
How to set the Daily Auto Sync Time
How to view audit items in CloudRanger
How to add manual backups created outside of a Backup Policy?How to add manual backups created outside of a Backup Policy?
Troubleshooting - AWS Workloads

AMI backups fail with instance does not have a volume attached at root error
Backup to Druva Cloud fails at the step "aws/monitor/btdcbackup" with the Error: "Failed to prepare backup sources"
Adding Client Credentials fails with the Error 'Credential with this name already exists. Provide a unique name'
Backup of RDS instance fails when attempting over 100 manual snapshots
Cannot add resources to DR Plan
Cloning an Environment in CloudRanger fails with Error "The vpc 'vpc-aaabbb111222' has dependencies and cannot be deleted. Resource handler returned message: "Request limit exceeded"
Deleting an existing Environment in Druva CloudRanger fails with the Error: Cannot read property 'stack name' of null
Cloning an Environment in CloudRanger fails with: "One or more errors occurred: The maximum number of addresses has been reached - "The vpc 'vpc-111222333444' has dependencies and cannot be deleted."
EC2 backups with VSS enabled fail in CloudRanger with the Error 'An error occurred in the SSM command. no AMI was created'
Copying images of EC2 BillingProduct codes to another AWS account fails
Failed to create a snapshot - SSMCommandInvocation - ExecutionTimedOut
EC2 Instance Backup fails in CloudRanger at the step 'aws/monitor/consistentinstancesnapshot'
EC2 backups with VSS enabled fail in CloudRanger with the Error 'You cannot call a method on a null-valued expression At C:\ProgramData\Amazon\SSM\InstanceData\...\document\orchestration\...\awsrunPowerShellScript\0.awsrunPowerShellScript script.ps1'
Cross-Region Backup of RDS Database fails with the Error 'Option group rdsexample1-12345678901234567890 does not exist'
EC2 backups fail with AWS Tools for Windows PowerShell is not installed
How to resolve if DR job fails with an error “Tag values may only contain unicode letters, digits, whitespace, or one of these symbols: . : / = - @",”
FLS indexing jobs are failing with Instance terminated early error
Executing the backup policy fails with error “No policy found with that id in this Organization”
Login Error Couldn’t complete your authentication request
File-level search jobs fail with no default VPC for this user error
FLS Index Job fails in CloudRanger with the Error: "The instance configuration for this AWS Marketplace product is not supported. Please see the AWS Marketplace site for more information about supported instance types, region, and operating systems."
Multi-Factor Authentication failure with invalid security token error
RDS Database Backup fails in CloudRanger with the Error: Cannot create a snapshot because the database instance xxxyyyzzz is not currently in the available state. Retrying in 600 seconds
How to increase the page size output result for the CloudRanger event API
Instance does not have an AMI within its timeframe
Restore of AMI not working as Private IP is not within the valid subnet range
Restore of an EBS Volume as an instance gets stuck in the CloudRanger Console
Manual and scheduled backup jobs are not running with cloud ranger
Snapshot and instance names do not match
Troubleshoot Archive to S3
Unable to create a snapshot as the database instance is not in available state
Read only admin cannot enable MFA
Rules Per Security Group Limit Exceeded
Unable to generate reports on CloudRanger
Unable to power on the instance using server schedule
Unable to configure verification page
Unable to activate Windows license after restore as an instance from snapshot
Unable to specify Environment Mappings while creating a DR policy
Unable to update CloudFormation stack "The specified bucket does not exist"
Unable to populate KMS keys for encrypted instances while trying to copy to secondary region
Unable to open files after restoring snapshots of Windows EC2 instance
Updating CloudFormation stack gives error: CloudRangerInitializeSNSProvisioner
Update of CloudFormation stack fails with error: "CloudRangerInitializeSNSProvisioner" - CREATE FAILED
User is blocked
VPC Cloning fails
Zapier Integration will not be fired due to the current plan
Password is not available the instance was launched from custom AMI or the default password has changedPassword is not available the instance was launched from custom AMI or the default password has changed
EC2 Consistent AMI Backups Failing with 'Failed to Run Commands: Exit Status 1'
EC2 Consistent AMI Backup Failure Due to Name Resolution ErrorEC2 Consistent AMI Backup Failure Due to Name Resolution Error
Backup Imports Failing: Automated RDS Snapshots Cannot Be DeletedBackup Imports Failing: Automated RDS Snapshots Cannot Be Deleted
Backup Failure Error: "Failed to Sign Request: Unable to Retrieve Credentials"Backup Failure Error: "Failed to Sign Request: Unable to Retrieve Credentials"
CloudRanger DR failover job failing with “The requested configuration is currently not supported”CloudRanger DR failover job failing with “The requested configuration is currently not supported”