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How to collect the detailed job logs for CloudRanger
How to collect the detailed job logs for CloudRanger
Updated over a week ago


This article explains the procedure to collect detailed job logs for AWS Native Workload Job Details page.

Procedure title

  • On the DCP landing please click 3 vertical lines on the top left and then select Hybrid Workloads.

  • Go to Your organizations and select the required organization from the dropdown.

  • Once we select the Organization, we can see Jobs from the below options.

  • Select the required job type

  • Click on Id as show below

  • Click on the Step# where status message is failed

  • Now click on the Download button

  • If the log file is below 4.5 MB then you can directly send us by attaching it to the email or uploading via support portal on the case.

    • Enter the case number in the Ticket Number field.

    • Click Choose File and add the compressed files to upload.

    • Click Upload.

    • Notify the support engineer about the logs uploaded through Portal by responding to the ongoing support ticket.

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