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Failed to create a snapshot - SSMCommandInvocation - ExecutionTimedOut
Failed to create a snapshot - SSMCommandInvocation - ExecutionTimedOut
Updated over 11 months ago

Problem description

Backup fails with the following error:

3 2 aws/monitor/consistentinstancesnapshot eu-west-2 SSMCommandInvocation Mar 26 09:26:17 Mar 26 10:30:23 14 ExecutionTimedOut

Cause

The instance has an issue with consistent snapshots or AWS command line interface (CLI) tool is not updated

Traceback

3 2 aws/monitor/consistentinstancesnapshot eu-west-2 SSMCommandInvocation Mar 26 09:26:17 Mar 26 10:30:23 14 ExecutionTimedOut

Resolution

  1. Check whether SSM service is installed and running

  2. Restart Amazon SSM service on the affected server.

  3. Check event viewer to find any logs associated with SSM

  4. Disable consistent snapshot option in CloudRanger’s backup policy.

Verification

Once you have disabled consistent snapshot option in CloudRanger’s backup policy the backup will complete.

See also

https://docs.aws.amazon.com/systems-manager/latest/userguide/monitor-commands.html

https://aws.amazon.com/cli/

Related Articles
Support Matrix for AWS Workloads
Set up EC2 instance for Consistent Snapshots
Configure and Manage Backup Scripts
EC2 backups with VSS enabled fail in CloudRanger with the Error 'An error occurred in the SSM command. no AMI was created'
EC2 Instance Backup fails in CloudRanger at the step 'aws/monitor/consistentinstancesnapshot'
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