Problem description
EC2 backups with VSS enabled fail in CloudRanger with the Error 'An error occurred in the SSM command. no AMI was created'
Cause
This failure typically occurs when one or more essential AWS components on the EC2 instance are missing or outdated.
Common contributing factors include:
AWS CLI is not installed or is running an outdated version.
AWS Tools for PowerShell are not installed or are outdated.
AWS Systems Manager (SSM) Agent is missing or not up to date.
The EC2Launch folder structure is missing.
EC2Config is outdated.
Traceback
Verification
To Verify if the AWS components are installed and up to date on the EC2 instance we recommend you to follow the steps below:
To check the Version of 'AWS CLI' you can run the command: aws --version
To check the Version of 'AWS Tools for PowerShell' you can run the command: Get-AWSPowerShellVersion
To check the Version of 'AWS SSM Agent' you can run the following command in PowerShell: Get-Service AmazonSSMAgent
More information on the link below: https://docs.aws.amazon.com/systems-...d-restart.html
To check the EC2Launch Version you can run the command: & "C:\Program Files\Amazon\EC2Launch\EC2Launch.exe" version
More Information on the link below:
To check the Version of the EC2Config go to 'Programs and Features' in Windows and check the Version of the Program 'Ec2ConfigService'.
Resolution
To resolve this issue you need to install / upgrade all the AWS components on your EC2 instances(s).
1. Upgrade the 'AWS CLI':
*AWS CLI:
msiexec.exe /i https://awscli.amazonaws.com/AWSCLIV2.msi
2. Upgrade the 'AWS Tools for PowerShell':
*AWS Tools for PowerShell:
Install-Module -Name AWSPowerShell
https://sdk-for-net.amazonwebservice...dSDKForNet.msi
3. Upgrade the 'AWS SSM Agent'
*AWS SSM Agent:
https://docs.aws.amazon.com/systems-...ted-agent.html
4. Install the latest version of EC2Launch on your EC2 Instance.
You can find a step by step guide on how to Install the latest version of EC2Launch on the Amazon link below:
https://docs.aws.amazon.com/AWSEC2/l...-download.html
5. Install the latest version of EC2Config
https://docs.aws.amazon.com/AWSEC2/l...g_Install.html